Anonymous
map-marker Seattle, Washington

Bogus Photography quiries

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I am a professional photographer with a great portfolio and years of experience and I have not had one response to any of the numerous (15 or 20) quotes I made on Thumbtack. I believe it's a bogus site and I don't think that any one ever gets any work. I don't think there is any verification that goes on to make sure those asking for quotes are serious clients. And I think their business model is set up just to make money for them. I would be curious to know if any photographers have made any money on this site. Has any one out there have any jobs to speak of?
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Loss:
$50
Cons:
  • No response from clients
  • Take my money
  • Bogus photography-needed ads
Reason of review:
I don't think the job opportunities are real.

Preferred solution: Let the company propose a solution

1 comment
Guest

Hi,

I've been using thumbtacks now for about 4 months, spent a fortune probably around 50 quotes and have gotten 11 hires. However, 2 of those hires either haven't gotten back to me yet (2 months) and one actually had the nerve to cancel while standing on her doorstep with all of my cleaning equipment.

It's completely hit or miss I must say, and I live near Raleigh, NC in an outer rural area, have only 5 star reviews and been in the business for about 3 years.

In my opion the best way to grow your business in any customer service type biz is word of mouth, give every prospect business card/ brochure, etc. Yea but I definitely understand your frustrations with thumbtacks, pros seem to be held accountable through reviews, what about these "consumers"?

Anonymous
map-marker Bentonville, Arkansas

Short Review on August&nbs-04:00;26,&nbs-04:00;2016

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My initial contract with Thambtack contractor was good. However i had subsequent project using same contractor and he failed to respond and do the work properly. He defaulted to giving lame excuses for his failure to perform. He has been fully paid yet my work remains undone.
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Anonymous
map-marker Leland, North Carolina

Thumbtack Bidding Review

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This company is the biggest waste of money. I have spent tons fair bids with only 1 job.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Cartersville, Georgia

Thumbtack Leads Review

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they charge way to much for some leads and service sux this is the worst service i have seen in 30 yrs
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Reason of review:
Bad quality
Anonymous
map-marker Cedar Falls, Iowa

Thumbtack Dj Advertisement Review

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Waste of money spend it on Google or other advertisers.
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Reason of review:
Bad quality
Anonymous
map-marker Ormond Beach, Florida

Thumbtack Home Improvement Advertisement Review

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This people are stealing people's money and they need to be under investigation
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Anonymous
map-marker Charlotte, North Carolina

Thumbtack Account Review

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I Think it's a fraud...the supposed to have gave me 42 free credits because i wasn't using the app and they were still charging my personal account instead of the free credits...they never refunded me. So after complaining about the credits they gave me the credits and deactivated my account to do a background check which takes up to 7to10 days
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Reason of review:
Problems with payment
Anonymous
map-marker Franklin, Kentucky

Thumbtack - Customer Care Review from Franklin, Kentucky

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Good morning Alex, this is Jamie Meredith with TMG Studio. This company owner lied to me three days in a row! Don't trust him!!!!
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Reason of review:
Poor customer service
1 comment
Guest

Just tried this service and right out of the gate I'd strongly recommend not using it to find a service...

This service amounts to little more than an upgraded version of Craigslist, where multiple contractors are cornered into low-balling each other to the point there's no way they'll avoid cutting corners.

I'm expected to bid jobs, sight unseen, against 5 other providers for relatively small tasks, the obvious will happen...I'll bid ridiculously low to get the attention of the customer, then add "circumstantial" add-ons after starting the job in order to make back costs.

I don't do business that way, in light of this, I cannot see a way to make this service work in a cost effective way.

Anonymous
map-marker Nashville, Tennessee

Ripped off

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I hired a person from Thumbtack system and I got ripped off. I paid the guy as he needed to buy the materials and he did some of the work and it was terrible and then he skipped on me.

I have a lawyer and I am taking him to court. Thumbtack did not even have his email or name correct in their system. I will be out over $1000 in court cost and fees just to get some of my money back. I have talked to Thumbtack for help but very limited support.

I am now in the process of hiring a new person who is not from thumbtack. Be careful when using the site as the do not screen anyone out of their system.

