Review from Fullerton, California

There is no algorithm implemented to screen potential job leads, there is actually no screening system whatsoever. I posted a fake job in about 30 seconds with a disposable email address, not even a confirmation email required. The jig is almost up thumbtack geeks, better not rip off the wrong contractor, some of us have bad tempers and may be committed to having a word with you fellas in person.
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3 comments
#862126

If you sit and ask potential clients 58 questions to qualify the leads - do you think they'll finish the process, or leave the site and go find something on the Yellow Pages?

Qualifying the lead is YOUR job... Thumbtack has paid for itself every day that I've been using it.

When it stops, I'll simply move on. The site doesn't scam anyone...

if you don't have a good profile, nor reviews - you can't expect someone to hire you... that's what they're basing your qualifications off of - not your bio, but your reviews, and how many times you've been hired.

#891783
@PissedConsumer862126

Ever think they are scamming people who have a weaker profile and blaming it on that. GROW UP. If there are this many complaints there is something seriously wrong here.

#861640

Of course there is no algorithm, its just a fancy word they use constantly. I did the same exact thing you did.

They will accept any type of inquiry from anyone.

Thumbtack flat out lies to their service providers and customers. The fake request I generated would have not fooled even a 4 year old, but of course it went through.

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ID
#525953 Review #525953 is a subjective opinion of poster.
Location
Fullerton, California
Service
Thumbtack Leads

Thumbtack - Fake Bids Review

They are scam, I talked to a x employee and they make up fake bids.
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ID
#525566 Review #525566 is a subjective opinion of poster.

No Business As Yet

I keep getting alot of leads in my email from Thumbtack for my services that I listed this week. I do not believe the leads are bonifide. I sent the bid in but did not hear back and am doubting if these leads are real. There are no volume of business out there that clients input on a daily basis. If Thumbtack is a real lead source, let them give an introductory free offer to potential customers with the lead information to get the client referral business. I am glad someone is investigating this company... Interiors Of Tampa Tampa, Florida 0000000000000000 0000000000000000
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5 comments
#862128

If you don't think that people google things to find potential 'painters' or 'house cleaners' in certain areas when they're not really serious - you're sorely mistaken. They don't know we have to pay to send quotes to them - so they'll easily send a request they aren't serious about.

I've got two profiles...

one in Maryland, and one in Virginia - my Maryland profile flourishes with DOZENS of requests per day... my Virginia profile has gotten THREE requests in over a week... if Thumbtack sent out fake requests, wouldn't my Virginia profile get more requests? I think so.

Sorry, but you're wrong here - it simply doesn't work, FOR YOU. It works for many of us.

#861484

I've done quite a few jobs off thumbtack here in coulmbus ohio i get a lot of quotes everday u are wrong and can check me out im not from thumbtack im a legit biss. owner Arborist RN Tree Experts

#861862
@PissedConsumer861484

I figured Rnomad was in the unskilled labor business based on his grammar. Anyway Rnomad just because you have gotten "a few" jobs from Thumbtack does not mean much.

It proves basically nothing. Just because it (in some ways) works for you does not make it entirely legit.

#862130
@PissedConsumer861862

Okay, how about this... I get hired at least ten times a week based - and buy a pack of 24 credits once a week...

that's $35... my hiring revenue? $1,000 or more. I've gotten MORE than a few jobs on Thumbtack...

I've been using it for more than three months and have booked solid every week I've been on it.

Just because it DIDN'T work for you... doesn't mean it isn't legit.

#862244
@PissedConsumer862130

Lindsey you are starting to sound like a shill for Thumbtack. I hope you realize that.

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ID
#524782 Review #524782 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Thumbtack Leads
Loss
$12
Preferred solution
Full refund

I've Answered MANY requests but NO business secured.

I get requests, I keep buying credits and making quotes. I know the quotes are competitive because I win bids off all my other sources...I am very much leaning towards THUMBTACK being a fraudulent organization/service. Prove me wrong!!! I actually received one hit from all my quotes and I cannot reach the prospect as they don't I answer their phone....hmmmm, wonder why that is? Are they real? I run a very large media organization as my full-time job, I believe I will turn an investigative journalist loose on the people behind this service. Whatever we learn about them, good or BAD, I will aggressively put out to all social media around the country. People work too hard for their money to be scammed out of it...don't you think?
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1 comment
#866188

Agreed

ID
#524445 Review #524445 is a subjective opinion of poster.
Location
Memphis, Tennessee
Loss
$100
Preferred solution
Deliver product or service ordered

Thumbtack - Client Response Review from Los Angeles, California

What an abysmal service. Not only did I not get any responses after spending money, but someone who I never met, a client, give me a negative review. I never even spoke to that person and yet thumbtack would not take down that review which ended up showing on the Internet. Turns out other providers in my field got a similar negative review from the same client who they never even met or spoke with. Thumbtacks sucks.
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ID
#523895 Review #523895 is a subjective opinion of poster.
Location
Los Angeles, California

Thumbtack you are going down.

