Thumbtack Reviews

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Unauthorized charges

I didn't give consent to start my account and I was being charged unknowingly. I would like a refund on those charges
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1 comment
#2075973

Hi Jake, we're sorry to hear about your concerns. We'd like to locate your account and help with your refund request. Please reach out to us directly, through any of our social media platforms, with more information.

ID
#2956986 Review #2956986 is a subjective opinion of poster.
Loss
$247
Preferred solution
Full refund
New Reviewer
I want to speak to a live agent about pausing my Leeds aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaWhat the heck really
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1 comment
#2077596

Hi Elysabeth, thanks for reaching out. We can definitely help with this!

If you're wanting to hide your services while you're out of town or busy, check out this article for instructions: https://help.thumbtack.com/article/hide-my-business.

If you're interested in turning off targeting, this article may be more helpful: https://help.thumbtack.com/article/targeting-preferences#turn-targeting-on-and-off. Please feel free to reach out to us directly, through social media, by sending us a private message on Twitter, Instagram, or Facebook.

ID
#2947169 Review #2947169 is a subjective opinion of poster.
Location
Los Angeles, California
Basically I got an exact match which is auto pay it was just fine I have no problem with that I contacted the guy right away which don't tag you know they recommend to do I set up a time to go give the estimate I arrived to give them the estimate he walked me around...
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1 comment
#2077591

Hi there, we're sorry to hear about your experience with this customer, and that the project didn't work out. We understand some leads don't always result in a job, which is why pros are welcome to submit refund requests for these instances.

It sounds like this wouldn't qualify for a refund, but that our team issued a courtesy refund based on your experience. We're happy to take another look for you, if you'd like to contact our team through any of our social media platforms.

We'd like to ensure your profile is set up for success, and provide any tips we can to help you get more leads, specifically the ones you're interested in. We hope to hear from you soon.

ID
#2944597 Review #2944597 is a subjective opinion of poster.
Location
Greensboro, Vermont
New Reviewer

They owe my credit

I have been charged for service I didn't click on it happened few times they owe me about 60 dollars this un fair and unprofessional I will stop using Thumbtack I need to be credit it needs to speak to someone real person 202 304 **** Heather
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1 comment
#2077587

Hi Heather, we'd be glad to help you with this and hopefully turn your experience around. The best way to submit refund requests is here: https://help.thumbtack.com/article/how-to-request-a-refund. If you'd like to get in touch with our team directly, please reach out to us through any of our social media platforms (Facebook, Instagram, Twitter).

ID
#2940007 Review #2940007 is a subjective opinion of poster.
Cons
  • Owe me money

The customer service representative Casandra was exceptionally helpful. She did more for me then expected.

My account was suspended and couldn't get back on. She fixed so I could get jobs again. Very grateful for Casandra
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ID
#2939623 Review #2939623 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to find out about services

I would like to speak to a customer service I dont want to be back down for a Texan cannot speak with someone
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1 comment
#2077168

Hi Antonio, we'd like to get in touch with you directly to better understand your concerns. Please reach out to us through a private message on any of our social media platforms.

ID
#2934346 Review #2934346 is a subjective opinion of poster.
Preferred solution
Speak to customer service

Warning to others

Wanted to hire a junk removal service. They gave me several options. I hired one. Then they kept pushing me to respond and let the other junk removal guys that I hired someone. One of them responded that they get charged 12 dollars when someone contacts them. I was pushed to respond. WTF. Thats shady
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1 comment
#2072742

Thanks for sharing this feedback, we'll pass it along to our team. Pros do pay for leads on Thumbtack, but they're eligible for refunds in some circumstances when the project doesn't work out.

We're sorry to hear about the notifications being persistent, we're happy to look further into this for you and provide any help that we can. You're welcome to reach out to us through any social media platform for personalized support.

ID
#2932512 Review #2932512 is a subjective opinion of poster.
Pros
  • Get leads

Leads

Has anyone noticed that the amount of activity has slowed down? We are getting very little request, and I am comparing this to 2020 in September. Also, cannot get accounting jobs out of state as we were able to do so last year????

User's recommendation: You must always monitor the activity.

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1 comment
#2072255

Hi there, thanks for letting us know you've been running into these concerns. Our team is here to help ensure you're getting a consistent amount of the leads you want, and we can help make sure your preferences are set up for remote work as well. Please reach out to us over the phone: 1 (866) 501-5809 or send us a message on any of our social media platforms so that we can personally assist you.

