Javier M Cwp

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Verified Reviewer

I need to speak to an agent ASAP.

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I am a pro. I am still receiving leads after I have made my business hidden. Why can't I speak to someone about getting credit for these leads. My number is 909659****
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Loss:
$150

Preferred solution: Full refund

User's recommendation: Never

1 comment
Thumbtack

Hi Javier, the website masks any personal information (number, email) for privacy reasons. Please submit refund requests here: https://***/article/how-to-request-a-refund, we'll follow up via email.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

Not being satisfied with thumbtack ofter a year marketing wil

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Not being satisfied with thumbtack ofter a year marketing wil

I have been using thumbtack for my company almost little over a year at the beginning They wear calling me every day once they got me on board and they made my pro account this seems to be working okay so after I work very hard for a year little over a year I got 405 five star reviews from my customers now thumbtack Charging me 50% a lead like if I am making 100$ they are charging me 50$ which is hilarious as soon as I dont pay them theyre blocking all my reviews all my business account not so now they are using my five star review ratings against me so if I dont pay them they will block all those reviews my pro will not appear on serch list This is my story if youre someone starting a new business please stay away from thumbtack any other lead generation companies just do it through your own website dont be me Working very hard at the end of the day somebody else is benefiting from it and one more thing even you dont get hired for job thumbtack stile

Charge you no matter what there customers Service sucks every time you call them u ask them for support and tried to talk them they say yeah oh yeah I will make a note thats their answer theyre not legend theyre not working with you then please stop musing or dont even start using thumbtack it will be waste of time for you it is too late for me slowly trying to get out of it but please dont be me Im just sharing this With you for starting new Business this will be the biggest mistake you make for using this lead generation companies like thumbtack

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Pros:
  • Price
Cons:
  • Site is a joke
  • Opened leads that never responded were still money lost
1 comment
Thumbtack

We're really sorry to hear this feedback, and that Thumbtack didn't work for your business after utilizing it for a year. It sounds like you've spoken with our support team and expressed feedback previously, we're always working on improving and we do take this feedback seriously. It's disappointing to see valuable pros leave the site, however we want to wish your business well as you move forward and find your best fit for marketing.

Company responded
Anonymous
map-marker New Holland, Pennsylvania

Terrible customer service

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i have been trying to get a hold of someone in their customer service department and i cannot get thru. There is a message that all of their customer service agents are in a training and can not answer the phones. Then the phone hangs up on you.
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1 comment
Thumbtack
Thumbtack Response

We're sorry to hear you didn't receive the support you needed. If you still have outstanding questions or concerns, please reach us by texting 415-299-6398 Monday through Friday 6am to 6pm, MST. You can also email us at: support@thumbtack.com.

Anthony G Lzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Myers, Florida

Charged for services not used

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Thumbtack - Charged for services not used
Not happy at all with how you all set up and charge.sad sad you cannot even talk to a live person and or get any one at any time .bad bad company
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Loss:
$150

User's recommendation: Never use you again

1 comment
Thumbtack

We're really sorry to hear that you didn't have a good experience. We'll pass along your pricing and support feedback to our team. We want to wish you well as you move forward.

Adriana G Wfq

Unfair charging

Thumbtack - Unfair charging
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I have been charge for 8 leads who doesnt answer; two of them wrong non-existent; one of them didnt know what I was reaching about
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Loss:
$260

Preferred solution: Full refund

1 comment
Thumbtack

You're welcome to submit refund requests by following these steps: https://***/article/how-to-request-a-refund. If you have any questions, and to make sure your preferences are set, please reach out to our team directly.

Company responded
Susan V Njd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Pro issues

Updated by user Jul 01, 2022

No additional developments. I cannot tell if the fraud artist (there is quite a record of his dealings) has been deleted from Thumbtack, as their idea of a “resolution” is to get the contractor to say, ‘I never intended to keep her money.’ Thumbtack seems to think the...

Original review Jun 01, 2022
Well, I still dont have my money back from the fraud artist who posed as a floor finishing pro. Thumbtack is fine; I used it a number of times.
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Loss:
$1250

Preferred solution: Full refund

User's recommendation: Pay through Thumbtack, not directly to person you hire, unless they are legit.

1 comment
Thumbtack
Thumbtack Response

Hi Susan, we're really sorry to hear you haven't worked out a resolution with this pro. We weren't able to locate your case based on the information provided here, but we'd like to make sure all of your concerns have been addressed. You're welcome to send us a direct message via social media, and we encourage you to share any questions or additional information with the specialist assigned to your case.

Company responded
Anonymous
map-marker Charlotte, North Carolina

They gouge prices for pros

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Had a job for 189 they are charging me 88 foe getting the lead the job will cost me money! They truly dont care about the proa if u dont prepay they freeze your account so you can't receive any leads they are a ripoff!
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User's recommendation: Run

1 comment
Thumbtack
Thumbtack Response

We're sorry to hear you didn't have a good experience on the platform, or see a return in your investment. We'd like to gather more specific feedback about pricing, so that we can continue to improve, feel free to email us at support@thumbtack.com.

Company responded
Anonymous
map-marker Round Rock, Texas

Account not working

My acount says I was banned from thumbtack before I ever got to use the site. Really confusing and difficult to use.
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1 comment
Thumbtack
Thumbtack Response

We're sorry to hear that. Please contact us by texting 415-299-6398 Monday through Friday 6am to 6pm, MST. You can also send us an email at support@thumbtack.com.

