After receiving bids through thumbtack, we hired Patrick Rawls of Phoenix, AZ to fix our computers. He did a great job on four of our computers and was quite insistent we write a thumbtack review on him. We gave him five stars.
We also gave him one more computer to fix after submitting the review. After we gave Patrick the last computer, we discovered that $250 in software we had paid for on the original four computers was actually complimentary and expired after 30 days!
Although he was given the final computer for a diagnostic, to see if it could be brought up to expectation on a budget of $200-$300, Patrick proceeded to work on the computer without authorization, charging $735 for the upgrades he independently decided to make to our computer.
When we objected to the price, Patrick told us we would either pay the sum he desired within 3 days or he would begin charging $25/day storage fees for our tower on the third day! He suggested we get a lawyer if we didn't like the terms. Only after we involved the local police did we get our computer back-- in many pieces.
I contacted thumbtack. I knew my 5 star review on Patrick Rawls could not be edited, but in good conscience, I needed it REMOVED. This guy is irrational and dishonest. Thumbtack was communicative with me on their chat function. Their message to me was, "Too bad, so sad". My only recourse is through some complaint committee that will contact me. Someday.
Thumbtack is bogus. If they would recommend Patrick Rawls, they would recommend ANYONE. I, for one, will not use them again. Even with information about provider dishonesty, they can't remove a 5 star review? Thumbtack is irresponsible, unethical, and a scam.
Product or Service Mentioned: Thumbtack Customer Care.
Reason of review: Poor customer service.
I didn't like: Leaving up a 5 star review for a dishonest service provider.