Thumbtack Reviews

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Review from Maplewood, Minnesota

Thumbtack is awesome. Anyone who says otherwise doesn't know their industry/market or has zero ability to communicate to potential clients/customers in a compelling fashion. If no one is biting you're charging too much. *** "The fault dear Brutus is not In our stars, but in ourselves."
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8 comments
#924630

I have sent out 100's of bids...I've been hired roughly 12 times. When and if someone isn't completely rude in response to a truly professional statement...they will react with anger.

For example...a flat panel installation from Best Buy is 250.00 without any audio system, remote programming etc. I will bid 225 to 250 dollars. I have been told by several people they have someone who offered to do the work for 100 to 140 dollars.

No offense but breaking less than even when paying for a vehicle, licenses, insurance, fuel is not worth. Thumbtack seems to be a ton of crackheads posing as professionals.

#891778

"Charging to much *** you say. hhmm or is it that people are working for nearly free? Your fake because if you wasn't your ignorant self wouldn't be on this site trying to insult people who have REAL stories.

#860744

I think anyone dumb enough to associate Julius Caesar with a business is more priceless than any retort I could come up with.

Thumbtack is 95% scam. (Happy with that evaluation?) So is care.com, wyzant.com, and a host of other freelancing sites.

I can't believe the government or a watchdog group hasn't started to crack down on these guys. People have to get more than pissed about it, and go to the media, the BBB, and write their Congresspeople.

#848660

What a coincidence that you didn't write any actual DETAILS in your review about why you think Thumbtack is so great! As far as rates go, experienced professionals know what a realistic fee is.

I guess you ignored the reviews posted by other users claiming they intentionally underbid and they still didn't get the job. I wouldn't be surprised if you're employed by Thumbtack.

#848642

http://www.thumbtack.com/profile/services/VAXcmDKiJ0wHUw/

Ill include mine.

Hired about 20-25 times in the past 3 months.

Isn't a scam.

#849670
@PissedConsumer848642

Just because you have had success with them does not mean its legit. Its such typical American behavior to assume everything is perfect because you haven't been burned (yet) If you saw the pages of evidence I have PROVING thumbtack is a dishonest/fraudulent company you would fall over.

I doubt you will pay attention to this so instead how about researching things a bit ? Google search "thumbtack scam" or "thumbtack rip off"

#849760
@PissedConsumer848642

Yet only three reviews. Bwhaaaaaaa! The site is a total scam.

#841250

Since you're such a big fan of Thumbtack why don't you post your Thumbtack profile link? Anyone with the amount of confidence you are displaying would proudly include a link for all of us to see. Or how about giving us some examples of the wonderful success you are having with them.

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ID
#510828 Review #510828 is a subjective opinion of poster.
Location
Maplewood, Minnesota
got contractor's name and recommendation from your website as an experienced and reliable deck builder. Paid him $4,600, did not complete the project, did not return phone calls, did not return emails. found he is no longer a licensed contractor in PA. filed a...
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7 comments
#1267322

Brad Howell is not an honest man nor is he a reputable contractor.

Brad Howell is Dishonest, Unskilled and Unreliable.

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ID
#510565 Review #510565 is a subjective opinion of poster.
Location
Palmerton, Pennsylvania
Product
Thumbtack Website
Loss
$2000

Thumbtack - Lead Generation Review

I am fully qualified that has her license missing. I have written my credentials. I got one customer. Trained him and then he wanted to go out with me. It's impossible with my abilities not to get hired. I gave it for free. So it's not $. I have over 25 years at 62 in fitness .At 36 25 34 size 5. No wrinkles on triceps flat stomach I'm doing or know something. The last video that came out dance to lose was something I wanted to do. Without monies, you are sol. I am goal oriented. I have ran Jack La Laane. Knew him. Ran Nautilus in Texas and Womens Fitness Hydraulic and interval.training. i guarantee my work. Some things wrong. Also you have me under Wendi-Davis. She's a talent director. Please remove.i'm Suzi Starr. Thank you.
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1 comment
#854467

WTH?

Is this individual sober or speak/write English?

ID
#510436 Review #510436 is a subjective opinion of poster.
Location
Ormond Beach, Florida

Thumbtack - Review in Professional Services category

I hired an officiant using thumb tack services rated five stars. I certainly would not rate sacred ceremonies five stars! She did the job but we had to reach her to say "hey could you sign our marriage license! Shecdu d come out to correct the err...unnamed
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ID
#508095 Review #508095 is a subjective opinion of poster.
Location
Fairfield, California
I have gotten one client on thumbtack but that is it. I have received about 12 leads in two months. However, I think most people are just price shoppers or not serious. Over half of the leads given to me, never even looked at the quote that I sent. However, you do get...
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7 comments
#1646217

Thumbtack was a good thing until it changed its format. Now, vendors who pay into the service are being ripped off.

