New Reviewer

I was called plenty of times to sign up as soon as I signed up and chose a package and added money to my profile I was never called again I have called customer service number of times

1.0
sign up issues; I signed up add ed money to my account and my account was placed on hold stayed in my identity needed to be verified I received an email from the background check over a week ago and I still have not been able to receive leads

User's recommendation: Do not add money on to the account.

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#2179168

Hi there, we're sorry to hear you weren't able to use the platform immediately after signing up, we know that can be frustrating. We hope your concerns have been resolved by now, however you're always welcome to check the status of your background check via email from Checkr, or you can reach out to our team at support@thumbtack.com.

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ID
#3469070 Review #3469070 is a subjective opinion of poster.
Location
Mansfield, Texas
Pros
  • Dont know
Cons
  • Good liar
  • Scamming people
Loss
$150
Preferred solution
Full refund

Not happy at all ! They are giving me work out of my range and you call and get a live person to help you !! Not happy

I have asked for a live person to call me and the leads Im getting are horrible , Im canceling my thumbtack membership and I want a confirmation Im canceled .

User's recommendation: I don’t.

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#2162668

We have agents that are all skilled and trained the same, both on the phone and on our non-voice channels. Please reach our support team by texting 415-299-6398 Monday through Friday 6am to 6pm MST.

You're also welcome to send us a DM via social media (Instagram, Facebook, Twitter, etc.). If you're looking for steps to deactivate your account, this page will be helpful: https://help.thumbtack.com/article/deactivate-my-account.

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#3468013 Review #3468013 is a subjective opinion of poster.
Location
Short Hills, New Jersey
New Reviewer

Crooked company I’ve tried to stop my account and change my account I keep getting billed and I don’t even USE Thumbtack!

1.0
Last time I reached thumbtack I explained I wanted to control WHEN I take on a client and not be charged otherwise or until then I got THREE recent charges for God only knows WHAT! So wrong and so not honest
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#2162665

Hi Kathy, we're sorry to hear you haven't had a good experience. It sounds like you want to turn off your targeting preferences to stop receiving automatic leads, check out this page on our Help Center for more information: https://help.thumbtack.com/article/targeting-preferences.

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#3466571 Review #3466571 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Cons
  • Rip-off
Loss
$120
Preferred solution
Full refund

Thumbtack had me hire a scammer!
Jacobs Missionaries Inc. 501c3 was in need of a grant writer. I contacted Thumbtack, they referred Dr. Don Peavy, which I thought because he came from the Thumbtack and stated he did do grants. I gave my credit card and paid $1500 to write grants $500.000 to 1.000.000...
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#2162661

Thank you for notifying us of your concerns. We're sorry to hear about your experience, it sounds like a very frustrating situation.

Based on the details you shared, we were able to locate your open case with our Trust and Safety Team. We can see that you're working with our specialist, Emily, regarding the service provider and our Guarantee.

Please refer to Emily's last email from April 1st to share additional questions and concerns about a resolution. Our Trust and Safety Team is still communicating and working toward a resolution with the service provider and will share updates as we receive them, via email or phone.

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#3462561 Review #3462561 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Not a pro

I am not a pro. I keep getting text and e-mails of people wanting work done. I am a consumer but I must have put in wrong info. Please remove my name from the pro list and give me the correct number to call when I am looking for a pro to do work for me.
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#2161395

It sounds like a pro account might've been created during your sign up process, however it's easy and quick to remove service(s) so that you can continue to utilize Thumbtack as a customer. Please review this article from our Help Center to remove the service: https://help.thumbtack.com/article/add-a-service#remove-a-service.

Once you're ready to reach out to pros, check out this helpful page too: https://help.thumbtack.com/article/find-pros-on-thumbtack. If you need further assistance, please email us at: support@thumbtack.com.

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#3458172 Review #3458172 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Paying for leads that I'm not accepting, that are too far for me too drive there

Hi , I have been charged 5 times last week for gigs that I didnt accept due to the location being way out of my zip code area Too many miles away . I need to be refunded ASAP as I cant afford that amount of money every week . Please respond .
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#2161393

Hi Barbara, please see this Help Center page to submit refunds: https://help.thumbtack.com/article/how-to-request-a-refund, our team will follow up about the refund requests within several business days. We want to help ensure your location preferences are set up correctly, please send us a DM on social media or email us at: support@thumbtack.com.

