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Thumbtack 1, little people 0

I don't usually go out of my way to post a review but this is necessary. I signed up for thumbtack a few months ago offering a service and started receiving quote requests from all kinds of people. It turns out, as other reviews will explain, the majority of requests are generated by thumbtack and are not actually real people interested in services. When interests search for a service, they don't get to browse and select who they want to work with. They can't even see your profile until you send a quote. This is not helpful for those of us who have legitimate businesses and can easily outweigh any competitors. The idea of the thumbtack is great, but the reality of how it works is really a shame. This is my advice to you: Want to waste some time and money? Use thumbtack.
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1 comment
Valma
#891754

I agree 100% all the money they charge can go to our own marketing.

Review
#531386 Review #531386 is a subjective opinion of poster.

Thumb Tack - Requesters Dont Exist ain WHITE PAGE SEARCH | Thumbtack review from Yucca Valley, California

I have setup a Thumb Tack account two weeks ago... My settings are for 50 mile range, my company provides a wide array of end user and corporate technology and communications services. Firstly... I have never traditionally had women be the predominant individual within a household which requests computer or networking services! "it's generally a man which I receive service requests from". The number of residential requests even considering the 50 mile range seems disproportionately high, so high in fact that I immediately became highly suspicious of the scam which was potentially being run. So, prior to purchasing "any" credits from Thumb Tack, I utilized the whitepages search for every request which came in. I logged into whitepages search and accessed the city and ran a name search: virtually every name in every quote for differing cities came back with "ZERO HITS" on the search results. I know that this works as I use it anyhow for all of my website support requests, and the accuracy runs in the high 90% range, when I call people I have better faith that they are wo they declare to be online. THUMB TACK IS A SCAM! Google AdWords is highly effective and allows very granular cost and region controls, also it is worth it to setup a paid account at Merchant Circle, this site has brought many clients my way and it is not on any fee basis other than your monthly account subscription that you choose to utilize.
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3 comments
Anonymous
#1243439

Yeah, that service is highly suspect. I got a ton of requests at first, they were usually from the 'burbs and had foreign names.

And mostly men, where in my business, most of the inquiries come from women. There are occasional real customers on Thumbtack; I finally got one, and made back the credits I purchased. After that, I didn't buy any more credits. Once I quit purchasing credits, my so-called leads dwindled to almost nothing.

So I just cancelled my account.

I can't believe this business hasn't been busted. So many complaints.

Anonymous
#878239

I have paid about 9 months constantly to this website, and have not even ONCE got a client. I dont recommended, I have probably spend about $600+n in credits.

Anonymous
#867392

Thanks for your introspection.

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Review
#531159 Review #531159 is a subjective opinion of poster.

Hair by kat-Unprofessionally unreliable | Thumbtack review from Baldwin, New York

4.0
Details
Set up appointment for wedding hair trial. I get to shop in Baldwin which has a "salon for sale or rent" sign on it. Place is closed. Katrina arrives & tells me she has no key & the woman w/ the key was there but left!so she goes to the beauty supply store next door & comes back 20 minutes later to say they don't have a key & the other woman had an emergency! She had also set me up w/ a makeup artist she works on weddings with who was not home when I arrived earlier yesterday morning @ her home!she forgot & was in queens! Then they rescheduled for today @ my home @ 12. I get a text from kat after 12 that the other girl has a flat tire & will come @1. After 1 she texts me she has to reschedule! So I ask just kat to do my hair!she doesn't drive!!! How do u run a business like this?
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1 comment
Anonymous
#936293

Lmfao *** smh

Review
#531108 Review #531108 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let others beware!

Scamtasstic | Thumbtack review

I concur with others on here. It was my experience that the amount of leads generated by thumbtack were highly unrealistic. It's a shame because they are taking money right out of the pockets of people who are trying to make a business fly. Like most people on here I paid for multiple "bids" to jobs, which I feel were competitive. I also spent a lot of time building up my profile only to delete it within a month or so. I remain dubious about whether or not the "leads" are real paying jobs on the other end. Why wouldn't I get some sort of response from people asking to lower my price or what not. Totally suspect. There really should be some sort of governmental office that polices this kind of exploitation.
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2 comments
Anonymous
#866584

I recently signed up with Thumbtack but didn't realize I had to pay to submit a quote until my first potential lead, an oversight on my part perhaps but I thought I read everything well. I've been receiving odd leads and I've been feeling uneasy about Thumbtack and have been considering leaving.

Thought, "go with the gut". After visiting here, I'm leaving Thumbtack.

Thanks for sharing your experiences; entrepeneurs help one another succeed.

Anonymous
#866577

I agree, there is no way to ensure the quote request(s) for service is from an actual person requesting a quote, these requests could be automatically generated by Thumbtack to make money. I've also replied and paid up to 4 points to submit my quotes and never hear back from the client....

we aslo use google adwords and submit the same type of quote and land the client 95% of the times...

Thumbtack is clearly a scam to get you to bid on bogus requests..once you pay and submit your quote they take your money and you never hear back from your potential client......beware! Thumbtack requests go into a black hole...

