Thumbtack 1, little people 0

I don't usually go out of my way to post a review but this is necessary. I signed up for thumbtack a few months ago offering a service and started receiving quote requests from all kinds of people. It turns out, as other reviews will explain, the majority of requests are generated by thumbtack and are not actually real people interested in services. When interests search for a service, they don't get to browse and select who they want to work with. They can't even see your profile until you send a quote. This is not helpful for those of us who have legitimate businesses and can easily outweigh any competitors. The idea of the thumbtack is great, but the reality of how it works is really a shame. This is my advice to you: Want to waste some time and money? Use thumbtack.
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1 comment
#891754

I agree 100% all the money they charge can go to our own marketing.

ID
#531386 Review #531386 is a subjective opinion of poster.

Thumb Tack - Requesters Dont Exist ain WHITE PAGE SEARCH

I have setup a Thumb Tack account two weeks ago... My settings are for 50 mile range, my company provides a wide array of end user and corporate technology and communications services. Firstly... I have never traditionally had women be the predominant individual within a household which requests computer or networking services! "it's generally a man which I receive service requests from". The number of residential requests even considering the 50 mile range seems disproportionately high, so high in fact that I immediately became highly suspicious of the scam which was potentially being run. So, prior to purchasing "any" credits from Thumb Tack, I utilized the whitepages search for every request which came in. I logged into whitepages search and accessed the city and ran a name search: virtually every name in every quote for differing cities came back with "ZERO HITS" on the search results. I know that this works as I use it anyhow for all of my website support requests, and the accuracy runs in the high 90% range, when I call people I have better faith that they are wo they declare to be online. THUMB TACK IS A SCAM! Google AdWords is highly effective and allows very granular cost and region controls, also it is worth it to setup a paid account at Merchant Circle, this site has brought many clients my way and it is not on any fee basis other than your monthly account subscription that you choose to utilize.
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3 comments
#1243439

Yeah, that service is highly suspect. I got a ton of requests at first, they were usually from the 'burbs and had foreign names.

And mostly men, where in my business, most of the inquiries come from women. There are occasional real customers on Thumbtack; I finally got one, and made back the credits I purchased. After that, I didn't buy any more credits. Once I quit purchasing credits, my so-called leads dwindled to almost nothing.

So I just cancelled my account.

I can't believe this business hasn't been busted. So many complaints.

#878239

I have paid about 9 months constantly to this website, and have not even ONCE got a client. I dont recommended, I have probably spend about $600+n in credits.

#867392

Thanks for your introspection.

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ID
#531159 Review #531159 is a subjective opinion of poster.
Location
Yucca Valley, California
New Reviewer

Hair by kat-Unprofessionally unreliable

Set up appointment for wedding hair trial. I get to shop in Baldwin which has a "salon for sale or rent" sign on it. Place is closed. Katrina arrives & tells me she has no key & the woman w/ the key was there but left!so she goes to the beauty supply store next door & comes back 20 minutes later to say they don't have a key & the other woman had an emergency! She had also set me up w/ a makeup artist she works on weddings with who was not home when I arrived earlier yesterday morning @ her home!she forgot & was in queens! Then they rescheduled for today @ my home @ 12. I get a text from kat after 12 that the other girl has a flat tire & will come @1. After 1 she texts me she has to reschedule! So I ask just kat to do my hair!she doesn't drive!!! How do u run a business like this?
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1 comment
#936293

Lmfao *** smh

ID
#531108 Review #531108 is a subjective opinion of poster.
Location
Baldwin, New York
Reason of review
Poor customer service
Preferred solution
Let others beware!

Scamtasstic

I concur with others on here. It was my experience that the amount of leads generated by thumbtack were highly unrealistic. It's a shame because they are taking money right out of the pockets of people who are trying to make a business fly. Like most people on here I paid for multiple "bids" to jobs, which I feel were competitive. I also spent a lot of time building up my profile only to delete it within a month or so. I remain dubious about whether or not the "leads" are real paying jobs on the other end. Why wouldn't I get some sort of response from people asking to lower my price or what not. Totally suspect. There really should be some sort of governmental office that polices this kind of exploitation.
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2 comments
#866584

I recently signed up with Thumbtack but didn't realize I had to pay to submit a quote until my first potential lead, an oversight on my part perhaps but I thought I read everything well. I've been receiving odd leads and I've been feeling uneasy about Thumbtack and have been considering leaving.

