Kipp A
map-marker Oakboro, North Carolina

Received 100 + emails a day and I’m not even signed up with them as a pro

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Thumbtack - Received 100 + emails a day and I’m not even signed up with them as a pro
I looked into thumbtack and gave them my email and I have not stopped getting them, over 100 per day and Im not even signed with them. No one from thumbtack ever reached out to me by phone to ask if I would like to know more information. The emails I get are if I worked with them but I have never sign on to become a pro for thembut Im inundated with hundreds of emails daily.
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User's recommendation: I have no information

Anonymous

Class-Action Lawsuit.

For all you Pros out there who have been taken for a ride. I am filing a class-action lawsuit today with my attorney.

Whoever would like to join me please email me at copythatco@***.com. Let's sue the pants off of this scamming organization and try to save our small businesses everybody!!!! I have been working as an office equipment pro for almost 3 months now. At first business was incredible.

The money was rolling in and I moved into a larger office thinking this is my shot to the top. Not! Now I get service calls that are a hundred miles away or more. I am being played.

I also had to load a disposable card to keep them from billing me at will with no explanation. Now I have to sell off most of my copy machines and printers just to pay my business lease.

I have been a copier engineer for 27 years and have never been treated and scammed out of my money like this ever!! The time has come to take Thumbtack down people!!

View full review
362 comments
Michael M Rya

How to contact you for the class action, There is an email, but they have hid it.. All I can read is COPYTHATCO@***.COM.

This site left out some letters ,.. please reply with proper contact info for class action Thank you Michael M

Guest

Their biggest scam is having you set "Targetting Preferences" and Pre-loading your account, so they automatically charge you if someone's request matches your services. I turned it off. Their other rip-off is their "Opportunity" tab.

Michael M Rya

How do we contact you ?

Dashun Avl

Not feeling like these leads are legit, after canceling our card on file and hiding my business from the app, we were still charged. These may be leads may be fraudulent and there must be a better way to secure the leads!

Mykell Pym

please include me in this Class Action lawsuit. ThumbTack is doing nothing but ripping off Pros!!!

Timothy Zif

Is this still happening?

Guest
reply icon Replying to comment of Timothy Zif

It does not appear to be, unfortunately. I started an alternative called Rhiz in response to this along with Yelp's issues (watch The Billion Dollar Bully if you haven't yet).

No fake leads, no review issues. It's about consumer-facing networking to get word of mouth online.

Sign up free at rhizmarket dot com and feel free to email me with questions. -former landscaper, Stuart

Andrew M Jzc

I agree

Guest

Ive been with thumbtack going on 6year now they need a backround check they took me off Thumbtack intill the back round gets done its been going on *** month they ober charged me on two leads what can i do they took alot of money from me on robot leads

Guest

What’s the email address?

View more comments (361)
Michael M Rya

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Verified Reviewer

Burn your money Instead of giving it to thumbtack

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Burn your money Instead of giving it to thumbtack

I am a small business looking for some lead generation companies,. To increase our workload..

Now,. I must honestly say I don't really remember calling this place , but after they had my phone number,(which they may have gotten off the Internet).. MY PHONE WOULD NOT STOP RINGING. I was called so much, I finally answered to see what they had to offer,.

And it sounded ok, but I was not ready to sign with them , fast forward, I finally got tired of seeing their number ringing my phone. So I signed up with them, and they explained that I would be paying for leads as customers called for my services... The first job they send me, was for a service that we do not offer, but I was charged anyway,..I picked up the phone and TRIED to get in touch with my representative that said she, Amy Williams will be like my success coach at thumbtack. Well, she never answered a call, or text from me ever again,..

as I write this, I am still waiting for her to get back to me. I got a sporadic text on presidents day, from Amy telling me that she was busy in a meeting on friday, and usually works 10+hours a day at thumbtack, and if I need her help I can text her. So, I texted her 3 more times, with no reply from Amy. Later that day I got a text from someone on Amy's text,,saying that they are not Amy,but they were telling me that today is presidents day, and it is not legal for her to be calling me on a federal holiday.?!?!..

I knew that she has no clue what she is talking about. So I see that this was a scam. Iv gotten a few more "leads" in through their app, but this was for people shopping for prices for my service.. when I signed up, they said I will be the only service provider to get these leads(at a price ).

But they sell the same lead to 6 other people at the same price,.. so, instead of making $50 for a service lead,.. they make over $300 for the same lead that wont net the contractor $500,.. total scam.

