Ridley Nvt
map-marker Deer Park, New York

Turqoise and paper Wedding cake

Pink Princess Pastries was hired to make a 3 tier, wicked chocolate, Royal Blue and White cake with white ribbon on Royal blue tier and Royal blue ribbon on white tiers with Royal blue and white roses cascading down. When Kayisha arrived with the cake she informed us that there was a problem with the color she received. Instead of Royal blue the middle tier was turquoise. Why Kayisha did not call us prior I don't know. We had only Royal Bue and white throughout our wedding with some black as well. In all honesty she did not see any issue with the drastic color change. When I asked what happen she said, "The vendor sent/gave her the wrong color". We still do not understand why Kayisha did not call us. If she had I would have told her to just do it all white fondant and use Royal blue ribbon. Kayisha was paid upfront and we feel that is why she was so nonchalant about the situation. She doesn't do refunds either. As we asked for 25% refund. Then a couple of guests pointed out that there was paper in the cake. I thought maybe it was just fondant. But as I cut a piece for a guest to take home I pulled a post-it size piece of what looked like parchment paper out of the cake. I could not believe it!!!! Though the cake tasted good it was not what was requested. We feel that communication was absolutely lacking in regards to coloring. It is just courtesy to notify a client and allow them the option of what they would like should a issue arise. The DJ, photographer and caterer were paid after services were rendered and were amazing. No issues at all. If it were not for my now husband, sister and brother I would have cried the entire time. There were other issues but they were all worked out. Kayisha responded with she would've "taken the cake back and refund" us. The cake was to be the center of attention but for all the wrong reasons. I should've and would've had I known I would have so many complaints due to paper in our cake. I really don't know what else to say. Just, very disappointed at the lack of compassion on her part. Its a once in a lifetime event that was tainted by disregard for clients.
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Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

3 comments
Guest

Thank you Sarah for responding. We are upset that Pink Princess Pastry didn't feel responsible for the lack of professionalism and communication as agreed in signing contract. I greatly appreciate your attention to this matter.

Hoa Kxh

I'm so sorry you had this negative experience on your wedding day with a professional that uses our site. We expect pros to take great care of customers, especially on such an important day.

We want to help make this situation better. I've escalated your information to our Marketplace Integrity team, and they'll be contacting you within the next day or two.

We're always here to help.

- Sarah

Guest
reply icon Replying to comment of Hoa Kxh

Yeah you escalate that complaint to your market place integrity team. Im sure the fact that it was this persons wedding day means zilch to your lousy operation. How about some sort of worthwhile screening process from here on out?

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Anonymous
map-marker Rockwall, Texas

Thumbtack - Leads Review from Rockwall, Texas

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I tried using thumbtack to grow my business. I bought the coins and started submitting quotes with NO return. I submitted over 40 quotes with no return. I got 3 phone numbers from quotes submitted and when i reached out to the potential customers I got a basic voice message abd the mailbox was full. THIS COMPANY AND ITS LEADS ARE BOGUS. DO NOT USE THEM ITS A SCAM!!!!!!!!
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Reason of review:
Not as described/ advertised
3 comments
Hoa Kxh

We're definitely not a scam, but I know how frustrating it can be when customers aren't responding to your quotes. We want every professional on our site to be successful, and we want you to feel like the money you invest is well spent.

There are things that you can do to increase your customer response, and we're here to help you find a strategy that works for you.

Feel free to give us a call at 800-343-1710. I'd be happy to take a look at your account and share with you tips that other professionals have used to be successful on our site!

We hope to hear from you soon.

-Megan

Guest

Weird. I've used thumbtack for PC repair jobs and I've gotten 5 paying gigs from it so far.

Maybe you just had flaky customers? Sure, I've had more misses than hits, but I have had hits. I really don't think they do fake quotes just to make you spend tokens.

In fact, if the customer doesn't read your quote, you actually get a refund automatically. I've received a few of those as well.

Guest
reply icon Replying to comment of Guest-965390

There is proof that TT sends fake jobs out. Go to https://www.facebook.com/thumbtacky?fref=ts for more info.

