Thumbtack Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service

Unable to process leads with clients due to technical issues and no opportunity to even contact customer service to get phone number to respond to customer. I am losing money daily and looking appear unresponsive to customers. UNACCEPTABLE!!! Coach Deb Helton

User's recommendation: Until this is taken care of do not use.

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2 comments
#2065670

Thank you for reaching out, Deb. We're sorry to learn about your experience, but glad you reported these concerns so we can look further into this for you. Please reach out to us here: https://help.thumbtack.com/contact-thumbtack or through any of our social media platforms so that we can troubleshoot this with you.

#2065910
@Thumbtack

Please need to talk with a person, not chat or email. Please send actual number of a person who can correct the problem and refund my monies.

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ID
#2751206 Review #2751206 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can’t get answers

This is a *** customer service company. Cant reach a live person to safe s life. Freaking ridiculous. Same message on ever number . And now youre wasting my time here. Need to talk on phoneT
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1 comment
#2065667

We're so sorry about the delays for our customer support team at the time you left this review. We'd encourage you to try again through this number: 1 (866) 501-5809, or reach out to us through any of our social media platforms.

ID
#2747741 Review #2747741 is a subjective opinion of poster.
Preferred solution
To speak to a *** person

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You're *** me

Fraud committed on my card on file needed to change to checking account. Your charging me for leads that have stood me up or are playing games. Ive been a pro on thumbtack for almost 10 yrs and its not nearly as friendly

User's recommendation: Patients not real customer support friendly.

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1 comment
#2065522

Thank you for providing feedback. We'd like to look further into this for you, to see if we can help. Please reach out to our support team here: https://help.thumbtack.com/contact-thumbtack or through any social media platform.

ID
#2747673 Review #2747673 is a subjective opinion of poster.
Location
San Francisco, California
Pros
  • Provide leads
Cons
  • Being taken advantage of
Loss
$250
Preferred solution
Speak to a person on the phone . *** the run around
New Reviewer

Need help getting started

I would like to talk to a person, there's no reason that I should have to write at least 100 characters to get a response that's absolutely ridiculous. I've called the support line several times tried the text message and still can't get a hold of a person all I want is to talk about the process of how the thing works.
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1 comment
#2064107

Thank you for sharing this feedback, we're sorry you weren't able to get in touch with anyone over the phone. Our support team was experiencing delays, but we'd encourage you to reach out again: 1 (866) 501-5809. If you're interested in getting more information about how the platform works for pros, check out this article: https://help.thumbtack.com/pros/topic-get-started-lh-pro.

ID
#2747291 Review #2747291 is a subjective opinion of poster.
Preferred solution
I would like to talk to a person
New Reviewer

Cancellation

This is my 4th time reaching out about canceling and you guys sending us direct unreachable leads. The 800 number continues to say your in training. Can someone call me ASAP 310.962.4525
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1 comment
#2064104

Hi Sabastian, we're sorry you haven't been able to get in touch with our support team over the phone. If you're still interested in deactivating your account, this link will help: https://help.thumbtack.com/article/deactivate-my-account. We're happy to support you through our social media channels if you can reach out directly, so that we can review those leads for you.

ID
#2744910 Review #2744910 is a subjective opinion of poster.
Location
Milpitas, California

Questions about account

They get you leads, but they should not charge you until you get the Job. Don't like that they charge you regardless, they make money only when you get the Job that's how It should be. It's not fair to the DJs for paying. They should work on that
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1 comment
#2064082

We appreciate you taking the time to review us, we value your feedback so that we can keep improving. Check out our spending guide for tips on winning more jobs: https://help.thumbtack.com/article/spending-guide.

ID
#2744166 Review #2744166 is a subjective opinion of poster.
Cons
  • I feel like thumbtack stole my money
Loss
$70
Preferred solution
Full refund
New Reviewer

Urgent fraud issue

One of your pros have disappeared with our money. No job done. On July 27th, supreme Appliance Service came out to look at our refrigerator. We were told that it needs a compressor. In order to pursue the job, the pro requested we pay for the part. Which we did. An amount of $460.06. He was supposed contact us this past Monday to confirm when the part would be in and when he would do the job. We have been contacting him since Monday via text and calls. No response. The persons name as he told us is Todd. In the attached images you will also see his Venmo details.
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1 comment
#2064075

Hi Lyndsay, we're so sorry to hear about this. The experience you've shared is concerning to our team, we want to help you get a resolution.

If you haven't already, please fill out this report with more details about your project: https://help.thumbtack.com/report-a-concern.

We have a Trust and Safety Team that is committed to helping our customers when something like this happens. After you submit your report, our team will review the details and reach out to you within 2-3 business days.

