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1.0
Details
Small Business Owners Beware! I personally spent over 2 years working with this company/website. My company had THIRTY - five star reviews from happy customers. I received and email one day that stated they shut my account down! I called to get more clarification of...
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2 comments
Hoa
#1080128

We do understand why you’re concerned about your account. On our site, we want to continue to have a safe and productive marketplace for customers to find and hire professionals.

There are times when we have to make the decision to remove a pro’s listing, and it’s not something that is ever taken lightly. If you have any other questions regarding our policies, you can find our Terms of Use on our website.

-Alexis

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Review
#752361 Review #752361 is a subjective opinion of poster.
Product
Thumbtack Account
Reason of review
Not as described/ advertised

Thumbtack Quote Review

To me its a waste of money. I paid $34 for 24 credits....some jobs takes 2 credits ro quotes some take more...youre using credits just to send a quote and dont even get hired for the jobs...or myseriously the job has expired or has reached enough quotes...i want my *** $34 back.
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Review
#751835 Review #751835 is a subjective opinion of poster.
Reason of review
Bad quality

Electricans | Thumbtack review from Oakland, California

His name is Fund Liu out of San Lorenzo, California. I received his information Thumbtack, and I chosed him over 2 other electricans because his hours were so flexible; he would come after hours; he was close,this meant I didn't have to rush home, or have someone there for me. It went downhill from there. I requested an electrician would list the problems with the estimate. Mr. Liu came early (plus), He started the job, let me know what was wrong and said that he could fix it. I tried to explain - how it's the owner responsibility, I needed the electricians explanation because the owner kept fixing the same problem and the appliance worked for 3 mos, at most - most of the time 2-5 days. Liu insisted on making the repair because it was easy, I repeatedly to him no and to write it up. He said, after opening the electrical unit, that he didn't have any letter head because he didn't write estimates, he only gave receipts. He also told me (after beginning the work) that the electrician's service was he second job to supplement his income; he had 'a real job'. After we went back and forth he told me he'd leave, and walked out in a huff. The owner saw him, told him to come back and do the work. He worked on the electrical plug, and everything seemed to be in order. I tried to point out to him one of the problems was a dishwasher. It would work for two days and go out again. It worked at the time he didn't understand what I was telling him. He' horrible - I wouldn't use him again even if someone else paid for the work.
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Review
#750536 Review #750536 is a subjective opinion of poster.
Cons
  • Incompetance
Reason of review
Bad quality
Preferred solution
post this complaint on his web-site

Thumbtack - Leads Review

Thumbtack // TT is just a Yelp meets craigslist and had a baby type of deal. Great for independent folks who want to reach a bigger pool of customers without spending $$$ on advertising except... 1) TT hasn't achieved Yelp or craigslist's clout yet (here's hoping) 2) TT doesn't advertise. Most folks who are looking for xyz to do abc will google (try I need an accountant or I need a chef and see if TT is even on the 1st page). Or, they go to yelp/craigslist... I tried using TT to find a professional to help me with my books...nope, no one in their database within a 10 mile radius can help. Sticking with Google, Yelp and a dash of craigslist.
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Review
#749877 Review #749877 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Bad quality

Thumbtack - Leads Review from Chesapeake, Virginia

5.0
Details
Thumbtack is a lead service that does exactly what they say, generate leads. Whether the customer is actually serious about getting the service is another story. I have received 5 paying jobs in the first 3 weeks from Thumbtack, and these jobs would have not been even seen by me if it wasnt for Thumbtack. You need to work on the quotes and how you write them. People will not hand you their money just because you ask them to.
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Review
#749721 Review #749721 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Bad quality

Thumbtack Quote Review

Funny, when I reload for more credit quotes it's the only time I rarely get quotes? And when you do not reload your points you get bombarded with outrageous high end quotes to entice you to reload again? Most of the jobs posted are for handyman or little jobs. Most of their clientele are, super cheap.
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Review
#748954 Review #748954 is a subjective opinion of poster.
Reason of review
Bad quality

Other Product Review

1.3
Details
The biggest waste of time and money ever! Complete scam
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Review
#747533 Review #747533 is a subjective opinion of poster.
Reason of review
Bad quality

Chicken )%#& company | Thumbtack review from Kyle, Texas

I too had all 5 star reviews. spent literally hundreds if not thousands of dollars with them. I did a job for a client who posted false things about me. I asked them to suspend my account until it was sorted out. The client and I went to court where it was determined that I was in the right. Now Thumbtack refuses to allow me back on the site. will not give me any reasons and for last 4 weeks have declined even answering me. I realize there are shady people out there but I am 1 person that will ALWAYS tell it like it is and expect the same.. This isn't over I will get my satisfaction!!
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1 comment
Hoa
#1076863

This is very concerning; thank you for bringing it to our attention. We have a great team called Marketplace Integrity in our support center that is specially trained to handle these tough scenarios, and I encourage you to reach out to them at (800) 343-1710.

I’ve shared your post, and notified them of the situation.

We look forward to hearing from you.

-Alexis

Review
#746490 Review #746490 is a subjective opinion of poster.
Product
Thumbtack Website
Reason of review
Bad quality
1.0
Details
Dont waste your money...I am a handy man and have payed to use thumbtack.com. I have all 5 star reviews from prior customers thumbtack allows you to email recent customers for reviews.I bid on numerous jobs spending over 60 dollars and some estimates i bid so low...
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7 comments
Anonymous
#1078733

I find thumbtack wonderful. I'm a photographer and I Got my first wedding booked for this next summer.

I wasn't paying to send quotes because I think it's flat out rediculous you have to pay to get your own business going more than you have too.

But I got a request, the second I had a request I recieved 13 points to send things so I was able to message them first. But I am booked and have my first big wedding shoot.

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Review
#746412 Review #746412 is a subjective opinion of poster.
Service
Thumbtack Bidding
Reason of review
Not as described/ advertised
3.0
Details
I'm not even sure Thumbtack is even legit. I've had my services listed on there for nearly two years. I get the notifications that someone needs a quote and I jump right at replying. I give my info and then nothing. I hear nothing. 2-3 days later Thumbtack emails me...
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8 comments
Anonymous
#1077382

I am new to Thumbtack and although for some reason it was difficult for me to register, I have received about 6 jobs in the first 3 weeks. The only drawback to the system is the customer is the party who is not fully vetted.

They ask for quotes thinking for some reason that a Thumbtack pro will do the service for far less than market value or wasnt really serious about doing the job. However most of the clients I have worked for from this site have been pleasant and a joy to do business with. I just hope that I dont run into an abusive customer who writes nasty reviews for no reason, or thinks that by complaining they can receive the service for free. And there are plenty of those type people out there.

I have several negative reviews from people who have never been in my business or I have never worked for on Google plus. They lied about suing me and other court related actions, which I have proved were lies, and Google does nothing but give these illicit reviews top billing.

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Review
#745567 Review #745567 is a subjective opinion of poster.
Reason of review
Not as described/ advertised