They don't even have the choice as to which potential customers they make contact with.

They pay much higher premiums for receiving non-qualified leads. If looking to expose your business, look elsewhere.

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ID
#507675 Review #507675 is a subjective opinion of poster.
Location
Thousand Oaks, California
Service
Thumbtack Leads

Thumbtack is NOT a SCAM

I spent $4000 in 2 years on 2 1/2 page full color phone book ads. Tracking included. Failed to get 1 call. Using the logic here, that makes the phone book a scam. Maybe they didn't send the books out? 99% of the complaints come from the photographer/wedding industry. Zero credentials are needed to be a photographer or DJ. Therefore, you are subject to competiton from any kid with a laptop. A lead service that advertises on competeing quotes gets people looking for a bargain. Therefore, in a cutthroat industry like that, assuming the leads are fake because you didn't get a sale is ridiculous. Is it possible that A. You don't know your market as well as you think? B. Your profile/ personal website are not very good? C. MAybe thumbtack just isn't for you industry in your area? D. Bad economy. Can you compete with a kid who will shoot an entire multiple location wedding over 5 hours for $300 (because that happens now..) Thumbtack works for me, and many others. Try it. If "blowing" $100, $200, or less..(as I have read complaints about "wasting $40") is killing you, maybe owning a business isn't for you. It feels good to blame thumbtack as a "scam", but considering most of the complaints come from a certain industry, maybe that industry is just overpopulated in your area. Part of owning a company is knowing your market. Having the best food won't make you rich if you open in a neighborhood with 20 other restaurants and no foot traffic. In fact, the few reviews I read that posted info about the reviewer (linked to their site), I thought both the review itself and the site were poorly written and would not get a call from me. TL: DR....MAYBE IT"S YOU Advertising is all jumbled right now. Phone books died. 50% have android. 50% have I phones. Google has a virtual Search monoploly.
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6 comments
#891763

So how do you explain an email saying a quote was viewed that was never viewed? Go some where else with your lies.

#854470

I agree about the "poorly written" website or profile.

Just read some of these posted complaints!

Poor grammar, poor English, spelling errors, no punctuation.

If you can't take the time to present yourself properly, display a lack of attention to detail, then why would someone spend their hard earned money with you?

#848991

I guess you didn't bother to actually read those reviews. If you did, you would know the complaints are not all about losing money.

They are about Thumbtack's deceptive business practices, such as NOT TELLING PEOPLE UP FRONT THAT THERE IS A FEE!!!

They advertise as a FREE website.

At least when you advertise in the Yellow Pages or anywhere else, you know ahead of time how much you will be charged. They don't wait for you to post an ad and tell you after the fact how much it costs. What's more, consumers who browse through the Yellow Pages, or any other ads, are aware that someone is paying for that ad. That is not the case with Thumbtack.

Potential clients have no idea that it costs money to respond to their requests. This tactic is unfair for both parties.

I don't blame anyone for complaining about it. I'm surprised Thumbtack hasn't yet been sued for their misleading advertising practices.

#891764
@scarletletters M

I agree and anyone who is on their side I wouldn't trust just like I don't trust their website.

#835686

Gimme a break bro, all your hypothetical scenarios are moronic. Anyone with any business sense wouid agree Thumbtacks biz model stinks.

#835366

http://www.bbb.org/greater-san-francisco/business-reviews/internet-services/thumbtack-in-san-francisco-ca-367066/complaints

http://www.ripoffreport.com/reports/search/Thumbtack.com

http://www.dotresults.com/tag/thumbtack/

https://answers.yahoo.com/question/index;_ylt=AwrSbnr8hLVTBhIA5gRXNyoA;_ylu=X3oDMTEzMDAzcTZiBHNlYwNzcgRwb3MDMQRjb2xvA2dxMQR2dGlkA01BUDAwNV8x?qid=201310****5908AAE1Ir8

http://www.scamk.com/thumbtack-com-is-clearly-a-pay-for-referral-scam-website.html

https://www.facebook.com/pages/Thumbtack-Complaints/495117****92208 http://www.djforums.com/forums/showthread.php?33294-Thumbtack-Sucks http://theconsumersreview.com/thumbtack-reviews/

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ID
#506087 Review #506087 is a subjective opinion of poster.
Location
Bristol, Connecticut
Service
Thumbtack Leads
New Reviewer

No jobs yet

I am a professional photographer and have been with Thumbtack for about a month now. I have received many leads, but it has not lead to any jobs yet. Thankfully I have not lost any money as I earned some free credits for trying out this service. But you would think that after a month I would hear from someone? But no, no one has contacted me. After reading these complaints I realize that what I suspected all along was true: Most of these leads are fakes. Or they are from people who don't really want to hire anyone in the first place!
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2 comments
#835347

My Good friend is a wedding photographer. It is hard all around right now.