ID
#2929187 Review #2929187 is a subjective opinion of poster.
Location
Lutz, Florida
New Reviewer

I need to speak with a representative

You guys over charge me from my account with out my authorization please contact my phone numbers 347934****
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1 comment
#2072032

Hey Elsa, please see our response to your previous review for more information. We hope to hear from you soon.

ID
#2922448 Review #2922448 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund
New Reviewer

They overcharged me

They over charge me from my account thats no fair I just try to be back on business I didnt be hire and they charge me so much
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1 comment
#2072029

Hi Elsa, it sounds like we may need to look further into this. If you feel that you were charged incorrectly for a lead, or if you're not able to access your account, please reach out to us so that we can help. You're welcome to give us a call: 1 (866) 501-5809 or send us a message on any social media channel.

ID
#2922024 Review #2922024 is a subjective opinion of poster.
Loss
$309
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Original review updated by user Sep 27, 2021
There is no way to know if Thumbtack leads are even real when you do not receive a response to calls, texts, or emails. Yet, Thumbtack charges for those leads and refuses to credit your account, claiming it is their right to do so per their Terms of Service. About 50%...
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1 comment
#2069497

Thanks for taking the time to share this feedback, we're sorry to hear you don't want to move forward on the platform. While we're always happy to look further into refund requests for leads, we do want to mention that upon purchase of the prepaid package, we notify pros that it's non-refundable.

It sounds like our team can improve the leads that you're getting and revisit some refund requests if customers haven't responded.

Please give us a call: 1 (866) 501-5809 or reach out to us through any of our social media channels. We hope to hear from you soon.

ID
#2912310 Review #2912310 is a subjective opinion of poster.
Cons
  • Bait & switch
  • Dishonest billing practices
  • Poor customer service
Loss
$300
Preferred solution
Price reduction
New Reviewer

Comments

I guess thumb tact doesn't apply by the rules no wonder can't get a direct answer the put up a texting system don't trust it. Seems fraudulent. Contractor don't bother trying to get in touch with them it's ***
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1 comment
#2067643

Hi Arya, we're sorry to hear about your experience. We'd really like to get in touch with you directly to learn more about your concerns. Please reach out to us through any of our social media channels or give us a call: 1 (866) 501-5809.

ID
#2898993 Review #2898993 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

A massage therapist never contacted me today

First, I do typically always give new companies Im going to try the benefit of the doubt. Its difficult to do when you fill out the request for a professional, in my case a massage therapist for my wife. Shes need through a lot and is in a lot of pain. So, I wanted to arrange for a 90 min session at our home. I started this at say 1:30 pm. First the message said, you will be contacted soon as the next step. Then nothing for 3 hours so I then used
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1 comment
#2067512

Hi Tom, we're disappointed that you weren't able to find a massage therapist. It looks like your review might be unfinished, but we'd like to learn more about your experience.

Please check out this article for more information about hiring a pro: https://help.thumbtack.com/article/find-pros-on-thumbtack. Feel welcome to reach out to us directly if you still have questions.

ID
#2886543 Review #2886543 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Fraud

I told them to stop all transactions regarding my card and I wake up this morning and all of my money is gone
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1 comment
#2067503

Hi there, thanks for sharing your experience. We're sorry to hear about this, it sounds like we want to look into issuing some refunds and look further into your account. Please reach out to us through any social media channel so that we can provide personalized help, you're also welcome to submit refund requests here: https://help.thumbtack.com/article/how-to-request-a-refund.

ID
#2882465 Review #2882465 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

My Thumbtack Pro Account has been Hacked Coasta DJ Entertainment

My Account has been Hacked Coastal DJ Entertainment Owner - Jimmy Meeks Phone- 912-674-**** Email: JimmyJam40@***.net
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1 comment
#2067500

Hi Jimmy, thanks for reaching out about this. The information you shared is concerning and we really want to help you with this.

Because this information is concealed for privacy purposes, we're not able to locate your account through this platform. Please reach out to us directly with this information so that we can help you move forward from this: 1 (866) 501-5809.

ID
#2882185 Review #2882185 is a subjective opinion of poster.
Preferred solution
I have been Hacked.. I want my Account Restored.. And to not lose my Status.. Almost Gold.. I am not happy!