New Reviewer

Stop advertisement

Thumbtack - Stop advertisement
Inappropriate uses of company name please stop immediately I am not reviewing I just wanted for the odds to stop nw
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1 comment
#2215661

Hi there, please refer to the link we shared in response to your previous review, so that we can help with your concerns.

ID
#3609075 Review #3609075 is a subjective opinion of poster.
Location
Port Orange, Florida
New Reviewer

Trust and safety

Thumbtack - Trust and safety
Original review updated by user May 25, 2022
This advertisement on the site doesn't represent Cardinal moving solutions.we are not in affiliated to this advertisement or jobs associated with this, please remove our company name.
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1 comment
#2215659

We'd like to gather more details and help you with this. Please complete the following form: https://help.thumbtack.com/report-a-concern and our Trust and Safety Team will reach out to you directly via email.

ID
#3609043 Review #3609043 is a subjective opinion of poster.
Location
Port Orange, Florida
Pros
  • Your presentation of bussiness
Cons
  • Bad leads
Preferred solution
Stop the advertisement immediately

Being charged for leads when I deactivated the account a long time ago

I deactivated thumbtack a long time ago I no longer live in the area I was using it for. now months or a year later Im noticing Im being charged for leads. I keep trying to call customer service and it keeps sending me links to text then when texting still not getting the help I need

User's recommendation: Don’t use thumbtack.

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1 comment
#2215657

We're sorry to see you go. It sounds like your account may still be active, we'd like to help you deactivate it and look into potential refunds if you haven't been using it get leads. We're happy to assist you by texting 415-299-6398 Monday through Friday 6am to 6pm, MST, or you can email us at: support@thumbtack.com.

ID
#3608415 Review #3608415 is a subjective opinion of poster.
Location
Indianapolis, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Man ran off with money

Thumbtack - Man ran off with money
Thumbtack - Man ran off with money
Thumbtack - Man ran off with money
Thumbtack - Man ran off with money
Thumbtack - Man ran off with money
Thumbtack - Man ran off with money
Paid 135 for consult got a estimate for 2000 as the man was fixing it he found a leak mind you I paid 135 that supposed to go toward repairs this service started April 19 so after paying for the part all excuses started the rain which I understand then week later he...
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1 comment
#2215058

Hi Michelle, we're sorry to hear about your experience with this pro, that's concerning to us. Please provide more details and your contact information here: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will review your case and reach out to you within 2-3 business days so that we can help provide a resolution.

ID
#3603360 Review #3603360 is a subjective opinion of poster.
Loss
$2135
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Consumers beware.. the reviews found on thumbtack are bogus

A carpenter was recommended to me by another service provider. I looked online for reviews and could only find them on thumbtack. They were positive so I contacted and hired him. He turned out to be dishonest and completely lacked any sense of character or decency....
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1 comment
#2215055

Hi Felicia, thanks for bringing these concerns to our attention. We're sorry to hear your project didn't go as planned.

If you hired the pro on Thumbtack, you can always leave a review without getting their specific review link.

Here's instructions to review a pro: https://help.thumbtack.com/article/review-a-pro. If you still have outstanding concerns with this project, please let us know here: https://help.thumbtack.com/report-a-concern so that our team can reach out to you directly to help.

ID
#3594291 Review #3594291 is a subjective opinion of poster.
Cons
  • Fake contractor reviews
Loss
$900
Preferred solution
Let the company propose a solution
New Reviewer

Billing issues

Billed for a direct lead. Not considering the offer. Profit equals the cost of lead! I only believe in checking the offer if the profit margin is three times the amount I pay for a lead and only if both me and the customer read for a contract and want some higher than and only then would I pay
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1 comment
#2215048

Thank you for taking the time to share feedback about lead pricing. So that our team can continue to improve, please share more specific feedback about your service category and the type of job by emailing us this feedback: support@thumbtack.com.

ID
#3590814 Review #3590814 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$39
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dispute

Customer wants refund from 1StopMovers. 1StopMovers took prepayment for a second date but customer did not want. Customer rescheduled several times but pro was booked. Customer stated she would find different movers then hung up therefore she lost date and prepayment.
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1 comment
#2215046

Hi Joseph, we're not quite sure specifically how we can help based on these details. If you have outstanding concerns with a pro, please provide more details here: https://help.thumbtack.com/report-a-concern and our team will follow up with you within 2-3 business days. If that doesn't address your review, please email us at: support@thumbtack with more information.

ID
#3590595 Review #3590595 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Preferred solution
I would like to get back on thumbtack keep my business going.

Thumbtack needs to be stopped

Thumbtack never sent any good leads, just a few bogus ones and a few opportunities that are not even in my field. Takes weeks to speak with a manager when I finally did they were rude and gives the run around. This company will keep your money without a second thought. No leads, so money just sitting in Thumbtack account, and they have not provided any leads for me- this is illegal!!!

User's recommendation: Beware of Thumbtack.