Thought, "go with the gut". After visiting here, I'm leaving Thumbtack.

Thanks for sharing your experiences; entrepeneurs help one another succeed.

#866577

I agree, there is no way to ensure the quote request(s) for service is from an actual person requesting a quote, these requests could be automatically generated by Thumbtack to make money. I've also replied and paid up to 4 points to submit my quotes and never hear back from the client....

we aslo use google adwords and submit the same type of quote and land the client 95% of the times...

Thumbtack is clearly a scam to get you to bid on bogus requests..once you pay and submit your quote they take your money and you never hear back from your potential client......beware! Thumbtack requests go into a black hole...

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ID
#530300 Review #530300 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$12
Preferred solution
Find different way to make money. Freelancers should only have to pay that amount if they do indeed get the job.

Thumbtack - Leads Review

I have used thumbtack for about 6 months now. Out of the 25 leads I have bid, I have successfully worked about 10 jobs this season. They are legit and I am very happy with their services. It is good for smaller companies that yet to have a big referral base. No scam here.
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2 comments
#891773

and you came to pissed consumer site because????

#868344

This review sounds a lot like a plant. Most of the jobs I work are requested by men.

There has not been one Thumbtack bid request by a man. All women, which we all know can be difficult to locate in a name search.

Also, I would go weeks with no requests, the suddenly I would have 10 in a row.

There are not that many jobs a one given time period in this area.

This would be a FANTASTIC service and business if they would quit sending out fake requests.

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ID
#530171 Review #530171 is a subjective opinion of poster.
Service
Thumbtack Leads

Other Product Review

I am very confident in my trade and have. never utilize a medium such as thumbtack with such results I've had 0 lethis can exist out there in the world and scam people when they're so little time to do so many things it's a shamediscount exist out there in the world and scam people when they're so little time to do so
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ID
#529640 Review #529640 is a subjective opinion of poster.
Location
Sunnyvale, California

Waste of Time and Money

On thumbtack for 18 months and I submit bids on a weekly basis. I have had ZERO revenue from my time and buying of credits. Customers either do not review the bid or they don't provide enough information that can result in a valid bid. They also DO NOT ASK the questions that you submit so that you in turn propose a more valid bid. If they cared at all about helping the businesses achieve success they would at least try and understand the industries they are representing and if the vendor has 3 questions, then ask all 3 instead of leaving questions out. The answers help formulate the proposals. I am not going to continue with this company!
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ID
#529476 Review #529476 is a subjective opinion of poster.
Location
Tampa, Florida

Do not waste your money with these losers.

I live in a very small town (really small) I have run my own business here for over twenty years. Between my website, word of mouth, google ad's etc I have done pretty good. After signing up with Thumbtack I began receiving leads left and right. Several of the leads contained strangely spelled first names. Now for the reality check. It is impossible that I would get as many "leads" as I did. There is absolutely no way the demand (in this town and within a 15 mile radius) could be that high. The thumbtack leads outweigh the above mentioned methods (google ads etc) astronomically. I am convinced they are creating false leads, in fact I know they are. I have read review after review about this same thing. I know there are people on here (and other places) that support them. That is all well and good, but it still does not explain the suspicious activities I have experienced. It is only a matter of time until several things happen. #1 They get sued. #2 The bad press/reviews continue and it comes down on them like an avalanche. #3 An ex/disgruntled employee blows the whistle on them. #4 People do their homework and stop doing business with them. #5 There is a federal investigation and they are investigated for internet fraud. Take my advice and do the research, stand up for yourself !!! Shame on you Thumbtack, the days are numbered for you.
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2 comments
#865238

These Lead companies are a scam. I have experienced the same thing with Homeadvisor.com.

Its the same exact story they charge twice for the same lead and the rate go up and up after each lead, and its all legal because they lie to you and than record you saying that you agree to their terms. What I have found that does work and does bring in new business is to be listed as a contractor only.