What pissed me off the most is when I called, and, called, and called about the first charge, for services I did not offer,.. they said to call for a refund, but when you call for that refund, they end up telling me , the program you signed up for IS NON REFUNDABLE!!, they tell you in their pitch, that if there is a issue, you can call and get a refund on a specific charge you may have gotten in your acct. .. ive added a screenshot of an email from amy stating that if i need any help within the first 2 weeks,.

To teach out... Lol..

it's almost 2 weeks and I'm sure she is still at her meeting from the Friday BEFORE presidents day.. (btw, I'm still waiting)

View full review
Loss:
$200
Cons:
  • Charging me for leads for services i do not offer
  • No customer support
  • No customer service just text that dont resolve anything

Preferred solution: Full refund

User's recommendation: Do not sign with THESE people, GIVE YOUR HARD EARNED MONEY TO CHARITY FIRST.

Kristina A Ewc

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Verified Buyer
|

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Verified Reviewer

Absolutely a scam for pros

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Thumbtack - Absolutely a scam for pros
Thumbtack - Absolutely a scam for pros - Image 2

They let unlicensed people without liability insurance on their site. We have lost over 1000 to use their site.

They will not refund and deny its even when customers just stop responding. They allow false information as reviews and will not remove them, despite contacting them and telling them. We had a crazy lady named Maris leave a review lying about how many kids I had and a mental illness of ADHD which I have never been diagnosed because she was mad we walked out on the job after her calling us names and being insane. We run a cleaning company and not one mention on cleaning was talked about just other things that were not even true.

She wanted us to cook for her be a caretaker which is not our services and despite knowing this she still went nuts. We have used Thumbtack for over a few months and only received 3 leads that were real.

I believe Thumbtack makes up accounts to make pros pay and denies refunds. Below is a list of bogus charges with customers that never responded and are either fake or looking for a quote and will absolutely ghost you.

View full review
Loss:
$1500
Cons:
  • Theft
  • False leads
  • False quote

Preferred solution: Full refund

User's recommendation: Do not use

Becca L Ypt

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Verified Reviewer

NO CUSTOMER SERVICE REPRESENTATIVES

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I'm a pro and I was charged about $200 for an instant booking for a lead. Upon speaking with the lead, it's not a service we offer with our company.

I submitted a refund request for the lead and Thumbtack denied it. I have tried for several days to get in touch with a customer service representative and I'm pretty sure they don't have anyone work that department. I have sent an email to support@***.com and all it does is come back with an automatic reply that you can't respond to telling you to look online for articles. I look through those articles, and found a number to send a text.

You text the number, and it sends automated messages and tells you that it will find an agent for you and then it never does. I've done it several times and everytime they don't actually send you to an agent. Then on the website, it says you can chat with someone on there, and you click it and that button doesn't work lol. I have googled trying to find a customer service number.

You call any number associated with Thumbtack, and then you reach an automated system telling you to type in your phone number and then they will text you. They send you an automated text, and you respond to it and you get the same prompts as you did when you texted them before. They will again send you a text that they will have an agent get back with you and they don't. I've submitted allr equests during their business hours of Mon-Fri 8am-5pm Mountain Standard Time and no one gets back with you.

It seems they have these prompts to make it seem there's a way for an agent to help, but all it does is keep you busy and then you get frustrated and give up.

So just be prepared if you ever have an issue with your account or billing concerns or any questions, that you wont actually speak with a real person. (See the automated texts below and the email response I kept receiving.)

View full review
Loss:
$232
Pros:
  • We get some good leads from thumbtack
Cons:
  • There is no customer service representatives to speak to

Preferred solution: Full refund

Carsons C

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Verified Reviewer

Theft l

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Thumbtack - Theft l
I open account with this company and I vested a lot of money into it and just a very few days I was charged for leads that were not real I was instantly booked for $50 for something that wasn't even a real book where customer was not interested I've literally gotten one job out of the whole thing and the rest of it they literally have taken my money I've asked him refunds they refunded as a credit which doesn't help my credit card because they keep charging my credit card every time they want to send me a fake lead I'm super upset with this
View full review
Loss:
$200

Preferred solution: Full refund

User's recommendation: No recommendation

Anonymous
map-marker San Jose, California

Bad very poor customer specially for contractors. I am afraid to leave a credit card account open .many times subtract money for fake customers leads who never response messages at least .