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1 comment
#2215044

We're sorry to hear this, that's definitely not the experience we want pros to have. It's important to build a winning profile and improve your rank in search results to consistently receive more leads. If you change your mind about moving forward, we recommend reviewing this article from our Help Center: https://help.thumbtack.com/article/improve-my-profile.

ID
#3584951 Review #3584951 is a subjective opinion of poster.
Location
Owensboro, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scam Alert

Thumbtack - Scam Alert
Hello, I sent a deposit of $100 to one of the pros on your website and have not received a payment receipt authorized by thumbtack, plus according to your app message center, Cardenas Solution Services is no longer active on the site was removed from your App. How can...
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1 comment
#2215041

Hi, we're very sorry to hear about your experience, that's not the type of experience we want consumers to have. With the information provided, we believe we were able to locate your case with our Trust and Safety Team.

It looks like your concerns were resolved toward the end of May. If you do still have pending or unresolved concerns, please provide more information here: https://help.thumbtack.com/report-a-concern.

ID
#3575030 Review #3575030 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund
New Reviewer

This issue is not resolved

Thumbtack - This issue is not resolved
I need my money back for no services. The seller charged me for services I won't receive. Unprofessional. Texting me at 130am. And kept asking for more deposit at the crack of dawn. ,...444444****444444****444444****444444****444444****444444****444444****444444****444444****444444****444333****4444****

User's recommendation: Beware.

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1 comment
#2215006

Hi Latoya, we just responded to your previous review about how you can get in touch with our team. We hope to hear from you soon and do everything we can to turn around your experience and provide a resolution.

ID
#3570866 Review #3570866 is a subjective opinion of poster.
Cons
  • Disrespectful
  • Unethical
  • Unreliable
Loss
$300
Preferred solution
Full refund
New Reviewer

Refund

Thumbtack - Refund
I paid a $300 deposit to Kira Michelle (on Thumbtack and she's refusing to give me money back for no services. The reason why I'm requesting a refund is due to after she charged me $300 refund she then texted me at 1:30 a.m. in the morning asking for another deposit...
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1 comment
#2215002

Hi Latoya, we're very sorry to hear about your project experience, that's disappointing. It's important we get you in touch with our Trust and Safety Team, so that they can investigate the concerns and help you with a resolution.

Please provide more details and your contact information here: https://help.thumbtack.com/report-a-concern. After submitting your report, a specialist will be assigned to your case and follow up with you within 2-3 business days.

ID
#3570846 Review #3570846 is a subjective opinion of poster.
Cons
  • Unprofessional
  • No agents to talk to to help resolve the issue
  • Eveything
Loss
$300
Preferred solution
Full refund

Thumbtack is a blood sucking leach.

I am doing a wedding for a couple who specifically selected me when I had Targeting yurned on. They told me that they were getting notices from Thumbtack asking them to pick other vendors "in case things don't work out." Their "Oppotunity" tab is just that, an...
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1 comment
#2214998

We're sorry to hear your feedback and how you feel about your experience. Lead pricing varies depending on job size, location, type of work, etc.

and you can learn more about lead pricing here: https://help.thumbtack.com/article/pay-for-leads.

It's important to us that customers find the right fit for their project, while it's also important to us that we provide the tools for pros to be successful on the platform. If there's anything we can do to turn around your experience, please send us a direct message via social media.

ID
#3569974 Review #3569974 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

I want to speak w a person

I ask to talk w a human being and your machines keeping redirecting to another machine /\:::///xxx.!!!???
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1 comment
#2214994

Our phone support service is currently for our Top Pros. We're happy to assist you by texting 415-299-6398 Monday through Friday 6am to 6pm, MST, or you can email us at: support@thumbtack.com.

ID
#3569393 Review #3569393 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

Cannot get issue resolved

I have tried for over 30 minutes to get a live human being as I have a complicated issue. bots are ok with simple questions but onboarding a new provider at least for the fist 30 days or so a live person should be a available. I have tried 6 numbers none have a live person. maybe it is too early but that was not stated. contractors open early I am A NEW PROVIDER !!! WILL SOME. will someone call me??? 707297**** David Macy macys house doctor fairfield ca

User's recommendation: do not use this service.

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1 comment
#2213964

Thank you for taking the time to share feedback about your experience so far. Our phone support service is currently for our Top Pros.

We're happy to assist you by texting 415-299-6398 Monday through Friday 6am to 6pm, MST.

You're also welcome to email us at support@thumbtack.com, or send us a direct message via social media (Instagram, Facebook, Twitter). We recommend checking out this page to get started on the platform: https://help.thumbtack.com/pros/topic-get-started-lh-pro.

ID
#3568522 Review #3568522 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$1000
Preferred solution
proper on boarding so we both can make money

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to speak to an agent ASAP.

I am a pro. I am still receiving leads after I have made my business hidden. Why can't I speak to someone about getting credit for these leads. My number is 909659****

User's recommendation: Never.

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1 comment
#2213961

Hi Javier, the website masks any personal information (number, email) for privacy reasons. Please submit refund requests here: https://help.thumbtack.com/article/how-to-request-a-refund, we'll follow up via email.

ID
#3568426 Review #3568426 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund