Thumbtack - Customer Care Review

I am a Pro with Thumbtack and have only been in business for less than a year. All my work has almost been exclusively thru thumbtack with a few repeat customers this year. I just recently became a top pro in my area (40 5-star reviews). It's true, sometimes you don't...
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2 comments
#1301285

Here is a good example of a review that sounds like it was posted by a rep at thumbtack...

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ID
#1003943 Review #1003943 is a subjective opinion of poster.
Service
Thumbtack Customer Care
Reason of review
Good customer service

Thumbtack Account Review

I've been using thumbtack as a pro for nearly 4 years. I think it's an awesome service. I've been hired over 100 times and received 60 reviews so far. I'm rated as a top pro by them because I always take care of the customer and my reviews show it. I've probably gotten $40,000 worth of business through them for a very small investment.
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ID
#1001720 Review #1001720 is a subjective opinion of poster.
Product
Thumbtack Account
Reason of review
Good quality

Thumbtack - Review in Professional Services category

I am a Thumbtack Pro. My experience with Thumbtack has honestly been great. I have been able to go from bare existence to making ends meet to running a new business. I see complaints about Thumbtack regarding contractors. This is NOT what Thumbtack IS for...it is a match up between customers and service contractors. Their fees are very reasonable and if Thumbtack was liable for contractors they would have to charge very high fees. That would not be feasible for either party. I emphasize with the loss of monies with poor, bad morality of some contractors. If you file charges let police handle it legally. Be patient and get the resolution you need.
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ID
#999123 Review #999123 is a subjective opinion of poster.
Reason of review
Good quality

Thumbtack - Review in Professional Services category

I have been a contractor for 40 years and have used many on!ine lead sources over the past 20. Thumbtack is by far the best and most cost effective I have used. In my opinion Thumbtack is doing it right. Of course you have to put forth the effort, and learn what works best for your business. Once you do, keep doing it.
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3 comments
#1277830

If you really have 40 years experience, or even 20 as a GC, and you STILL need online sourcing, and have not built a customer following....after 20-years, then you must not be very good at what you do... or ...

this is a fake review in itself.

Maybe you have no real location that customers/Google/Yelp can associate with your business.

I don't even need to advertise my business, because I'm good at what I do! 85% of customers SHOULD be return/word of mouth/professional referrals.

#1277607

You are talking about THUMBTACK??? LOL

#1274105

As a graphic designer in business for 17 years now, I decided to finally try out thumbtack. I have used it for about a month now, and the whole process is not only backwards, but is absolutely ineffective for the money spent.

The "clientele" are usually people looking to get something for close to free.

They rarely give an accurate description of what you are supposed to quote on, if any at all. It is simply a scam.

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ID
#993896 Review #993896 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Short Review on January 16, 2017

Need you to call at 843 224 ****. Please
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ID
#991769 Review #991769 is a subjective opinion of poster.

Plumber Review

WT plumbing did a wonderful Plumbling job for me. Wendel Hickey repaired my dishwasher and replaced my kitchen sink faucet. Good job. Good price
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ID
#983722 Review #983722 is a subjective opinion of poster.
Reason of review
Good quality

Thumbtack Customer Care Review

I get 2-3 jobs a month threw thumbtack, I haven't really spent anything I usually do the free quoates. When I do a bid I do a extremely detailed bid so in usually get the job. Plus I think my market is under served so I don't have as much competition
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ID
#976655 Review #976655 is a subjective opinion of poster.
Service
Thumbtack Customer Care
Reason of review
Good quality

Thumbtack sucks

I have never been so disappointed with an advertising website. It's a complete ripoff. I have spent 3 months using this site... sent over 22 quotes... i have booked one wedding for $1000... that's less than half what i usually get... I book more off craigslist. I...
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ID
#973878 Review #973878 is a subjective opinion of poster.
Product
Thumbtack Website
Pros
  • Concept if it were done properly
Cons
  • Poor results for the money
  • Not an even playing field for business owner vs client
Reason of review
Bad quality

Short Review on December 09, 2016

I used thumb Tack to find a landscaper and it was a great experience. I Found Ever Landscapi ng who put in beautiful patio for us and a brick wall around my garden .I am so happy qirh thwm we are having them come back in the Spring to do more work.
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ID
#969938 Review #969938 is a subjective opinion of poster.
Reason of review
Good quality

Short Review on November 19, 2016

mujer recien separada tengo 3 hijos busco hombre en area de san gabriel valley
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ID
#957855 Review #957855 is a subjective opinion of poster.
New Reviewer

Thumbtack - Profile Review

Thumbtack - Profile Review
I used thumbtack SoCal a couple months ago. I found a contractor named Richard Gonzalez from Allstate Construction. He stated on his profile that he is licensed insured and bonded. Which is totally incorrect. I hired him then I started looking into his licence which...
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ID
#956463 Review #956463 is a subjective opinion of poster.
Product
Thumbtack Allstate Construction Profile
Reason of review
Not as described/ advertised

Best DJ around.

We hired JIM KUNZ from D-Jeneration Music Services for our 50th Anniversary party, and his big request from us was to play lots Of Elvis songs and he did a remarkable job. We were so pleased that he cared so much to please us. We hope that we will be able to use his services again. We give him five stars! He was very professional and took request from our grand children who loved him accepting there songs to be played too. He would be a wonderful asset to any event you are planning . We appreciated his services and attention to us. Thank you Jim!
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ID
#954364 Review #954364 is a subjective opinion of poster.
Service
Djeneration Music Services Dj
Pros
  • Help finding the right dj
Reason of review
Good customer service

Locs Construction Hardwood Flooring Installation Review

I recently had my hardwood floors done by Locs construction and I am very pleased with the job. Everything was done very professional. I'm very pleased with the outcome of the floors I will definitely use the service again as well as refer him to others!
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ID
#954122 Review #954122 is a subjective opinion of poster.
Service
Locs Construction Hardwood Flooring Installation
Reason of review
Good quality

Thumbtack Works for Me for Years

I'm in the internet marketing field and I have been using Thumbtack successfully for years. If I respond quickly to incoming client quote requests, I frequently connect with the customer and get business. It doesn't work every time, but no prospects work out all the time. Having a complete profile and professional website probably help a lot to reassure customers and compete with competitors. I have gotten many long-term clients and referrals from Thumbtack leads. If I get a job 1 out of 10 times, it's cost-effective.
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ID
#953901 Review #953901 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Refunding viewed leads
  • Concept of website
  • Ease of use
Reason of review
Good customer service

Dkb Electrical Review

Thumbtack - Simple Review #1478805468
I hired DKB Electrical solutions to come and do a panel upgrade. They were very professional and did a traffic job at a fair price. Dkbelectrical@***.com
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ID
#952626 Review #952626 is a subjective opinion of poster.
Reason of review
Fair pricing