WE just saw this on Thumbtacks Facebook page. It wont be long until they are in a world of hurt. One of the main problems is that service pros that have been burned are way too passive. WE are not, WE will do everything in OUR power to expose and exploit the illegal operation they are running. WE know for a fact certain Thumbtack employees frequent this page and monitor what goes on here. Be warned Thumbtack IT IS GOING TO GET NASTY. After seeing what is posted below WE are putting all our efforts forward to SHUT YOU DOWN. The details below are straight off Thumbtacks Facebook page. Kimberly Ann Kolumbus Phipps‎Thumbtack Professionals 4 hrs · Ormond Beach, FL · LADIES AND GENTLEMEN OF THE ELITE PROS OF THUMBTACK : YOU NEED TO SEE THIS **** READ CAREFULLY **** WE JUST HAD A PHONE CALL FROM A BRIDE WHO SAID THEY FOUND OUR NAME ON GOOGLE ... THE SAME BRIDE , SAME VENUE , SAME DATE LEAD WAS PAID BY US FOR 14.99 ... THIS BRIDE SAID SHE NEVER RECEIVED ANY OF THE 5 QUOTES THAT " WE ( 5 ALLOWED ) " PAID FOR ... WHEN OUR END IT READS "VIEWED" !!!!!!!!!!!!!! GUESS WHO THIS IS VIEWED BY ... THE ONE AND ONLY " THUMBTACK " SO COME TO FIND OUT FROM A THUMBTACK PROFESSIONAL HERSELF , STATED THAT " EVERYTHING " GOES THROUGH THEM AND THEY MARK IT AS VIEWED WHEN THEY DO NOT KNOW IF YOUR COUPLE IS REVIEWING THEM .... THOUGHT THIS WAS UNHEARD OF !!!!!!!! NEVER AGAIN WILL MY HARD EARNED $$ BE SPENT THIS WAY .... THOUSANDS OF DOLLARS WASTED HERE ... SHOCKED THAT THIS WAS A LEGITIMATE SERVICE ... I ASKED 3 TIMES TO 3 DIFFERENT COUPLES NOW WHO WE DID RECEIVE , THEY KEPT EVERY EMAIL SO WE COULD SEE THE OTHER END ... SHOCKING ... THINK TWICE ABOUT ADVERTISING HERE Share
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5 comments
#1249749

Thumbtack intercepted an inquiry intended for my website and my services. They then tried to gain by responding to the inquirer!

All of this I hacve the digital record.

It is a federal offence to intercept other's communications and to use them for the violator's advantage. I have sent this report to the FBI.

I may have to take Thumbtack to court.

If a class action is filed, anyone who has been so harmed is welcome to come on board. This company and its illegal activities needs to be stopped!

#891758

I am so not surprised. It really does not take a genius to figure out what they do. I am disgusted with this site.

#858077

I've had the same issues I set up my friend to sign up and look for me so I can see if it really works...comes to find out she never viewed my quote but said it was viewed which never was so here I am coming out of pocket to send quotes how ridiculous this was and how pissed I got thinking I could give something new a chance to get more clients this thumbstack app is such *** and a rio off to make money must I say it's the most genius way to get people to think they will get more work but get no responses bck from real people that need work done! I will never use or recommend this again they definatly need to get shut down!!!!!

#858167
@PissedConsumer858077

In simple terms JB this is internet fraud at its finest. If it can be proven it violates all sorts of internet laws.

#1044193
@PissedConsumer858077

I initially had my suspicions that this could be a scam but after developing my profile and building up my stats with hard work, I can honestly say that Thumbtack makes up at least 70% of my total business with very few marketing dollars going anywhere else. I have booked almost 200 jobs in just the last two years!

I have 80 5-star reviews that just add to my "snowball" momentum. I am averaging one booking in just five quotes.

This service is legitimate although I can imagine that there easily could be some bogus service requests since this service can be manipulated. I can only say that this service makes me money and is the sole reason I was able to make this a full time venture.

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ID
#522336 Review #522336 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer
have to agree with all the other complaints... spent about $100 as i was cautious because all other reviews but decided to check anyway. Unfortunately its all true... all money that was invested never paid off, and if you ask me something is fishy about the way the...
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2 comments
#856234

nope, the minute a "customer" looks at your bid you lose your credits ... win or no win you lose your money, thats why it sounds more like a scam than anything.

