Anonymous
map-marker Gulfport, Mississippi

So called professionals have created leaks in my bathroom and my living room. I paid a total of $1650 for this headache. 2 jobs, repair bathroom floor, ruined from leaks. Put in one room HVAC. Thru t.

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Contacted supposed contractor through thumbtack. Fix floor in bathroom and install HVAC.

2 men came, late. The contractor stated when I called to see why he hadn't shown up that he got a nasty text from me cancelling. Never happened. Floor nice however sink leaking profusely, this was why I needed new flooring in the first place, leaking, only never the sink.

Contractor left job early left assistant to finish. Then assistant came the next day, yesterday and not only didn't fix leak which had damaged my electrical appliances under it but possibly made it worse. I put rags under sink, just in case and sure enough rags are dripping wet. Installed HVAC said wouldn't leak after I stated that it probably needed to be vented outside to drain the water from it.

Well, guess what it's leaked as well. It almost hit all of my kitchen and living room sockets to include my flat screen TV. Thumbtack has 4.7 stars on Google play, but when you look at actual reviews they really have maybe 2 stars, maybe.

IDK what to do. $1600 plus not down the drain, on my flooring.

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User's recommendation: Do not use thumbtack.

1 comment
Guest

म jio mart क सव परडकट क size और refund methode स पर तरह सतषट नह ह। यह ज कर ऐस लग म और मर पस फस गय। म इसस अचछ myntra क service क मनत ह।

Anonymous
map-marker Woodstock, Georgia

No way to contact your company for service?????

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I tried calling but no way to get through to you!!! How do one use your services if you cant call your company!!!
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User's recommendation: Do t even try cslling this company!!

Judy C Eoa

Trying to cancel appointment

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Difficult to talk to a person and when I talked to vendor he said he could not cancel appointment. This is a rip off!
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Cons:
  • Communication with owner

Preferred solution: Cancel appointment

Elliott H Mie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Downhill after buyout!

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As a small business owner Thumbtack used to be one of our go to source for decent leads. Since the buyout from Angi's List/Homeadvisor, the leads have been absolutely horrible, typically coming in during the middle of the night and costing twice as much. Small business owners should beware of working with Thumbtack and their intrusive booking system, high priced leads, and dead end jobs.
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Loss:
$1000
Pros:
  • Its a branch of your companys seo tree
Cons:
  • Dead end leads that no show and you wont get refunded for
  • High priced leads
  • Purchased by angis

User's recommendation: Stay away

Cody Bkk

Pot service and theft

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Im being charged for false leads and thumbtack refuses to talk to me. This will be the last time I try to reach out. I will claim fraud on any payments taken from me and will advise everyone I know of the scam taken place. I have proof of it! Thank yall for the waste of time!
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Pros:
  • Looks good
Cons:
  • It is a scam

Preferred solution: Full refund

User's recommendation: Cancel you account

Kriss Djk

Account deactivated for no reason

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Worst leads company I ve ever worked with, can not reach anyone, they deactivate your account for no reason, their leads lead to nothing, they don't refund leads do not belive their claims never got a refund even when customers are fake 0 customer service don't
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Loss:
$1000
Pros:
  • Worthless
Cons:
  • Worthless company

Preferred solution: Full refund

User's recommendation: Do not use this company their a rip off

Nicole C Cgf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

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Thumbtack - Refund
I paid $200 for leads and was told I would start receiving them as soon as I paid my $200,,but I havent received any leads and no one has responded to my messages.this company isnt for me and I want my money back,,I feeel like I was scammed and its not fair because that was money that I borrowed from a friend
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Do your research first

1 comment
Michael M Rya

Do your research first ?. Who wrote this ?

Thumbtack? #1, thumbtack should not be ripping off customers, on such a grand scale.. there are a lot of pros who signed up with the last of their money, thinking they can turn it into a few more dollars to keep on going.

This economy is *** scary for us independent tradesman. #2, thumbtack should be investigated big time for all this crooked *** they do THUMBTACK SHOULD BE CLOSED UNTIL FURTHER NOTICE..

Ashton G Fez

Refund

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Save your money this place is a scam they will steal your money and you wont get it back Ive tried several times to get my money after deactivating my account and nothing no calls bs emails run away
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Run far away

Jaqueline C Tvz

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Verified Reviewer

Account

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My account was deactivated because it was liked to an account that was removed and I paid $136 and then it was deactivated they cant help because they have to get the owner to the other account to talk to them. And Mark rudely disconnected my chart when I asked for the phone number to call and see if they actually cant do nothing about it I have the chats saved and I also have screenshots when he didnt want to help and just disconnected the chat when I told him I Ned the number
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Loss:
$136
Pros:
  • Good leads
Cons:
  • Deactivated account for no reason
  • Customer service

Preferred solution: Get my account recovered after I paid to get leads

Anonymous
map-marker Danao, Cebu

Not honest

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Treasury international construction corporation- I hired this company which is headed by Muhammad. He painted the walls. He changed a small floor area for $900. He came back but just covered the floor with another piece of wood - unprofessionally done. I paid for the insurance for him to work in the condo. This guy received close to $3000 through zelle. I am not happy with his work.
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User's recommendation: He should not be in Thumbtack.

Melba F Rpc

I keep on calling different numbers and none are working this is very unprofessional

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Im trying to get ahold of someone to help me resolve my issues where I was charged for 4 leads that I didnt even get this is very unprofessional I keep on calling different numbers and the call keeps on dropping this is so wrong
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Loss:
$500
Pros:
  • Good in the beginning before it went downhill
Cons:
  • No one answers my calls to resolve this matter

Preferred solution: I need for you all to send me some more leads and re-embers me for the leads that I never got and was charged for them.

User's recommendation: At this point I’ve recommended 7 family members and 8 friends and they are all having similar issues at this point if nothing is resolved I will not recommend anyone anymore this is really crazy I’ve been trying to get ahold of someone for almost a month now and nothing has been resolved I would greatly appreciate if a live agent contracts me at your earliest convenience thanks

Resolved
Kimberly W Rtd

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Verified Reviewer
| map-marker Morganton, North Carolina

Resolved: Help me!

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No one has helped its been a week..!!! Im not sure who to contact but it would be nice to hear back from someone
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Mary G Rlm

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Verified Reviewer

There’s no way to talk to a live person I am not get your app to communicate. I have a 1pm pickup at my home today and do not know if they are coming because I cannot communicate with anyone

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I don't have the app and don't want to get the app in order to talk to someone about my 1pm appointment today. I'm going to have more stuff for the truck
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Pros:
  • No communication

Preferred solution: Be able to talk to a live person. Not by app

Addel L

Estoy tratando de comunicarme con la empresa y siempre me responde la computadora que están cerrados

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quiero hablar con un representante debido a los cobros que me han hecho , no se a que se deben por que todavía no me han dado ningún servicio de los que recomendaron y según me explicaron se cobra si me dan el trabajo y hasta ahora no he hecho ningún servicio
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Preferred solution: Una explicación

Angelia Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because it's says I have payment due that I don't

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I can't get on my app and get work because it says that I owe money for a job I never end up with . please unblock my account.thank you have a blessed day.
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Preferred solution: Unblock my account

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