Thumbtack - Bad very poor customer specially for contractors. I am afraid to leave a credit card...
Thumbtack - Bad very poor customer specially for contractors. I am afraid to leave a... - Image 2
Thumbtack - Bad very poor customer specially for contractors. I am afraid to leave a... - Image 3
Thumbtack - Bad very poor customer specially for contractors. I am afraid to leave a... - Image 4
Company taken away money automatically from my account for supposedly direct leads . Never happened customers leave just a telephone number but never response and never start any conversation zero . For me direct leads means a direct contact with customer who previously chose a candidate contractor and start a relationship. But any of this happened to me for 5 times at least . As a contractor all is this is considered fraud and the taken money never been reimbursed.
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User's recommendation: Be careful In leaving your card open specially when is automatically paid

Resolved
Jessica D Eyo

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Verified Reviewer

Resolved: False advertising scamming mid leading clients

Thumbtack - False advertising scamming mid leading clients
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Thumbtack - False advertising scamming mid leading clients - Image 5
Updated by user Dec 30, 2023

Code enforcement City commissioners animal Care and control internal revenue service.

Original review Dec 30, 2023
They are sick people They lie scame there clients When a dog comes with medication prescribed from a veterinarian it is not dispensed to the animal it's dispense to the garbage can there's no ventilation for the animals Only accepts cash sell or checks because it's an illegal business income is not reported to the IRS you can also look on Palm Beach county court records and see that they've been fine twice by animal control for no permit you can also contact Palm Beach county code enforcement animal Care and control and City commissioners
View full review
Pros:
  • I would never use or recommend
Cons:
  • All scamming liers all fraudulent

Preferred solution: Stop them from running an illegal business scamming customers false advertising

Fernando T Way

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Verified Reviewer

Beware

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As a professional service provider, I am utterly disgusted with my experience on Thumbtack. Let me be unequivocally clear: Thumbtack's business model is nothing short of predatory.

They lure you in with promises of connecting you with potential clients, only to slap you with exorbitant charges for leads that are often irrelevant or unfiltered junk.

First and foremost, Thumbtack's pricing structure is an absolute scam. They charge professionals for leads, regardless of whether those leads are legitimate or not. It's like paying for a fancy dinner only to find out it's a moldy sandwich. What's worse is that these charges add up quickly, draining your hard-earned money with little to no return on investment.

But it's not just the predatory charges that make Thumbtack a nightmare to deal with.

The quality of leads they provide is abysmal. More often than not, I've found myself wasting precious time and resources on leads that go absolutely nowhere. It's as if Thumbtack doesn't bother to vet the leads at all, leaving professionals to sift through a mountain of garbage in search of a single diamond.

What's even more infuriating is Thumbtack's utter unwillingness to help professionals get what they pay for. When you try to reach out for support or request a refund for bogus leads, you're met with silence or a runaround.

It's like talking to a brick wall frustrating and utterly pointless.

I refuse to be a part of Thumbtack's unethical practices any longer. I urge fellow professionals to steer clear of this cesspool of a platform and explore other avenues for generating leads. Google Ads, Angie's List, or any other reputable platform would be a better investment of your time and money.

In conclusion, Thumbtack is a disgrace to the professional services industry.

They prey on hardworking professionals, offering false promises and delivering nothing but disappointment. Save yourself the headache and avoid Thumbtack like the plague

View full review
Loss:
$300
Pros:
  • Was good for promoting my busines
Cons:
  • Refund policy is unethical

Preferred solution: Full refund

User's recommendation: Google Ads

Michael M Rya

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Verified Reviewer

Thieves thieves thieves

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I was convinced if I signed up,. I would have leads come directly geared towards my services,...

Ok,..for each "lead" I get, I'm charged about $20,.. long story short,.. I'm getting leads from ghost people,., and I'm charged,.. with no possible way of refund.

(Even though on their site, there is a box that says "customer stopped replying".. THERE SHOULD BE A BOX THAT SAYS "CUSTOMER DONT EXIST, THEY WILL NEVER REPLY". .And I am still being charged for the bogus leads... I complained in the very beginning to speak to one of their success managers who they say will be directly with me for about the first 30 or 60 days or so...

Well,.. I've reached out on my 2nd or 3rd day of signing up, and have called multiple times for someone to get back to me ,.. but I guess that is not going to happen.. because I've waited a month,.

And have not had ANYONE from customer service get back to me after I called many times,.. they have even went as far as telling me they would get back to me over the weekend,. Lol.. we all know these companies don't do weekends!!..

if you would like to get leads, please go after GOOGLE ADS, AT LEAST YOU PÀY ABOUT $2.50/CLICK,..!