ANYONE with a $300 digital camera and a laptop can be a photographer. Many people do not care about the quality from a real shoot. In fact, he went back to camera op for the local news because his freelance business dried up so much. Can you compete with a kid who will shoot an entire 5 hour multiple location wedding and give the whole shoot on a cd for free for a total of $300?

That is what we just paid a girl in CT that my wife knows. She did a good job too. MAybe it's just that technology has weakened your industry a ton. I noticed that 90% of thumbtack complaints are photographers and DJ's.

Both luxury services. Both need zero training credentials to legally do. Both can be "done" with average equipment that is ubiquitous. The average consumer doesn't know the difference between your dual DSLR setup with multiple lenses and lighting equip, and the kid with a nice point and shoot and Adobe editor.

They do however know the difference in price.

I do pest control. Spent $30 on thumbtack, made over $1000.

Definitely NOT a scam. It seems your field is just very hard to sell rigt now.

#1012709
@PissedConsumer835347

I am a DJ, part time and have had great luck with Thumbtack! I spent about $150 on credits, and had earnings of over $1200 from gigs.

Yes, there is a LOT of competition in a LOT of services, like photographers and DJ's, and we do not need any so called "legal" licenses, or whatever. Prices of Dj's run from $100 and a few drinks and a dinner, to THOUSANDS of $$, esp. in the wedding market. Some people think they have to pay this rediculous price.

Not true. Most requests I get have budgets between $400 and $500, for non-weddings. Weddings, $800-$900--again, because they think they have to pay that. Competition is fierce.

People want a REASONABLE price, with high quality, and many people

get just that. And of course, LUCK has a part to play in getting hired for any business.

Thumbtack is NOT a scam.

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ID
#505376 Review #505376 is a subjective opinion of poster.
Location
Boise, Idaho
Service
Thumbtack Leads
Avoid this corrupt and deceptive company at all costs. Here are the reasons why. #1 The "leads" they send out are mostly people price shopping. Many of which are not serious at all. #2 Thumbtack has no way of "age checking" people (especially kids) who send out...
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6 comments
#1008441

They are a rip off I kind of figured when my inbox started filling up with inquiries and my reasonable quoted were declined. Luckily I only spent $17 when a light bulb went on that this is BS!!

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ID
#505234 Review #505234 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$75
New Reviewer
I have my own web design business so i recently decided to explore some possibilities and stumbled upon thumbtack. First of all, getting request from a First name and Last name initial is completely unprofessional. e.g. Rosin S. is looking for a programmer. But check...
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1 comment
#835411

I had issues with bad requests too. Client didn't know what they needed.

NOT thumbtack's fault. BTW, I emailed them both times and got an instant, no ?? asked credit refund. SO, what's the problem?

Any lead service that requires a customer to sign up and verify first doesn't work.

They are looking for an easy quote. Therefore, this happens, and thumbtack WILL refund if you ask.

ID
#504087 Review #504087 is a subjective opinion of poster.
Loss
$3
We used this website to hire a company to video my daughter's wedding, after waiting six months the video was horrible. But your company highly recommended them, we were never told that it would take six months to process for one. And instead of admitting that he...
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5 comments
#835331

You cannot blame a lead service for a contractors errors. That is like blaming the phone book because the pizza you ordered was gross.

Businesses pay to be on thumbtack. Complain to your local law enforcement or get a lawyer.

Thumbtack is ZERO at fault.

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ID
#503468 Review #503468 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Thumbtack Website
Loss
$450

I make good money, but the leads are too vague

First, I LOVE Thumbtack and make a little money from it at a Life Coach, Business Consultant, and Professional Speaker. My boyfriend makes a LOT of money getting leads for mowing lawns. The leads are far too vague, though, so you have to be very choosy about what you bid on. For the lawn care, clients only list yard size as small, medium, or large. The difference parameters are over 10 times the size, however, so how do you know what to bid? His strategy is to bid low and say that it is a guesstimate and that he will happily come by to give a real quote. This works and most people call him back. I do the same with life coaching, just quoting a low introductory session price, so they will call me. The great thing is when they call you, the rest is up to you and you get to take over without any interference by Thumbtack. Many people are looking for free speakers, but the number of credits you have to pay adds up to over $25 to bid on a free speaking gig! It is definitely worth it; just understand how the model works and what you're dealing with.
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ID
#502090 Review #502090 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Thumbtack Leads
Loss
$50