Do not sign up to receive any leads. If a customers really needs your help then he or she will call and set up an appointment.

#864103

Yes, I have been experiencing suspicious quote requests as well. I emailed Thumbtack and inquired if a system was in place to monitor the "duplicate" quotes by different names etc.

I have received a few legitimate hires but the amount of quotes are suspicious. It seems if I spend a nice amount of money on quotes I get a small refund later.

Something definitely not right.

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ID
#527448 Review #527448 is a subjective opinion of poster.
Location
Fullerton, California
Service
Thumbtack Leads
New Reviewer

Thumbtack.com does not screen or investigate false negative reviews, anyone can leave a review even if it is false!!!!

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they simply allow the review to post and if you try to contest it they will not remove it... I should of just stayed with Angie's list I tried several times complaining to thumbtack but no response,I got a bad review by mistake and thumbtack will not remove it, the person even called thumbtack to let them know the review was for some one else and thumbtack refuse to take it out, unbelievable I ended up deleting my profile with them...... What a bad lead company unbelievable!!!
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ID
#527434 Review #527434 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Thumbtack.com never screens or investigate false reviews...

In the service industry many times there is dispute concerning price, delivery and so forth, which is normal...however when there is a dispute (a disagreement) the first thing customers want to do is give a bad (negative review) thumbtack does not research the complaint or give you time to correct the situation before they allow the review to post!! My website site builder allows you to filter and approve reviews... Some reviews are from customers that haven't done business with and yet thumbtack post the review... I currently closed my account with them, I should of just stayed with Angie's list Lgs
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ID
#527428 Review #527428 is a subjective opinion of poster.
Location
Norcross, Georgia
Product
Thumbtack Website

The Punks that write this B.S. Web site

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources that there is on the planet , I have done every aspect of the Web site recommendation, and again here I am trying to save the contracting public from them selves on this Web site. ATTENTION ALL CONTRACTOR'S THIS FORM OF ADVERTISING IS A SCAM THEY MUST PAY OFF PEOPLE UNDER GROUND TO SET UP FALSE JOB REQUEST, FUNNY THING AS SOON AS YOU BUY A BLOCK OF CREDITS TO SUMMIT PRICING TO THESE WORTLESS CUSTOMERS YOUR WEB SITE BLOWS UP WITH THERE WONDERFUL JOBS, NOT TO MENTION THAT PEOPLE NOT IN CONST ARE GENERALLY *** AND LEAVE RANDOM DISCRETION FOR WORK TO BE COMPLETED AND THE YOU HAVE TO GUESS AS TO WHAT YOUR GOING TO DO BID THE *** HOLE's THAT RIGHT THE PARAMITERS FOR THIS SITE ARE PONKS THAT HAVE NO KNOWLEDGE OF HOW COMUNICATION WORKS FOR CONSTRUCTION AND THE BIDDING PROCESS.THEN EVERY TOM, ***, AND UNLICENSED HARRY IS THERE TO SCREW THE PROFESSIONAL, GET IT YET CONTRACTOR'S THIS WEB SITE BLOOOOOOWS.
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1 comment
#866018

I signed up and get tons of fake leads that they what me to pay for to. This site is gooung to get sued

ID
#527339 Review #527339 is a subjective opinion of poster.
Service
Thumbtack Bidding
Reason of review
your website is a scam and it blows
Loss
$50
Preferred solution
Full refund
New Reviewer
I have been using Thumbtack for all three months now. I have done everything to my profile stand out through external site validations, background check and getting my past costumers to provide solid ratings. I have wasted about $150 so far in this service, yet not a...
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1 comment
#866021

The gigs are fake because I have paid and then responded that I would do the work for free and never got a respond back from the leads. It's bogus! And they will get caught

ID
#527283 Review #527283 is a subjective opinion of poster.
Location
Boston, Massachusetts
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Let the company propose a solution