Jerriann G

Unauthorized charges

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Unauthorized charges after account was deactivated and canceled. Impossible to reach a human to resolve.
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Cons:
  • Lost a lot of money
  • False quote
  • Rip you off shut them down

Preferred solution: Full refund

1 comment
Thumbtack

We're sorry to see you go. If you still have outstanding concerns that we can resolve, please email us at support@thumbtack.com.

Joseph G Nmk
map-marker Tinley Park, Illinois

Not happy

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I have called u guys and no one has answered me and I told u guys not to take out money for your answering service because Sam pushed me and I still are doing it need phone call from u asap 331-302-****
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Preferred solution: Phone call

1 comment
Thumbtack

Hi Joseph, unfortunately we're unable to see the full number you've shared. Please email us at support@thumbtack.com or send us a DM via social media and we're happy to help however we can.

Company responded
Anonymous
map-marker Akron, Ohio

Complaint Regarding Service Hired via Thumbtack

Good Morning, I hired Thrills on Wheels Entertainment via Thumbtack to provide a party bus rental for my wedding. No services were rendered. As a result of gross negligence, the company failed to present at the contractual address at the stated contractual time despite email, text, and telephone verification. I would like to report this company as being unprofessional and unreliable. I would be happy to provide further information.
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1 comment
Thumbtack
Thumbtack Response

We definitely want to gather more information and help you with this. Please provide more details and your contact information here: https://***/report-a-concern. Our Trust and Safety Team will reach out to you directly.

Nattaya S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Hard to get a hold of

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Thumbtack - Hard to get a hold of
Original review Nov 02, 2021

Im a pro. And I have been trying to get a hold of someone ALL DAY regarding a preload charge that I didnt authorize.

The system keeps asking me to either follow a refund process (which did not apply to this type of credit) or write an email to them. Which I did but I still havent heard back from anyone.

Writing this review is my last resort. So frustrating!

View full review
Loss:
$150
Pros:
  • Convenient way of finding customers
Cons:
  • Hard to get help from a live customer service
  • Too many payments

Preferred solution: Full refund

4 comments
Thumbtack

Thank you for sharing an update, and for working with our team through these concerns. With in-product purchases, pros are notified that these prepaid packages are non-refundable and asked to confirm before moving forward. We hope you'll utilize that balance for new leads, we're happy to help with your profile to ensure you're set up for success and that you'll win jobs.

Guest

I got a hold of someone (via Instagram) but my problem still has not been solved. They’re trying to throw their refund policy in my face.

Mind you, on a preloaded amount that I didn’t authorize for!

There goes my $150 plus an overage fee from the bank too (as they ended up taking the money out of the acct that I didn’t have any funds in). I guess this is how Thumbtack makes their money, from their vulnerable customers.

Thumbtack

Hi Nattaya, we're sorry to hear that our team has been difficult to get in touch with. While you would follow the normal refund submission process for this charge, we'd be happy to provide personalized support and look further into it for you. For the quickest support, please reach out to our team through any social media channel (Facebook, Instagram, Twitter, etc.) and we'll follow up with you.

Guest
reply icon Replying to comment of Thumbtack

Thank you for getting back to me and for that advice.

View more comments (3)
Stephen D Rny

Refunds

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I have been trying to get ahold of somebody from customer service for over a week their text messaging service does not work now they are just stealing my modealing my money I keep getting fraudulent jobs we are no one answers the phone and they refuse to give me a refund for these fraudulent jobs and leads
View full review
Loss:
$800

Preferred solution: Full refund

1 comment
Thumbtack

We apologize you haven't received the support you're looking for. To quickly get in touch with us, please email us at support@thumbtack.com or send us a direct message via social media.

Anonymous
map-marker Denver, Colorado

Thumbtack is a blood sucking leach.

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I am doing a wedding for a couple who specifically selected me when I had Targeting yurned on.

They told me that they were getting notices from Thumbtack asking them to pick other vendors "in case things don't work out."

Their "Oppotunity" tab is just that, an opprtunity to screw us over.

How the *** do they come up with the prices?! No 2 are the same.

They even offer a 15% discount. How generous!!! There are already 4 or more vendors that already got screwed!

The only reason I have not deleted my account is because I have most of my reviews on their page.

I DO NOT use them for my bookings and neither should you.

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User's recommendation: STAY AWAY FROM THESE LEACHES!!!!!!!

1 comment
Thumbtack

We're sorry to hear your feedback and how you feel about your experience. Lead pricing varies depending on job size, location, type of work, etc.

and you can learn more about lead pricing here: https://***/article/pay-for-leads.

It's important to us that customers find the right fit for their project, while it's also important to us that we provide the tools for pros to be successful on the platform. If there's anything we can do to turn around your experience, please send us a direct message via social media.

Anonymous
map-marker Owensboro, Kentucky

Thumbtack needs to be stopped

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Thumbtack never sent any good leads, just a few bogus ones and a few opportunities that are not even in my field. Takes weeks to speak with a manager when I finally did they were rude and gives the run around. This company will keep your money without a second thought. No leads, so money just sitting in Thumbtack account, and they have not provided any leads for me- this is illegal!!!
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User's recommendation: Beware of Thumbtack

1 comment
Thumbtack

We're sorry to hear this, that's definitely not the experience we want pros to have. It's important to build a winning profile and improve your rank in search results to consistently receive more leads. If you change your mind about moving forward, we recommend reviewing this article from our Help Center: https://***/article/improve-my-profile.

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