Poor service for those who pay for the leads

I tried Thumbtack for about 6 months and experienced most of what other reviewers have listed: vague leads, no response from prospects, very poor lead/job ratio. Most of the leads are either scams or are just people who want to know what something might cost. To address the poor lead quality, I contacted Thumbtack to make some suggestions regarding the lead generation process. I wanted this to be a service I could use in my business. I received no response from Thumbtack. There are many complaints with the BBB about this service. They respond to those since non response will affect their rating. If you say you want your money back in the BBB complait, they comply. In addition to the issue with lead quality, they are technically inept. Not a good thing if you are a tech company wanting to succeed. A few months ago, I stopped receiving leads from them. I contacted Thumbtack and got no response. I filed a BBB complaint and then did get an email from someone. The issue they said was that their system was having problems sending leads to certain email addresses with certain "hosts". My email is hosted through GoDaddy, not anything obscure. They assured me the problem would be resolved in a few weeks. It is still not resolved. To sum up, I think this service has the POTENTIAL to be something useful, but the people running the company have no idea or interest to make it so. They are playing a numbers game and assume that there are more businesses out there to sign up for their service than there are businesses they have alienated.
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ID
#501931 Review #501931 is a subjective opinion of poster.
Location
San Francisco, California
Service
Thumbtack Leads
Loss
$250

Painter Request Review

Thumbtack is a scam. I've been trying to get a job thru them for six months now. I keep submitting $6.67 per bid with NO response to any quote sent. I believe these are all fake. Who sends a request for a painter at 3 o'clock in the morning?aare a
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ID
#500005 Review #500005 is a subjective opinion of poster.
Location
Walthourville, Georgia

I don't suspect a scam, just a REALLY bad business model.

Thumbtack attempts to match prospective clients to service professionals by sending leads to said professionals and having them send quotes. On the surface, this looks fine. But Thumbtack's implementation is VERY bad for professionals, and shares a few elements of a scam. The *ONLY* reason I'm not calling shenanigans right off the bat is because I *have* in fact gotten some work through them. I have 5 big issues with Thumbtack. 1) High price to send a quote. For my field (computer repair, others cost at least 5x as much), sending a quote costs $3.33, each and every time, whether or not you get work from that quote. The *ONLY* criteria for a refund is if the client does not read the quote. Again, this doesn't seem that much, but when only 1 in 10 of these leads works out, you end up paying $30 for a $75 job. 2) No detail in client requests. This is what makes people think there might be a scam at work. When you submit a request, (I did once, for lawn service), it asks you a few relevant questions. Most clients, however, fill out the bare minimum, and sometimes even select "Help figure out what's wrong", which makes it impossible to give a fair quote. 3) Billing to ask for more details. I'm guessing Thumbtack does this to keep professionals from asking customers to perform the work under the table, but there's better ways to do that. If the prospective client has given the bare minimum of details and you need more to give a quote (or even figure out if you can help them), it's billed just like a quote to ask them for more info. 4) "No Obligation". Those submitting requests for quotes are told multiple times that there is "no obligation" to accept any work, and that's fine. However, at no point are they clued into the fact that **professionals pay REAL MONEY to submit quotes**. I can't blame the clients, they don't know; Thumbtack doesn't tell them! My single biggest problem with the service is that prospective clients use Thumbtack to feel out the market for pricing, and then we spend time and money crafting and sending quotes. 5) You pay whether or not *anybody* is hired. When you submit a quote, your credits are only refunded if the prospective client fails to read your quote within 48 hours. You're not refunded if you're not hired. You're not refunded if somebody else confirms that they have been hired. You're not refunded if the client cancels the request. 6) *Possible* fake requests. There are quite a few people out there that are claiming that Thumbtack "generates" fake requests, so that professionals submit quotes and, of course, pay for the privilege of doing so. There certainly is motivation to do so, and if you search, you can find some convincing evidence. This certainly is possible, but I feel it's more likely actual people just feeling out for pricing, or not hiring due to sticker-shock. I'm not the kind of person to complain without suggesting solutions. Here are my solutions to the numbered problems above: 1) $3.33 doesn't seem like that much money, but it quickly adds up! Other fields on Thumbtack cost as much as $15 per quote. I understand Thumbtack's need to pay their bills, but there's no way it costs them $3.33 (multiplied by the number of people that respond to the lead) to accept the quote and email it to me. A paywall is a VERY poor way to "keep out the riff raff". At the current credit-per-quote pricing, a $.50 credit makes a lot more sense. I'd also accept a $10-20 monthly fee to submit an unlimited amount of leads, which would solve nearly all of the other issues. 2) This is a people problem more than anything else. For certain fields, like mine, the drop-down fields don't really help. The free-form fields are optional, and that's where people would be able to put symptoms down. It's very hard to put down cash for a lead I know nothing about. 3) There needs to be a method to ask for more info and still keep freeloaders from slipping their contact details under the table. I'd prefer a single button (no text field) that just says "Not enough info." and maybe even a drop-down list for what possible things you need more info about. 4) There's nothing wrong with reassuring clients that they are under no pressure. However, they should be aware that service professionals pay real cash money to send them quotes, and should reconsider sending the request if they have no intention of actually hiring somebody. 5) Thumbtack needs to overhaul the system underpinning their service. They're obviously trying to prevent cheating or gaming the system for free quotes, but they're doing it in all the wrong ways. The changes that need to be made are too long to detail here, but either prices need to be lowered (see #1), or there needs to be more criteria for a credit refund. 6) Like I said, I personally don't suspect that Thumbtack is generating fake requests, but there certainly is a motive to do so. Replacing the credit system with a monthly fee system would remove the motivation to submit fake requests. Ultimately, Thumbtack nickels and dimes you, $3 at a time, for false hope. Before you know it, you've given them an exorbitant amount of money. I've given them over $60 for 3 actual jobs totaling just shy of $150 over 3 months. I am open to Thumbtack contacting me for input on how to fix their system, but I'm sure they don't want it. Their business model obviously works for them.
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5 comments
#1454821