Total Waste of Money and Time

I was contacted by Thumbtack last year to use their service that purports to provide "leads" that have been vetted and will generate business for me. I am a professional photographer with decades of experience and an excellent track record. After 9 months of watching this service bombard me with suspicious leads and spending good money to respond to many of these "leads" I have had ZERO leads accepted. I have had very few that I could even verify as "viewed". Basically, I've poured well over $100 down a black hole with these jokers. The one thing I've noticed during this time is a LOT of similar looking names coming up looking for different services. Also, my profile specifically says I do NOT shoot weddings and I keep getting wedding leads. There is no way to decline a lead based on the budget being ridiculously low and I have suggested they add this from the very beginning. My observation is that Thumbtack is a SCAM. DO NOT WASTE your time and money on this ripoff operation.
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ID
#526882 Review #526882 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund

Costs, BUT WORTH IT

I've been using Thumbtack for a few months now, about three I would guess... while I wasn't happy about having to pay, anywhere from $3 to $7 to quote any given potential client... I realized quickly that 98% of ALL my clients have come from Thumbtack... and it's easily paid itself off. You have to stick with it for it to work, you need REVIEWS, and 'Hired X Times' and a full profile to make this work. You cannot have 0 reviews, and Hired 0 Times, and expect anyone to trust that you are worthwhile. Thumbtack has to make money somehow. And I've called multiple times to talk about how they need a disclaimer for people using the site stating that vendors have to pay for quotes... so maybe it will keep unserious individuals away from submitting a request. Thumbtack has by far been the best lead generating site I've been able to find, and use... I've had no success with anything else. Please give it a try for maybe a month before you believe these complaints about how the site doesn't work, or they just pocket your money. I'm making $1k a week, and maybe spend $35 on credits per week... Maybe I'm use to sales, and know you need to QUALIFY your leads before responding to them... you can't respond to everything - not everything is a good fit for you...
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3 comments
#891771

So what after they take what a few hundred dollars then they pass you some real leads?

#863073

the guy that wrote the comment above this comment works for thumb tack that's a bunch of bogus *** is absolutely no reason why you need to invest thousands of dollars in a scam and receive nothing in return the punks capitalized that read that right this website have absolutely no idea what a business model is and or can they do anything but be punks in society

#862239

Looks like Thumbtack has started to send in their cheerleaders. If you can only survive on thumbtack leads you probably should not be in business.

Before thumbtack was around what did you do? Calling thumbtack and suggesting things (like you mentioned) is about as productive as talking to the wall. They have to make money yes, but take a close look at how they do it. Lets say someone walks up to you on the street.

They say to you "Give me 5 bucks and I will give you someones email address" "If you email them they might hire you" Would you do it? Would you hand over 5 dollars, hoping the email address you were given is legit. Lets say it is legit, what if the person never responded ? Why are you on a complaint based website defending them?

99% of the people on here really don't care how much $ you have made.

This in itself does not prove what 99 % of the complaints/issues are about. Just because you have had success does not mean its legit 100 %......Name me one other company you have defended besides Thumbtack, I bet you that $1000 you a week you can't.

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ID
#526501 Review #526501 is a subjective opinion of poster.
Location
Annapolis, Maryland
Service
Thumbtack Leads

Review from Hollywood, Florida

So glad I did a search on this Thumbtack. I call customer a lot and say I just don't understand why I I do not even get one call back from anyone. I am extremely proficient and qualified in what I do and my response to the requests is amazing - but yet not one person calls back. It does not make sense. I call thumbtack and say people do not even call to inquire . Now when I read that many others feel the same I know for a fact these are NOT bono fuse leads they just are not good at all. It's a scam taking advantage of us amazing proficient hard working professionals
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2 comments
#869685

It might just be that you do not know how to write or spell. There is no such thing as a bono fuse lead!

You probably mean bona fide. Look it up in the dictionary; it means real.

#862125

It depend on the field you're working in to be honest. I live in Maryland, and get tons of leads - paying $35 a week for credits has paid itself off many times - as I'm making between $800 and $1000 a week...

some fields flourish on Thumbtack, some don't - and that's based on the demand of the people.

If you have no reviews, and no 'Hired' times - it makes it hard for people to choose someone with no reputation on the site at all...

it takes time. Took about a month for me to get some reviews and hirings for people to trust my quailfications.

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ID
#526315 Review #526315 is a subjective opinion of poster.
Location
Hollywood, Florida
Service
Thumbtack Leads