NOT $20 FOR A LEAD THAT WAS GIVEN TO EVERYONE ELSE,.. WHICH LOWERS YOUR CHANCE SIGNIFICANTLY IN GETTING A JOB

View full review
Loss:
$100
Pros:
  • You might get a job from them
Cons:
  • No customer service
  • Everything is done with text
  • No customer service lots of junk low quality leads

Preferred solution: A refund for all the fake leads that don't reply , these leads should be vetted before charging the pros full price

User's recommendation: BURN YOUR MONEY ELSEWHERE, GIVE IT TO THE POOR

1 comment
KarinJoyce M

I want to Return my bading sweet.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Columbus, Ohio

Refund/pricing

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Thumbtack - Refund/pricing
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Refunds/clients. I feel like I've been ripped off and scammed for my money. Im not happy with the services anymore. And feel like I should give it up. All at once
View full review
Lana Y Bie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain

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Thumbtack - Complain
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Thumbtack - Complain - Image 3
I hired plumber from your listing, they did the job, did not give me a receipt, told me that I have one year warranty, any time I can call them, I called them, he said he will come today, when I asked what time are you coming, he said he's very busy today, when I asked when can you come, they don't pick up the phone.
View full review
Loss:
$3000

Preferred solution: I need him to come to fix the problem

User's recommendation: Do not hire from your company, only by recommendation

Gerhardt Qgd

Unfinished work!!!!

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Thumbtack - Unfinished work!!!!

I hired Justin to work on a small area of cabinets and shoe cabinets. He didn't keep his word, he came whenever he wanted and for however long he wanted, constantly explaining that he had small children.

I had to go away for a few weeks while Justin had to finish everything during those days. So I made him the other half of the payment from afar. When I returned home, I noticed that the shoe cabinets were not finished at all inside, there were no back walls and in the middle as well, and the shoes fell onto the floor when the cabinet was closed. The work was done very carelessly, even though Justin assured me that everything would be perfect.

I sent him texts and phone calls, but he didn't respond. I would never recommend him to anyone!!!

View full review
Cons:
  • Zero contact with company

Preferred solution: FINISH HIS JOB!!

User's recommendation: NEVER HIRE THIS GUY!!!!!!!!!!!!

1 comment
Gerhardt Qgd

a disreputable guy and a botched job!

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David K Axt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Clarification on services being offered

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They charge two people for a job that only one person gets in some instances in other instances they have God knows who could be them sending fake *** jobs that don't even answer the call you get charged even when you say it don't match you're preference that it was well more in depth you get charged it was good when I started last September but they bill me for *** and I have no contact with anyone one week 150$ in dead money they will not re emburse
View full review
Loss:
$250
Pros:
  • When they actually send you real jobs
Cons:
  • Are the con this company

Preferred solution: Full refund

User's recommendation: They will get you're money one way or another and the time u spend trying to o actually get a job is horrible

Joseph S Mig

Poor customer service

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I have been a Thumbtack Pro for years, speaking hundreds and sometime thousands of dollars per month!

I recently submitted a request for a refund because the customer CANCELLED the job after I was charged a lead fee.

I was denied a refund through an automated email. When I called and spoke to a rep, she explained that the Thumbtack policy was that even if I job is canceled, they dont refund the lead fee.

This is not how it has been in the past!

When I asked to be connected to a supervisor, I was told, they would put in a request for a return phone call and I would be contacted by a supervisor in 24 to 48 hours. I was told this on previous occasions and I never received a return call.

This is an issue for the Better Business Bureau or a Class Action Lawsuit for all of us small business owners who are being screwed by Thumbtack.

I encourage others (like I will do) to move from Thumbtack to Fash.com.

Not only are the leads less expensive, the customer service is much better and they actually seem to care about their customers, not just about making as much money as possible (at their customers expense).

Rev. Joseph Schmidt

View full review
Loss:
$320
Pros:
  • Good exposure
Cons:
  • Poor customer service and excuses

Preferred solution: Full refund

User's recommendation: Leave Thumbtack and go to Fash.com

Sandra L Mvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pro services are non-existant

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I used to have dozens and dozens of 5-star reviews and they have all disappeared when I paused my account and re-instated it. I've been trying to connect with customer service but all I get is the automated texting that never understands what I'm saying then loops me into restarting my question. Nothing has gotten resolved and no human being is every around to answer my question. I need my reviews back! I can't operate as a Pro without all my reviews.
View full review
Cons:
  • No customer service help

Preferred solution: a human being to answer my call

User's recommendation: If you need customer service help, good luck!

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