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Cons:
  • Lost money
Reason of review:
Bad quality
Anonymous
map-marker Barker, Texas

Moving Service Review

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Thumbtack - Moving Service Review
I had a terrible experience with Man of Many Hats. From Thumb Tacks. It took me forever to get in touch with Thumbtacks and then they weren't helpful. They called the guy and told him to call me which he never did. But first of all they were two days late showing up. They were to pack my rental truck for our move across country. When I came back to my apt because they had let my dog out and I had to go find him, I found several things that were packed but left out of the truck. I figured they knew how to pack so I was surprised that it didn't all fit. So I went down and opened the truck and found it half empty?? But worse than that they had literally thrown everything in. Things were upside down and dumped all over. Spilled on the floor and I'm sure many of my things are broke. I had to go ahead and leave so my stuff is still there that didn't get packed but I have been able to reach them.
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Reason of review:
Bad quality
Lunna Gua
map-marker Griffin, Georgia

Lack of accountability

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Thumbtack - Lack of accountability

i am a full-time professional clown and have been for the past 21 years. i have been a thumbtack pro for only a few months and will now end my association with this company.

I've been hired several times through this site; and always gotten 5-star reviews.....at least until today. today a client left me a 2-star rating with no comment. when I asked why, she said that it was because I didn't have my 2 live bunny rabbits at her party. she was wrong; they were part of my show and enjoyed by all her guests.

but she was not in the room for my show; so she made an incorrect assumption and, rather than checking with her guests or contacting me, she just posted a 2-star rating. I called thumbtack, explained that the rating was based on misinformation, and asked them to contact the client for a clarification. thumbtack refused, told me it was unfortunate but they would do nothing about it. I do not want to be associated with a company that has no respect for its professionals.

if there is a questionable review, thumbtack should care enough to contact the client and ask what went wrong. if they had done this in my case, the client would have told them she made a mistake. as it stands, I am punished because thumbtack doesn't care enough about pros to get a fair assessment. basically, I was told that clients can write anything they want and not be challenged.

who needs it? bye, thumbtack.

View full review
Cons:
  • Will not remove inaccurate reviews
Reason of review:
not willing to consider problems case by case; uses the excuse of "that's just the way we do it".

Preferred solution: remove inaccurate review

Anonymous
map-marker Houston, Texas

Repair Review from Houston, Texas

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I saw the commercial on tv about thumbtact. Thinking if itrs on air the person coming would be professial. Jean Travis with leak tech specialist came to remove a satilite dish that was caving in my roof i wanted it fixed so it would not leak in my attic so of course when he got on the roof he said that 5 or 7 of my air vents needed repair the total job coist me $800 with a 5-7 year warrenty. Which im a senior citzen and $800 is not easy to come by of i could not go on the roof to fix so i trusted the guy A few days after the work i was putting some lights on my fence where i had to get on a ladder which gave me a better view of the hi work which was horrible i called him 4 times the 5th time was from my work phone and he answered he agreed to make it right and was to come back on sat august 13th but did not show and called him several more times phone went straight to voice mail. I know this is not the representan you want for you site. I writing to you just to let you know i feel very taken advantage of katherine washington
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Cons:
  • Being taken advantage of
Reason of review:
Bad quality
Anonymous
map-marker Chattanooga, Tennessee

Thumbtack is full of fake leads generated by staff

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This sites is *** save your money seriously they need litigated against to shut down, I received so many false leads and bogus pings it was ridiculous, it is only a matter of time before they are shut down.

I urge you to go elsewhere. I would get emails that always would eat up my last remaining credits no phone number for follow up go somewhere else.

do yourself a favor and don't buy into this sites bs no one will pay you. The leads are not real. And you have to pay ,money to bid on false leads I closed my account that is the way iot gpes

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Loss:
$100
Cons:
  • Fraud
Reason of review:
fraud

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Thumbtack Customer Care Review

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I was a pro with them And its a fraud, they let any costumer to open an account even with false names Really scam company, especial pros Becarful
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Reason of review:
Poor customer service
Anonymous
map-marker Mount Gilead, Ohio

Thumbtack Leads Review from Mount Gilead, Ohio

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Thumbtack may be ideal for basic services but it's not for designers, architects or product developers. None of the quotes that come in have any detail - not enough to even estimate a price since the cope of work is lacking. Furthermore most of the inquiries are bogus; most likely bot generated to keep you buying more credits so you don't get any response after quoting. It's a scam for sure and not for real businesses. Thumbtack is the craigslist for finding a face painter or someone to rake your leaves.
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Reason of review:
Not as described/ advertised
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