Thumbtack
Reviews and Complaints
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Verified ReviewerI need to speak to an agent ASAP.
Preferred solution: Full refund
User's recommendation: Never
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dallas, TexasNot being satisfied with thumbtack ofter a year marketing wil
I have been using thumbtack for my company almost little over a year at the beginning They wear calling me every day once they got me on board and they made my pro account this seems to be working okay so after I work very hard for a year little over a year I got 405 five star reviews from my customers now thumbtack Charging me 50% a lead like if I am making 100$ they are charging me 50$ which is hilarious as soon as I dont pay them theyre blocking all my reviews all my business account not so now they are using my five star review ratings against me so if I dont pay them they will block all those reviews my pro will not appear on serch list This is my story if youre someone starting a new business please stay away from thumbtack any other lead generation companies just do it through your own website dont be me Working very hard at the end of the day somebody else is benefiting from it and one more thing even you dont get hired for job thumbtack stile
Charge you no matter what there customers Service sucks every time you call them u ask them for support and tried to talk them they say yeah oh yeah I will make a note thats their answer theyre not legend theyre not working with you then please stop musing or dont even start using thumbtack it will be waste of time for you it is too late for me slowly trying to get out of it but please dont be me Im just sharing this With you for starting new Business this will be the biggest mistake you make for using this lead generation companies like thumbtack
- Price
- Site is a joke
- Opened leads that never responded were still money lost
Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Myers, FloridaCharged for services not used
User's recommendation: Never use you again
Unfair charging
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkPro issues
No additional developments. I cannot tell if the fraud artist (there is quite a record of his dealings) has been deleted from Thumbtack, as their idea of a “resolution” is to get the contractor to say, ‘I never intended to keep her money.’ Thumbtack seems to think the...
Preferred solution: Full refund
User's recommendation: Pay through Thumbtack, not directly to person you hire, unless they are legit.
They gouge prices for pros
User's recommendation: Run
Account not working
Unauthorized charges
- Lost a lot of money
- False quote
- Rip you off shut them down
Preferred solution: Full refund
Not happy
Preferred solution: Phone call
Complaint Regarding Service Hired via Thumbtack
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHard to get a hold of
Im a pro. And I have been trying to get a hold of someone ALL DAY regarding a preload charge that I didnt authorize.
The system keeps asking me to either follow a refund process (which did not apply to this type of credit) or write an email to them. Which I did but I still havent heard back from anyone.
Writing this review is my last resort. So frustrating!
- Convenient way of finding customers
- Hard to get help from a live customer service
- Too many payments
Preferred solution: Full refund
Refunds
Preferred solution: Full refund
Thumbtack is a blood sucking leach.
I am doing a wedding for a couple who specifically selected me when I had Targeting yurned on.
They told me that they were getting notices from Thumbtack asking them to pick other vendors "in case things don't work out."
Their "Oppotunity" tab is just that, an opprtunity to screw us over.
How the *** do they come up with the prices?! No 2 are the same.
They even offer a 15% discount. How generous!!! There are already 4 or more vendors that already got screwed!
The only reason I have not deleted my account is because I have most of my reviews on their page.
I DO NOT use them for my bookings and neither should you.
User's recommendation: STAY AWAY FROM THESE LEACHES!!!!!!!
Thumbtack needs to be stopped
User's recommendation: Beware of Thumbtack
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Hi Javier, the website masks any personal information (number, email) for privacy reasons. Please submit refund requests here: https://***/article/how-to-request-a-refund, we'll follow up via email.