"When are you available?" and then nothing more. Each response charges me $8.35.

Really? Bad business model.

#851725

I recently started using Thumbtack as Graphic Artist to drum up some work to enhance my portfolio since i recently graduated. The problem I have discovered is that prospective clients on here think that because you are promoting yourself online that you need to be unreasonably cheap.

I have made several quotes for projects that were quite extensive in scope and the majority of the requests ended up being cancelled due to the fact that prospective clients think we work for pennies.

Thumbtack is a great idea but is poorly executed when it comes to client/business expectations.

#848687

Thanks for your review. I also wasted my money on Thumbtack and I totally agree with some of your suggestions.

I think professionals should get a credit refund if a prospective client cancels a request. The request form needs to include more details because many professionals charge a variety of prices depending on time, type of service, travel cost, etc. Just quoting a flat rate or a range from lowest price to highest price without any specifics can give the clients sticker shock. After that, they won't be interested in reading any more details.

When you have no clue what the client is expecting to pay, you can't possibly guess

if it's worth your money to send a quote.

I think clients should be allowed to include that in the form. Also, charging clients a minimal fee would *** out window shoppers.

#830480

In the home improvement area, these quotes seen cookie-cutter. Almost no matter what type of job listed, the price range seems to be $3K-$10K.

2 rooms, 5 rooms. Space planning, furnishings, lighting, mo matter.

Without knowing exactly what is required of each space, there is no way a professional can submit a quote that breaks out labor and materials without more detailed information. This information can't be quoted without a visit to the site to see what needs to be done.

#829282

Perhaps they should only charge for the quote that is actually accepted. It is like making commission for selling something.

You don’t get the money until someone buys it!

I totally agree with your review and I am glad I caught it before I jumped into it! Thanks!

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ID
#498347 Review #498347 is a subjective opinion of poster.
Location
San Jose, California
Service
Thumbtack Leads
Loss
$50

Fake Leads

I have paid for several credits and sent several quotes as an event planner with only one response. The phone numbers the prospective clients list are fake either no one answers or its an automated voice mail repeating the number you dialed or the box is full. One lead left a phone number to Claire magazine with which the voice mail belonged to someone else. I have called Thumbtack and they give lame excused. I have reported them to the BBB and deleted my account. All the leads are very vague and suspect. A total waste. Blah Blah Blah Blah!!!!!
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1 comment
#933942

Yes .. It is fake.

I was given piano teacher leads and one number where someone answered. Strangely he had no interest in starting because he worked full time. Why put a listing then? Obviously fake.

Then one number just had an answering machine. It is impressive because someone takes the time to fill in the requests which involves answering a few questions. This site and match.com hire fake writers I know for a fact. Match has even had listings asking for writers of love letters.

Very unscrupulous business ...thumbtack, but it seems to becoming more common with big online business . Beware!!

ID
#497512 Review #497512 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Thumbtack Leads
Loss
$50