Thumbtack Reviews

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New Reviewer

Issue with my account

Not sure what happened I keeping getting blocked saying I cant make any bids cause of a issue with my account and they vent me a email but I have not received a email I need some one to call me back as soon as possible so I can bid on jobs every time I turn around I go threw this and it aint my fault please call me at 703344**** thank you

User's recommendation: Not good.

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1 comment
#2038395

Akhila, we apologize for any confusion about your account status. Our team is unable to make outbound calls at this time, but we'd be happy to look into this with you and work to find a resolution together.

Please contact us via one of our social media channels and we'll dive in. We hope to hear from you soon.

ID
#2670792 Review #2670792 is a subjective opinion of poster.
Location
Culpeper, Virginia

Scammer

Thumbtack - Scammer
Thumbtack - Scammer
Thumbtack - Scammer
Services was discussed ,amount of services were discussed, money was paid ,confirming the appointment ,the job was scheduled .then I receive a text stating the money wasnt received after telling her that this is all the information she sent. This is what she stated her information .Company didnt deliver what was agreed and services were paid for up front . Scamming *** individuals and business practices

User's recommendation: Don’t get scammed.

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1 comment
#2038397

We take these types of concerns very seriously and we're so sorry to hear that your experience wasn't up to par. We have high expectations of service providers to follow through with commitments and our Trust and Safety team is trained to assist you.

Please feel free to report this concern to our team directly at https://help.thumbtack.com/report-a-concern or contact us over one of our social media channels. We'll be on the lookout for your report.

ID
#2669930 Review #2669930 is a subjective opinion of poster.
Location
Pearland, Texas
New Reviewer

Refund payments

Thumbtack - Refund payments
I was charged multiple amounts for leads that I never heard back from or hired by. This is ridiculous - for new pros like me, it was impossible to get hired since I don't have more than 5 reviews and still building my way up. I requested a refund but still nothing. I paid that for no work whatsoever!!!!!!!

User's recommendation: I do not recommend unless you wanna pay them to stay in business.

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1 comment
#2038398

We know it can be frustrating when you're not seeing leads converting into jobs. While we may not be able to guarantee that every lead will hire you, we can help you to see a great return on your investment.

We'd be happy to take some time to go over your account with you and look into any leads you may have questions about. Feel free to reach out to us via social media and we'll see what we can do to help.

ID
#2669540 Review #2669540 is a subjective opinion of poster.
Pros
  • It seems profitable as a start
  • I liked their website as a professional
  • Volume of leads you get
Cons
  • Service not as represented
Loss
$220
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot acess my account

My son broke my phone and I had all my information in there now can't log into my account with the new phone
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ID
#2668904 Review #2668904 is a subjective opinion of poster.
Preferred solution
Access to my account plz
New Reviewer

Confused

So I added 150 to thumbtack pro for leads and stuff and it doesnt show it on there. I dont really understand the app to much so would like someone to give me a call so I know how to use it correctly.
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ID
#2666605 Review #2666605 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
I’m confused on how it works

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My personal trainer wont get back to me?

i contacted her and she said she would get back to me Monday but she never did please help i wanna reach her ?
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ID
#2664747 Review #2664747 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Refund

Please refund my card for 46 the customer cant afford the service only offering 70 bucks not my pricing
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1 comment
#2038401

Hi, Navdeep. We'd be happy to look into this with you to see what we can do.

Feel free to reach out to us over social media with your account information and we'll dive in.

You can also submit the lead for a refund directly from your payments. Check out https://help.thumbtack.com/article/refunds for more info.

ID
#2663544 Review #2663544 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund
New Reviewer
I have been in my trade for more than 26 years and I signed up with thumbtack as a platform to get more work because they are in fact a lead generation service. I started out, and I got 12 five-star reviews and customers raved about our service. Are 13 client was one...
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1 comment
#2038403

Aiken, we know it can be difficult to work with some customers and we always want to be sure we remain the third party in every dispute. Protecting our pros is very important to us and we want to ensure your side of the story is heard.