ID
#2741617 Review #2741617 is a subjective opinion of poster.
Location
Alpharetta, Georgia

My lead is confirmed and paid

My lead I paid for through Thumbtack. The client has hired me. Thumbtack keep putting my lead out there for other pros to put quotes on. I sent them a email through their support team of this problem. Still no reply. This is day 2 more pros are sending quotes out. This is extremely bad for other pros. To think this is a lead when it is NOT.

User's recommendation: Be careful with thumtack.

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1 comment
#2064069

Hi there, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. If you could please reach out to us on any social media platform with your account information, we'll get this resolved for you.

ID
#2738809 Review #2738809 is a subjective opinion of poster.
Preferred solution
Stop advertising my lead to other pros and me all over again. I paid for it. I was hired the client and I agree to do business. I have a mutual agreement on our meeting to start the job.

No response to clients just computer response back

I been charge for leads I didnt reply to and also the leads I reply to dont reflect how much I was charge for out my account Néed refund back in my account Thanks

User's recommendation: Customer service bad.

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1 comment
#2064034

Hey there, we're sorry to hear about your experience. We'd love to help ensure your preferences are set and that you're receiving the leads you want.

If you'd like to try again, please contact us on any social media platform so that we can help. You're welcome to submit refund requests here for the leads you mentioned: https://help.thumbtack.com/article/how-to-request-a-refund.

ID
#2738552 Review #2738552 is a subjective opinion of poster.
Cons
  • Quality and responsiveness of leads without accountability

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hi I believe, I am being charged for leads I'm not following up with. it seems by just opening to read the details of the event is enough to be charged, please call or send a number so I can speak to a person. after getting the cute "pissed Consumer" message I thought...
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1 comment
#2064026

Thanks for reaching out, Joe. It sounds like your preferences may not be set for the jobs you want.

You can learn how to update your targeting preferences so that you're only getting leads for job types and times that you want here: https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro.

For any of those other leads you mentioned, you can submit refund requests here: https://help.thumbtack.com/pros/topic-cost-and-payments-lh-pro/subtopic-refunds-lh. If you'd still like to speak further with us, our support number is: 1 (866) 501-5809, or you're welcome to reach out through any of our social media channels.

ID
#2737937 Review #2737937 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Let the company propose a solution
New Reviewer
I turned my leads off and I am still getting leads and still getting charged for leads I need the fixed ASAP like right now how can I actually speak with someone
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1 comment
#2063451

Hi David, we're sorry to hear about the experience you're having. This article will provide instructions to set the right preferences and availability for leads:https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro.

Through this link you can begin to submit refunds as well: https://help.thumbtack.com/pros/topic-cost-and-payments-lh-pro/subtopic-refunds-lh. If you'd still like to get in touch with our support team over the phone, please contact us here: 1 (866) 501-5809.

ID
#2737385 Review #2737385 is a subjective opinion of poster.
Loss
$33
Preferred solution
Full refund
New Reviewer

Poor Customer Service

Update by user Aug 03, 2021

No help

Original review posted by user Aug 02, 2021
Again I am trying to contact this company for unauthorized charges I have tried numerous times to contact customer servide what a joke.

User's recommendation: Dont' deal with them.

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1 comment
#2063379

Thanks for this feedback, we're glad you reached out. You shouldn't pay for leads that don't fit your preferences or the types of jobs you want.

This is the quickest way to submit refund requests: https://help.thumbtack.com/article/how-to-request-a-refund. You're also welcome to reach out to our team through any social media channel so that we can assist.

ID
#2733875 Review #2733875 is a subjective opinion of poster.
Cons
  • Not professional company
  • Having to pay for quotes
Loss
$9
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

When I created my account the thumbtack ‘name’ they assign for my account is some random name. not my name.

when I created my account the thumbtack name they assign for my account is some random name. not my name.

User's recommendation: when I created my account the thumbtack ‘name’ they assign for my account is some random name. not my name.

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1 comment
#2063372

Uva, thank you for letting us know, this doesn't sound right. Please get in touch with us here: https://help.thumbtack.com/contact-thumbtack or through any of our social media channels so that we can look further into this for you and help get the account name changed.

ID
#2731949 Review #2731949 is a subjective opinion of poster.
Preferred solution
correct the name on my account
New Reviewer

Money taken out of my account

They only put you to talk to a machine Thumbtack dont anwser. I have send them imail phone calls etc. I am waithing for a call from this company
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ID
#2727000 Review #2727000 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Full refund
New Reviewer

No one answered

This phone number will only receive text messages. Bummer for me. I dont want to cancel it this service but I may have to.

User's recommendation: Ugh.

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ID
#2720326 Review #2720326 is a subjective opinion of poster.
Loss
$33
Preferred solution
Let the company propose a solution