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Anonymous
map-marker Tampa, Florida

Thumbtack Leads Review

I get around 50% of my business with Thumbtack! I'm a home remodeler, and have gotten several new clients through Thumbtack in the past few months. I did have one bad experience with a suspicious name on a request, it turned out to be a marketing ploy from a web site design company trying to get me to buy their service....
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Reason of review:
Poor customer service
Anonymous
map-marker Monroeville, Pennsylvania

Thumbtack - Leads Review from Monroeville, Pennsylvania

I started using thumbtack over a year ago. When I started, I would successfully gain at least 2 out of 5 interested customers. Even if they would take another offer I would still hear from them personally. In the last few months all I have gotten were viewed quotes without any response or scams. I don't know what happened but the last purchased credits I own will be the end for me. I'm going to make one final call to thumbtack to see if anything has changed because the leads are into a brick wall for all I know.
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Reason of review:
Order processing issue
3 comments
Guest

Be sure to mark their Massages as Spam!

Hoa Kxh

I'm sorry your experience has changed the past few months; I understand how frustrating it can be to not hear back from customers. Professionals that use our site are important to us, and I hope our Support agent was able to take care of you.

Please always feel free to contact us if you have any questions or concerns at 1-800-343-1710.

- Sarah

Guest

Welcome to the light. Finally another one sees the truth

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Anonymous

This site is honestly not good

i am a minister - a retired minister - i came here to help people - not get ripped off but to help get just enough money to get by. i gave my all for weddings and lost a tremendous amount of money trying to get weddings for a few dollars - to find out there is no accountability of thumbtack, people spying i think on me because i give a quote which does cost me but not the consumer and now i am out of money after spending over $100.00 of wasted money. i am not sure what type of company this is run by as i cannot find who owns it. its as bad or worse then craigs list. just want to warn you do not use thumbtack. p.s. the4 client can look at your things online that you pay for but they do not have to pay. You do if you are the professional. that is wrong!!!
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Reason of review:
Poor customer service
1 comment
Hoa Kxh

I'm sorry you've had a bad experience using our site, and we want to help make your experience better. In the six years we've been around, we've been able to gather up information that has helped pros gain new clients.

We'd love to share this information with you.

Also if you're seeing any requests you think may be from competitors, you're welcome to call us at 1-800-343-1710.

Our site is a new way for professionals to advertise their services to customers, and you can learn more about us and our founders in this Forbes article: http://www.forbes.com/sites/ryanmac/2014/08/20/thumbtack-local-services-100-million-belly-dancers/.

We're always here to help.

- Sarah

Anonymous
map-marker Hialeah, Florida

Thumbtack Joke

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I am a Licensed, Insured, Bonded Moving Co. In 97 I was charged with a Felony that was Lowered to a Misdemeanor. Thumbtack allowed me to Signup, Pay nearly 500.00 for Credits to place quotes, and then closed my account due to having a felony that they refuse to authenticate. They then refused to refund the money for credits that i never got to use. Also in addition Licensed contractors do not stand a chance as anyone can open an account, I dont know how many moving jobs i lost to unlicensed movers with a pickup truck STAY AWAY from these Crooks
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Cons:
  • Trust and security patrick
Reason of review:
Crooks

Preferred solution: Close the website and quit theiving off people

2 comments
Guest

Be sure to mark their Massages as Spam!

Hoa Kxh

We never make these decisions lightly, and I can understand your frustration. I think there may have been a misunderstanding or miscommunication about your credits. Please give us a call at 1-800-343-1710, and our Marketplace Integrity team can look into the credit situation further.

- Sarah

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Anonymous
map-marker Fullerton, California

Do not waste your money with these losers.

I live in a very small town (really small) I have run my own business here for over twenty years. Between my website, word of mouth, google ad's etc I have done pretty good. After signing up with Thumbtack I began receiving leads left and right. Several of the leads contained strangely spelled first names. Now for the reality check. It is impossible that I would get as many "leads" as I did. There is absolutely no way the demand (in this town and within a 15 mile radius) could be that high. The thumbtack leads outweigh the above mentioned methods (google ads etc) astronomically. I am convinced they are creating false leads, in fact I know they are. I have read review after review about this same thing. I know there are people on here (and other places) that support them. That is all well and good, but it still does not explain the suspicious activities I have experienced. It is only a matter of time until several things happen. #1 They get sued. #2 The bad press/reviews continue and it comes down on them like an avalanche. #3 An ex/disgruntled employee blows the whistle on them. #4 People do their homework and stop doing business with them. #5 There is a federal investigation and they are investigated for internet fraud. Take my advice and do the research, stand up for yourself !!! Shame on you Thumbtack, the days are numbered for you.
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2 comments
Guest

These Lead companies are a scam. I have experienced the same thing with Homeadvisor.com.