If you've already been working with our Trust and Safety team, just respond to the last email you received and our team can dive in with you.

You can also feel free to contact us over social media and we can take another look into your case. We hope to hear from you soon.

ID
#2663063 Review #2663063 is a subjective opinion of poster.
Pros
  • There are no pros
Cons
  • False advertising
  • Entire business model

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They allow slandering reviews on your page without solid proof

Thumbtack - They allow slandering reviews on your page without solid proof
Thumbtack - They allow slandering reviews on your page without solid proof
False review from a potential client. He brought up he was transgender my daughter is. No client is!
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1 comment
#2038406

Declyn, we want customers to always feel comfortable sharing openly and honestly about their experiences with pros. That being said, we take these types of concerns very seriously and we'd like to look into your report further.

Please contact our team at https://help.thumbtack.com/report-a-concern and we can work to address your concerns. We look forward to speaking with you more.

ID
#2661673 Review #2661673 is a subjective opinion of poster.
Location
Denver, Colorado

817914****

I dont see my Profile anymore on thumbtack somebody must delete I wanna why??????so wanna use you guys cause I have a lot reviews on my old Profile
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1 comment
#2038409

We're sorry for any confusion about your account. We'll only remove an account if it violates our terms of use or if we receive a concerning report. Please feel free to contact our team via social media and we can look into this with you further.

ID
#2660822 Review #2660822 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Deactivated for no reason

deactivated my account without my knowledge and no explanation. Need to activate i have lost alot of money since this deactivation
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1 comment
#2038410

Gus, we'll only take action against an account if our team sees that it violates our terms of use or we receive a concerning report. We'll be happy to take a look into this with you further, so feel free to reach out to us via social media with your account email. We hope to hear from you soon.

ID
#2660488 Review #2660488 is a subjective opinion of poster.
Location
Dayton, Ohio
New Reviewer
I have been using thumbtack for over two years spending $4-$500 a week with the service out of 70plus jobs has never been accused of not doing what a customer contracts me to do and one customer that is actually lied about saying I didnt thumbtack didnt try to call me...
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1 comment
#2038415

Alexiana, we're sorry to hear about your experience with this customer. We'll only take action against an account if we receive a concerning report, but we also know that there are always two sides to every story and we work to remain a third party in every dispute.

We'd like to look into this further with you and make sure your side is heard so we can work to get this resolved.

We'd welcome you to contact us via one of our social media channels or you can contact our team at https://help.thumbtack.com/report-a-concern to get connected with our Trust and Safety team. We hope to hear from you soon.

ID
#2658047 Review #2658047 is a subjective opinion of poster.
Cons
  • Unfair
Loss
$5000
Preferred solution
Treated fairly
New Reviewer

ChArged twice for the same lead

No customer service, cannot get through on any number to a live agent! All numbers re-directed! Unsatisfied customer!
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ID
#2651253 Review #2651253 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

My Review was deleted

I was able to leave a review and it was deleted from the business profile nlt allowing me to communicate with others their actions
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1 comment
#2038416

Duong, we'll only remove a review if it violates our Content and Review policy. We'd be happy to take a look into this with you further and see what we can find.

You can contact our team over social media at any time. We hope to hear from you soon.

ID
#2649047 Review #2649047 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Discuss billing

I need to start making connections with My leads but its not clear how their billing is set up. I do not know why I should pay for a leas for $89 if the less needs my services. I need this yung resolved ASAP because business as usual needs to start. The leads keep coming very aggressively. Theres no one to answer my questions. They are closed over the holiday. It sucks yo he getting voicemail from customer support.

User's recommendation: Get back in touch with me.

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1 comment
#2038417

We're sorry for any confusion about this lead and we'd be happy to take some time to look into this further with you. Please reach out to us via one of our social media channels and we can dive in with you on your account to see what we can do.

ID
#2648437 Review #2648437 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Resolve billing by clarifying system.