And dont say you "win" until the actual customer makes an order as email and phone communication is easy to fake just to pull you in thinking you are talking to real prospects. Again i am not in any way saying that i am 100% sure its a scam as you will never know who you are talking to until you meet the person and get paid for your work... just saying that a dollar here ....a dollar there ...

living off hopes of innocent self employed professionals ... is a pretty low thing to do.

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ID
#521259 Review #521259 is a subjective opinion of poster.
Location
Westland, Michigan
Loss
$100

Can't do their job

I have came to this site, at least 6 times for multiple things. Never once have they found once have they found a person. I have had open answers to where I found my own with the same stuff I was looking, but thumbtack couldn't find anything? Not even worth this website. It can't do it's job. I wait for hours to recieve soemthing. Finally get it and never have one place. I'm very angry and pissed off, I had stuff that needs to be done and one website cant do it. Why don't you fix your *** now! ok.
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2 comments
#864314

I was on Thumbtack as a professional wedding & portrait photographer. I have 30 years experience.

I started to get about 10-15 leads a day but never won on a simple bid.

I started to bid very low. My wedding package is $2900 for the lower end. I started to bid low at $450 for a wedding day including an album.

Not one bid won! Not even at that low of a price. Because they are fake leads. This place needs to be closed down!

People work hard to be spending money & time on fake leads! They are ***.

#855396

English please

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ID
#520778 Review #520778 is a subjective opinion of poster.
Product
Thumbtack Website

Never received a call from a customer.

After two weeks and quite a bit of money, I never received one call back from any quote that I submitted. And I purposely quoted very low on the last two to make sure that I received at least one call back. My site was beautiful and almost complete to attract customers. I started receiving requests for HVAC , roofing and other services that I do not provide. Now I will be contacting American Express to ask if they received other complaints and ask to help me get my money back. Hopefully they will help. I recommend that you show the Terms and Conditions policy to your attorney.
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1 comment
#860147

Sames issue...paid and received leads...always showed "Viewed" and NEVER received 1 REPLY.

ID
#520047 Review #520047 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$100

Luckily I found this before signing up with Thumbtack

Google and Facebook searches are such valuable tools these days. Besides all the complaints on here and other websites I found a Facebook page called thumbtack complaints. There are some very eye raising examples of Thumbtacks questionable business practices posted on there. Also they use the phrase "free service" its not free, thats a lie. Its free if you are looking for a certain service. If you are someone providing a service you have to pay a lead fee. In my opinion this is not made clear and people assume otherwise. I will stick to google ad words for my specific needs.
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ID
#519589 Review #519589 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Thumbtack Leads

Other Product Review

I submitted several quotes and heard back from one "client" but then they dropped off and it was radio silence. Several never even opened their quotes and at $8.00 a pop this is a GREAT way to lose money and NOT get any jobs. I am highly disappointed. Also, many of the people had almost identical writing in their request - as if written by the same person...
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ID
#518991 Review #518991 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Review about Scam Company

Thumbtack a total scam.
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ID
#518076 Review #518076 is a subjective opinion of poster.
Location
Bellevue, Washington

Review about Spanish Lesson Payment from Edisto Beach, South Carolina

My customer showed up late to her first Spanish lesson. She said in the hurry she forgot to bring the payment. I told her she could send a check. She emailed a few days later asking for my routing and checking acct numbers so she could deposit the money in my account. I of corse said no and haven't heard from her since.
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ID
#517710 Review #517710 is a subjective opinion of poster.
Location
Edisto Beach, South Carolina
Product
Thumbtack Account
14 offers, 1 responded, 5 cancelled. I get it that the client may have selected other pros. No problem. But I find it hard to believe that none of them even responded to my offer. I find it hard to believe that 5 of 14 have been cancelled, some on the same day. I find...
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4 comments
#994884

Scammers

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ID
#517399 Review #517399 is a subjective opinion of poster.
Loss
$38
New Reviewer
Update by user May 07, 2015

For the clients looking for service professionals: I have seen complaints from customers who say they wonder if the people they hired really were professionals. Apparently, some of the so-called professionals were incompetent or just *** artists. That is just a warning...

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14 comments
#1529924

thank you for posting your feedback regarding thumbtack. I had my email explode with emails, and I did not even have my profile completed.

I was concerned so I told them I wanted to close the account due to spam.

She told me they were all legitimate real people. Being a MT that travels can be risky so why increase the risk.

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ID
#516473 Review #516473 is a subjective opinion of poster.
Location
Haines City, Florida
Service
Thumbtack Leads
Reason of review
Bad quality
Loss
$25