
Thumbtack
Reviews and Complaints
Thumbtack Reviews
I was called plenty of times to sign up as soon as I signed up and chose a package and added money to my profile I was never called again I have called customer service number of times
User's recommendation: Do not add money on to the account.
- Dont know
- Good liar
- Scamming people
Not happy at all ! They are giving me work out of my range and you call and get a live person to help you !! Not happy
User's recommendation: I don’t.
Crooked company I’ve tried to stop my account and change my account I keep getting billed and I don’t even USE Thumbtack!
- Rip-off
Thank you for notifying us of your concerns. We're sorry to hear about your experience, it sounds like a very frustrating situation.
Based on the details you shared, we were able to locate your open case with our Trust and Safety Team. We can see that you're working with our specialist, Emily, regarding the service provider and our Guarantee.
Please refer to Emily's last email from April 1st to share additional questions and concerns about a resolution. Our Trust and Safety Team is still communicating and working toward a resolution with the service provider and will share updates as we receive them, via email or phone.
Not a pro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPaying for leads that I'm not accepting, that are too far for me too drive there
No human interaction just ai internet
User's recommendation: Avoid anything to do with angel Garcia.
Multi service
User's recommendation: Never.
You guys really care took time to listen and help to resolve the problem.
User's recommendation: It’s worth joining.
It's tell me account deactivated but what charge me in my account
User's recommendation: Nop.
- Misuse of my credit card information
To much to writeumbtack
User's recommendation: don't do it ..you lose money in long run.
No costumer service
We're sorry to see you go, it's disappointing to hear how you haven't had a good experience. We have wonderful agents that are all skilled and trained the same, both on the phone and on our non-voice channels.
Our phone support service is for our Top Pros, you're welcome to get in touch with our support team by texting 415-299-6398 Monday through Friday 6am to 6pm MST. You're also welcome to send us a DM via social media, we can look into those refunds you mentioned and take any additional feedback you're willing to share.
Reactivate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo human available via phone
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Hi there, we're sorry to hear you weren't able to use the platform immediately after signing up, we know that can be frustrating. We hope your concerns have been resolved by now, however you're always welcome to check the status of your background check via email from Checkr, or you can reach out to our team at support@thumbtack.com.