Reviews and Complaints
1.6M CLAIMED LOSSES
3.5K TOTAL REVIEWS
680K PAGE VIEWS
9 ISSUES RESOLVED
3 leads with incomplete info and NO response from customers or thumbtack
Signed up for thumbtack and got 3 leads sent to me (from 10 profile Clicks.. actually a good average) None of the leads had any contact info or any real information about the services requested (other than "painting - exterior walls or trim") included with them. The first one I received at like 1 am, so I wrote back at 930 the next morning. The other 2 I contacted (through thier internal message service... and didn't hear back. I CANT GET ANY RESPONSE FROM THUMBTACK SUPPORT AT ALL!!! Here's how their service has played out for me.... 1. Receive 1-2 leads a week for $3-$16 2. Once you pay, you still get no contact info, no measurements, nothing. -but you do get to send a message inside a little box. 3. Your notified when the customer opens the message, at that point you can't get a refund according to their written policy. 4. customer NEVER RESPONDS, company doesn't either 5. Your out the money I wouldn't be pissed if I got to ACTUALLY GIVE A F'N QUOTE, or got to talk to a customer. Feel Like a Sucker!!!!
Charlotte, North Carolina
ThumbTack tricked my niece into providing my personal email account
My niece is in sports. She was REQUIRED to supply a certain number of email accounts as part of some fund-raising program. My sister, not recognizing what was going to happen, gave them mine. OH F*. The SPAM has already begun. I am pissed, pissed, pissed. Thumbtack are pigs. I'm calling her school to complain, too! I would have been HAPPY to make a cash donation to her sports program. They didn't even give me a chance. F* Of course, I've unsubcribed, but undoubtedly, they will sell my email address. F*! F*! F*! F*! F*! F*!
Northeast Harbor, Maine
Thumbtack Personal Trainer
A lead generating service for a fee - no info.
I list with thumbtack.com as a remodeling contractor. No charge to list. They notify me with first name and last initial , town or community, and the type of work to be done. Usually small jobs , sometimes too far away and some I just do not perform. Then to contact that " customer" I agree to pay a fee maybe $8- 20 or more. I post email through them initially , then I expect to get full name , ,phone # , or email so I can have direct communication with the " customer" , fully understand what needs to be done - what materials are needed, etc. Now the " customer " can request to be anonymous, no full name, no address, no nothing. I get stuck for a fee.. Now who is really the customer? It' s me *** it. Thumbtack has a form to submit a bid or even to send invoice -- without even seeing the job ! The company obviously isn't in the construction business - every job is different, every customer has input on the scale, quality, and schedule I wish my job was so simple as point ,click , bill , Pay Pal. Boom I'm done. Its just as well - Service Magic has also made my money disappear - So now its time for me to disappear from their sucker lists . I would prefer one call than 100 " internet customers".
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