Its the same exact story they charge twice for the same lead and the rate go up and up after each lead, and its all legal because they lie to you and than record you saying that you agree to their terms. What I have found that does work and does bring in new business is to be listed as a contractor only.

Do not sign up to receive any leads. If a customers really needs your help then he or she will call and set up an appointment.

Guest

Yes, I have been experiencing suspicious quote requests as well. I emailed Thumbtack and inquired if a system was in place to monitor the "duplicate" quotes by different names etc.

I have received a few legitimate hires but the amount of quotes are suspicious. It seems if I spend a nice amount of money on quotes I get a small refund later.

Something definitely not right.

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Erabella Xmh
map-marker Ellaville, Georgia

Positive Experience Review

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Quality tree and landscaping is absolutely the best there is around they are led by a great leader and his name is Timothy Peaster and if you need any services contact him on 229-815-****
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Reason of review:
Good customer service
Anonymous
map-marker Elkridge, Maryland

Thumbtack has been good, would change a few things though.

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I have used Thumbtack as a business trying to get potential leads. It has been okay for me, I think they charge too much for quotes though. I pay about $15 to submit a quote, I do keep track of my ROI for everything I do and Thumbtack is in the plus with me so I keep using them. I wish they would not charge as much for the quotes because for what I do the average price line in $600 and believe it or not $15 a quote your money goes fast. The other part that is aggravating is that the potential consumer doesn't take it that serious some times because it cost them nothing to request a quote. I had had people just say they were going to wait until later or they just wanted to get an idea of costs. I don't really blame them though, they should be informed before hand that the businesses are paying for quotes and give them a ballpark idea of what the services might cost. I also realize that their are some bad businesses on there, they are bad businesses period no matter how you find them. The service has always been good when I have spoken with them, they have their phone number listed on the website. Over all I like Thumbtack, I would just change a few things. I think they have a lot of potential to be something really good if they just tweak what they do in some areas. I hope they succeed because the potential is there to provide a great service for both sides.
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Reason of review:
Good quality
1 comment
Hoa Kxh

We’re glad that you have found success for your business. We really appreciate the feedback on our site, and we know how frustrating it can be when you feel like your quotes aren’t taken seriously by prospective customers.

We're always striving to improve, and it's helpful feedback from our professionals, like you, that lets us know where we can increase the success for everyone involved in the quoting process.

If you have any additional feedback, please call us at 1-800-343-1710 and we’d be glad to hear any other suggestions on how we can improve our service.

-Zach

Lorraina Sbr
map-marker Valencia, California

I can't get a response when a job comes up on the site.

I attempted to respond to a request for service and was taken to the "sign op page" for Thumbtack. I responded to all of the questions and the response was "name and password already exists". In short, I was not allowed to enter. My question is Why did Thumbtack change the way jobs were offered and the method of applying to said jobs? Thumbtack used to e-mail opportunities, and the professionals could submit a quote. If the quote was accepted by the requesting party my information was transmitted to them for further contact. The system seemed to work well. Again, why did Thumbtack change?
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Reason of review:
Bad quality
1 comment
Hoa Kxh

I'm sorry you're having trouble responding to requests. Please give us a call at 1-800-343-1710 so we can look into this for you.

- Sarah

Delaila Tev
map-marker Sunny Isles Beach, Florida

Thumbtack - Leads Review from Sunny Isles Beach, Florida

Just so everyone knows, I'm a computer programmer. I understand the vulnerability of many online websites. Thumbtacks business model is built to take advantage of the service provider plain and simple. It's not a "scam" but the way they make money by charging service provider to apply per lead, having intentionally vague lead forms forcing venders to ask more questions s most likely a part of it. Thumbtack is built to take leads from google and turn them into profit right away. It has potential to be great, but the main intention and goal of the website is to make as much money as quickly as possible. The sad part is that the end users and service providers suffer. Back to the part about being a programmer everyone should know that there are plenty of companies out there who are posting jobs on thumbtack only for you to apply and so they steal your contact information. The worst part is that your paying for that. Plain and simple, thumbtack is not a service your recommend to your friends and family, it is simple an extension of google Adwords that allows google to turn a $10/lead into a $20/lead by having multiple service providers bid on a lead they recieved first from Adwords. It's genius but it is far from being the best service in this category.
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1 comment
Guest

Agreed. I signed up two days ago for my business and have gotten several "leads" but the info from the potential client input on their form is too vague to give an accurate quote or makes no sense.

