Forewarn customers

This is the worst site most in my area don't bother even responding to requests for services some give u a quote without ever bothering to come. One guy showed up started the work then I didn't see him for weeks finally cane back after I called him several times told him to just finish and leave I was fortunate he came and did minimal to finish glad he's gone never use thumbtack it's a terrible app the people are losers that's why they're not on home advisor and why they're always broke .

User's recommendation: Stay away from this site.

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ID
#2426504 Review #2426504 is a subjective opinion of poster.
Location
Yucca Valley, California

Update

Id like to update my account and pay my bill. Im closed out of my account until I pay my bill. Can I please get a live representative to call my phone number. Thanks.
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ID
#2424757 Review #2424757 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Billing questions

Getting charged for a response and five get hired! There has to be a better way! Its not fair to the professional! Trying to talk to a CSR is ridiculous! I hate automation!
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ID
#2423705 Review #2423705 is a subjective opinion of poster.
Location
Little Rock, Arkansas

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Verified Reviewer
New Reviewer

Repair unfinished

The "professional" and I have reached a point where we feel it best to walk away. There was some miscommunication and we each feel the blame for the breakdown lies with the other party. Jose it seems has tried to back-pedal to save face in regard to what was done, promised, and left undone. Not to mention the shoddy, half-hearted job done by his employee. He has even gone so far as to lob allegations I called him a liar. I did not. I did tell Jose that I felt we had a communications issue and that if we could get beyond that I would be happy to give him more projects I needed assistance with. For whatever reason, we could not reach a happy medium. In no way did I want my dispute with Jose to become this large issue. He is a genuinely nice gentleman. It just seems for reasons I cannot identify, there was a disconnect and we could not get beyond it

User's recommendation: Be sure expectations are clear from both parties.

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ID
#2416438 Review #2416438 is a subjective opinion of poster.
Location
Birmingham, Alabama

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New Reviewer

Bad lead

I got charged $8.50 because a customer responded to a quote, just to message me that she hired someone else. Called Thumbtack, and got an automated system that would only direct me to texting. I texted my request for a refund, and they emailed me next day declining the refund. They have done this to me in the past numerous times. I think they are generating fake leads, then responding with comments saying they hired someone else, so they can charge the contractors.

User's recommendation: Dont use Thumbtack as a contractor.

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ID
#2414610 Review #2414610 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Bring leads
Cons
  • Opened leads that never responded were still money lost
  • Non specific quotes
Loss
$9
Preferred solution
Full refund
New Reviewer

Billing questions

Charges for services I didn't do .call me 806535****, so I can go over these charges you All charge .I no longer have these SERVICE in more .poor customer service.
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ID
#2412597 Review #2412597 is a subjective opinion of poster.
Location
Lubbock, Texas

Deactivated account

They didn't want to give me information I don't want to be rude, but it was not good customer service
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ID
#2407085 Review #2407085 is a subjective opinion of poster.
Location
Windermere, Florida

Charges incorrectly

The direct lead scam, take money directly from account and you look at the job, they have 3 pros already contacted and responded. Thumbtack makes 3 times the money, 1 guy gets the job.
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ID
#2406271 Review #2406271 is a subjective opinion of poster.
Location
Evanston, Illinois

Refunds

I am very disappointed with thumbtack. They charge me for leads that I dont ever get! I would not recommend thumbtack! To say this further they send me leads from areas that I dont want! They are too far away!

User's recommendation: I am very disappointed with thumbtack. They charge me for leads that I don’t ever get!

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ID
#2400646 Review #2400646 is a subjective opinion of poster.
Location
Titusville, Florida

I have no account with Thumbtack

I have no account but the emails just keep coming. No way to unscribe unless you can log in, BUT YOU CAME if you don't have an account. OH phone don't even try calling that number. NO ONE answers ever its a recorded loop. How offing dumb is that

User's recommendation: stay off that page!

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ID
#2397114 Review #2397114 is a subjective opinion of poster.
Cons
  • No live phone support
Preferred solution
Leave me alone NO MORE EMAILS
New Reviewer

Refund

You guys are giving drywall jobs. You charge me $31.50 I do not do drywall jobs. I would like a refund I'm not paying for that job. I did not make contact with the customer. Please refund me a credit Or a credit back to my account today if possible thank you I would like to speak to someone in person. Think
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ID
#2394208 Review #2394208 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I set my limit per $150 week and I keep getting charge for leads also the areas that I set is not one that I set

I set my limit per $150 per week and I keep getting charge,also the areas where I supposed getting leads is not the one that I set on sistemas
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ID
#2393269 Review #2393269 is a subjective opinion of poster.
Loss
$250
Preferred solution
Let the company propose a solution

Me desactivaron mi cuenta

Hola e tenido un pequeño incidente por error desactivé mi cuenta, pero espero puedan ayudarme en la más breve posible
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ID
#2393042 Review #2393042 is a subjective opinion of poster.
Location
Silver Spring, Maryland
New Reviewer

They canceled my account with no reason

They canceled my account because they said it was linked to a past employee which has nothing to do with my company, You cant even get a hold of anybody to talk about it the situation

User's recommendation: Never get involved with thumbtack.

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ID
#2378942 Review #2378942 is a subjective opinion of poster.
Service
Thumbtack Customer Care
Cons
  • Not professional company
  • Fake resolution via support staff
  • Losing money
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Sorting out Double accounts

They responded on email quickly!

User's recommendation: Go for it!

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ID
#2375941 Review #2375941 is a subjective opinion of poster.
Location
Cartersville, Georgia
Loss
$5
Preferred solution
Let the company propose a solution