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Review
#530300 Review #530300 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$12
Preferred solution
Find different way to make money. Freelancers should only have to pay that amount if they do indeed get the job.

Thumbtack - Leads Review

I have used thumbtack for about 6 months now. Out of the 25 leads I have bid, I have successfully worked about 10 jobs this season. They are legit and I am very happy with their services. It is good for smaller companies that yet to have a big referral base. No scam here.
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2 comments
Valma
#891773

and you came to pissed consumer site because????

Anonymous
#868344

This review sounds a lot like a plant. Most of the jobs I work are requested by men.

There has not been one Thumbtack bid request by a man. All women, which we all know can be difficult to locate in a name search.

Also, I would go weeks with no requests, the suddenly I would have 10 in a row.

There are not that many jobs a one given time period in this area.

This would be a FANTASTIC service and business if they would quit sending out fake requests.

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Review
#530171 Review #530171 is a subjective opinion of poster.
Service
Thumbtack Leads

Other Product Review

I am very confident in my trade and have. never utilize a medium such as thumbtack with such results I've had 0 lethis can exist out there in the world and scam people when they're so little time to do so many things it's a shamediscount exist out there in the world and scam people when they're so little time to do so
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Review
#529640 Review #529640 is a subjective opinion of poster.

Waste of Time and Money | Thumbtack review from Tampa, Florida

On thumbtack for 18 months and I submit bids on a weekly basis. I have had ZERO revenue from my time and buying of credits. Customers either do not review the bid or they don't provide enough information that can result in a valid bid. They also DO NOT ASK the questions that you submit so that you in turn propose a more valid bid. If they cared at all about helping the businesses achieve success they would at least try and understand the industries they are representing and if the vendor has 3 questions, then ask all 3 instead of leaving questions out. The answers help formulate the proposals. I am not going to continue with this company!
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Review
#529476 Review #529476 is a subjective opinion of poster.

Do not waste your money with these losers. | Thumbtack review from Fullerton, California

I live in a very small town (really small) I have run my own business here for over twenty years. Between my website, word of mouth, google ad's etc I have done pretty good. After signing up with Thumbtack I began receiving leads left and right. Several of the leads contained strangely spelled first names. Now for the reality check. It is impossible that I would get as many "leads" as I did. There is absolutely no way the demand (in this town and within a 15 mile radius) could be that high. The thumbtack leads outweigh the above mentioned methods (google ads etc) astronomically. I am convinced they are creating false leads, in fact I know they are. I have read review after review about this same thing. I know there are people on here (and other places) that support them. That is all well and good, but it still does not explain the suspicious activities I have experienced. It is only a matter of time until several things happen. #1 They get sued. #2 The bad press/reviews continue and it comes down on them like an avalanche. #3 An ex/disgruntled employee blows the whistle on them. #4 People do their homework and stop doing business with them. #5 There is a federal investigation and they are investigated for internet fraud. Take my advice and do the research, stand up for yourself !!! Shame on you Thumbtack, the days are numbered for you.
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2 comments
Anonymous
#865238

These Lead companies are a scam. I have experienced the same thing with Homeadvisor.com.

Its the same exact story they charge twice for the same lead and the rate go up and up after each lead, and its all legal because they lie to you and than record you saying that you agree to their terms. What I have found that does work and does bring in new business is to be listed as a contractor only.

Do not sign up to receive any leads. If a customers really needs your help then he or she will call and set up an appointment.

Anonymous
#864103

Yes, I have been experiencing suspicious quote requests as well. I emailed Thumbtack and inquired if a system was in place to monitor the "duplicate" quotes by different names etc.

I have received a few legitimate hires but the amount of quotes are suspicious. It seems if I spend a nice amount of money on quotes I get a small refund later.

Something definitely not right.

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Review
#527448 Review #527448 is a subjective opinion of poster.
Service
Thumbtack Leads

Thumbtack.com does not screen or investigate false negative reviews, anyone can leave a review even if it is false!!!!

5.0
Details
Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they simply allow the review to post and if you try to contest it they will not remove it... I should of just stayed with Angie's list I tried several times complaining to thumbtack but no response,I got a bad review by mistake and thumbtack will not remove it, the person even called thumbtack to let them know the review was for some one else and thumbtack refuse to take it out, unbelievable I ended up deleting my profile with them...... What a bad lead company unbelievable!!!
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Review
#527434 Review #527434 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Thumbtack.com never screens or investigate false reviews...

In the service industry many times there is dispute concerning price, delivery and so forth, which is normal...however when there is a dispute (a disagreement) the first thing customers want to do is give a bad (negative review) thumbtack does not research the complaint or give you time to correct the situation before they allow the review to post!! My website site builder allows you to filter and approve reviews... Some reviews are from customers that haven't done business with and yet thumbtack post the review... I currently closed my account with them, I should of just stayed with Angie's list Lgs
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Review
#527428 Review #527428 is a subjective opinion of poster.
Product
Thumbtack Website