For example, My profile says I will tend bar at events. One client lead asks for supplies for the bar and my bartending service, but says the venue (a hotel) will pay. Normally, at events in hotels, the hotel supplies the staff and all necessary items for a bar. If it's a private venue, then the host would supply the items and just pay the bartender.

So if I want to respond, Thumbtack requires me to BID (without verifying what is expected to be included) and I am to pay $3.33 by credit card to make this response.

Perhaps if it was under a dollar, I would try it, but I cannot justify paying such fees just to see if this is even a job I can work with.

Anonymous
map-marker Charlotte, North Carolina

Thumbtack Quote Review

I've recently submitted four quotes without any response. Many request complicated jobs without plans.
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Reason of review:
Poor customer service
Anonymous
map-marker San Diego, California

Thumbtack Leads Review

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Worst service ever!!!! Bogus leads, I've spent 100.00 and made 20.00 Worst investment in return!!! Do not bother using.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Vancouver, Washington

Service Provider

If you are thinking of joining this service to get leads, don't....they attract the cheapest customers I have ever seen. I am always nice and say thank you for responding. However, sometimes I want to say "go ahead and hire the guy who is going to dump your stuff along side the road." Based on my research we are one of the cheapest providers around and we still get "that it is pricey" Run your own ads, these guys are just cannibalizing the search engines, if we do not pay them to see the add they will soon go out of business and we all can share in the searches. I think lead generation tools are ok but in this case, the class of consumer is so low.
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Reason of review:
Not as described/ advertised
3 comments
Guest

Be sure to mark their Massages as Spam!

Hoa Kxh

I understand that it's frustrating when a customer tells you that your service is pricey. While price is important to customers, many are willing to pay more if they understand the higher value they receive in return.

We'd be happy to take a look over your account and turn your experience around.

We understand that you need to do what's best for your business.

We'll be here to help you if you want to give us another try. Please call us at 1-800-343-1710.

- Sarah

Guest

If you look on Alexa you will see they are drying up and losing business fast. Good riddance

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Anonymous
map-marker Westchester, Illinois

I too think this company is bogus!

I am a retired minster, and unfortunately paid to join this group. Perhaps not getting clients is my fault and partially theirs. I sense most of the referrals are just shopping, and because it is free to shop, and they are curious and ask for quotes about wedding they hope to have. As for me, it is o.k. But before you join make sure you understand their model is to make you paid to put your name out there, and the party on the other side, I am informed does not have to pay. Maybe, IJS the home office is helping out. I do not know that for sure but it is to easy to just make up names and send them out for bid. Again, I am not sure but it is easy to do, too easy.
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Loss:
$33
Reason of review:
Order processing issue

Preferred solution: Is to have all parties pay at leasr something. That way no one is just shopping for a wish. Listen, the concept is good. Also weddings mor than 6 months off ought not to be listed.Forgive any wrong accusations I may have made.

3 comments
Hoa Kxh

I can definitely understand your frustration, and we're always working on ways to improve so that pros are receiving requests from customers that are ready to hire. I agree with you that we want professionals and customers to understand how we work before using our site.

We appreciate you giving us a try, and we want to help you make the most of your time and money.

Please give us a call at 1-800-343-1710 so we can take a look over your account and thoroughly give you the help you deserve to use our site successfully.

- Sarah

Guest

I hired a welder off of Thumbtack and got a great company! Cactus welding. David was polite ,prompt and did a very good job

Guest
reply icon Replying to comment of Guest-984485

Nice try David....Think about it people, this anonymous "reviewer" was so moved by Davids welding job they came to a complaint based website and left a review. Please give me a ^%***&% break man.

Are you kidding ? OK David good luck with your welding company and your self-written reviews.

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