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#3455454 Review #3455454 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Full refund

No human interaction just ai internet

Angel Garcia betrayed me and i believe he should pay for what he did to me. He is costing me a lot of money for his betrayal and i don't appreciate it

User's recommendation: Avoid anything to do with angel Garcia.

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#2161392

This is concerning to us, please share more details about what happened here: https://help.thumbtack.com/report-a-concern. Our team will look into your concerns and follow up with you directly.

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#3453828 Review #3453828 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Multi service

2.1
I have called customer service several times and no one helps me with my problem and I have my account suspended

User's recommendation: Never.

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#2158841

Hi there, we're sorry to hear about this. We're not able to locate your account with the minimal information provided, but we want to help however we can. Please send our team a DM on social media and we'll look into this for you.

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#3452451 Review #3452451 is a subjective opinion of poster.
Location
Hoboken, New Jersey

You guys really care took time to listen and help to resolve the problem.

3.8
Thumbtack - You guys really care took time to listen and help to resolve the problem.
They are really here to help both clients and professional.Thank u so much.We appreciate how you guys take time to listen and resolve the Issues.

User's recommendation: It’s worth joining.

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#2158054

We're so happy to hear this! Thank you for taking the time to share your positive feedback with our team.

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#3449924 Review #3449924 is a subjective opinion of poster.
Location
Stratford, Connecticut
New Reviewer

It's tell me account deactivated but what charge me in my account

Im Sandra call me why charge me 42.47 At March 07 I report this amount in my checking account But the claim charge me again I need fix this problem but if not I go to the police in open a report for this situation call me

User's recommendation: Nop.

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#2158053

Hi Sandra, you can track your spending and see the leads you've paid for here: https://help.thumbtack.com/article/track-my-spending. You're welcome to send us a DM on social media or email us at: support@thumbtack.com for help.

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#3447602 Review #3447602 is a subjective opinion of poster.
Location
East Hampton, New York
Cons
  • Misuse of my credit card information
Loss
$42
Preferred solution
I need my money back

To much to writeumbtack

1.0
was good at one time... now to over priced for lead that lead is more expensive than job...better to get job at McDonald's

User's recommendation: don't do it ..you lose money in long run.

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#2158052

We're sorry to hear this. Thank you for taking the time to share your feedback.

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#3443522 Review #3443522 is a subjective opinion of poster.
Location
Pompano Beach, Florida

No costumer service

1.0
Charge me 58$ 48$ 18$ and others for fake costumers Im been trying to contact the costumer service theres no way to talk to a real person so disappointed
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#2158051

We'd encourage you to contact our team by texting 415-299-6398 Monday through Friday 6am to 6pm MST, or sending us an email at: support@thumbtack.com.

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#3442021 Review #3442021 is a subjective opinion of poster.
Location
Federal Way, Washington

I dont qualify to speak to a live person is what thumbtack told me. I have been on Thumbtack with a professional profile for years. They constantly charged me for leads that I had marked on my calendar as blocked days. When I request a refund they deny it. Then I have...
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#2158050

We're sorry to see you go, it's disappointing to hear how you haven't had a good experience. We have wonderful agents that are all skilled and trained the same, both on the phone and on our non-voice channels.

Our phone support service is for our Top Pros, you're welcome to get in touch with our support team by texting 415-299-6398 Monday through Friday 6am to 6pm MST. You're also welcome to send us a DM via social media, we can look into those refunds you mentioned and take any additional feedback you're willing to share.

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#3441801 Review #3441801 is a subjective opinion of poster.
Location
San Francisco, California

Reactivate

I have been trying to get reactivated and for some reason I havent been able to do that please call me 209481**** Tesh
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#2158039

Hi Tesh, we want to help with your account and try to get you reactivated. Please check for any emails from our team, including junk/spam inboxes, for more information about your account. Unfortunately the number you shared is masked by the site, please send us an email to: support@thumbtack.com so that we may look into this.

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#3440627 Review #3440627 is a subjective opinion of poster.
Location
San Jose, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No human available via phone

1.0
I want to speak to a human being on the phone NOW. I have tried for days and Im sick and tired of wasting my time. I will have no other alternative but to post a complaint online. Call me now 401-932-**** Joan
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#2158037

Hi Joan, the number you shared is masked by the site. So that we can get in touch and help with your concerns or questions, please contact us via DM on social media or email: support@thumbtack.com.

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ID
#3434535 Review #3434535 is a subjective opinion of poster.
Location
Valley Cottage, New York
Preferred solution
A phone call