Thumbtack
Reviews and Complaints
9
ISSUES RESOLVED
291
Company responses
3.5K
TOTAL REVIEWS
1.6M
CLAIMED LOSSES
680K
PAGE VIEWS
Thumbtack Reviews
Big waste of time
Make the effort to quote on the leads supplied, and not a single response to more than 25 quotes submitted. And by no response, I mean that the "leads" never even bother to look at the quotes. There is no point in sending any money to this worthless site, because there is no accountability on the client profiles they accept. I suspect many of the client leads are simply fake just to keep people hanging around the site. Major fail. Although the good news is that they refund the "credits" when a lead doesn't look at a quote for two days, the bad news is that you have already bought the credits, so Thumtack has your money, and you have nothing to show for it.
ID
Location
York, Pennsylvania
Service
Thumbtack Leads
Pros
- Ease of use
- Concept
- Customer service seemed very legit
Cons
- No results
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Let the company propose a solution
Leads are worthless
I was referred to thumbtack from a minister. I do photography and I met him at a wedding, he referred me saying that he had very good success with the company. I subsequently joined and have had numerous requests come to me for quotes. I am NOT able to ever get a response back on any quote no matter what I quote the request at. Do not get responses for any email questions that I ask. I have also had the exact same request sent to me twice in less than three hours of each other, this after bidding on the job the first time. Some of their names are like other people have said. Odd names and consistently different types of names, not names you normally hear or are spelled very different. I have also seen requests come in that are impossible to meet. Example being, photograph and video record a Wedding, have everything fully edited in one hour after the Wedding to be shown at the reception, including photos being taken during that same hour. IMPOSSIBLE to do.
ID
Location
Chandler, Arizona
Service
Thumbtack Leads
Reason of review
Bad quality
Thumbtack - Leads Review from Tucson, Arizona
I know that the leads aren't bogus. I have had some old clients of mine Pop up through thumbtack. However it is a wast of time. They gave me $25 I. Free leads and not one has come through. They were supposed to feature me as a thumbtack spotlight and give me $50 in free bids. That kept getting postponed and got lots of emails apologizing for not doing the spotlight etc. over a year with them and nothing. Don't waste your time. Certainly don't waste your money.
ID
Location
Tucson, Arizona
Service
Thumbtack Leads
Reason of review
Bad quality
Thumbtack - Leads Review from Coconut Creek, Florida
It s another scam .. I contacted over 15 of there fake contacts not even one response.... I can't believe they are getting away with this .
1 comment
ID
Location
Coconut Creek, Florida
Service
Thumbtack Leads
Reason of review
Poor customer service
Thumbtack Bad Review From Potential Customer
I had a very bad review from a potential customer on Thumbtack that never hired me. The guy was wanting things that were outside the scope of a normal home inspection! He also was requiring a warranty, inspecting AV cables and such, wanted someone with 10 years of experience, E&O insurance so much more!!! I have 15 years experience with excellent feedback mostly from Home Advisor Pro for many years. I am new to Thumbtack and have a few good reviews until yesterday! I had a bad feeling about this lead but going against my gut feeling I accepted it! I told him what I can do and maybe check out the cables since I have some experience in electronics but told him I do not have E&O it is not required in the state of Oklahoma and have only been asked if I had E&O maybe once or twice! I have also been warned by other inspectors to be cautious of anyone who demands E&O because they may be looking for someone to sue!!! So when this guy demanded E&O red flags were going up for me! He told me he would not hire me because I did not have E&O I said ok then hire someone else to sue Ok maybe I should not have said that but I did it, was not a big deal but had feelings about the situation. He came back and said he would turn me in to Thumbtack, Home Advisor Pro, & the BBB!!!! He said something like good luck getting business!!! So this guy went way over the top, threatening me, my business, & my livelihood which can affect my family! I had an incident like this once through Home Advisor Pro and it was a miscommunication. They reported me to Home Advisor Pro and the BBB I got that taken care of and removed from those sites without incidence. Bottom line I have called Thumbtack today and they blah blah said it is their policy once communication is made they cannot remove the bad review and the 1 star rating from this potential customer. Why would two other companies remove bad reviews from someone that never hired me but Thumbtack will not??? That is just not right and should be illegal! It is not fair that any Johnny come lately that has never hired you can just out of a whim give a bad grade that can hurt or ruin a mans business! They should only be able to leave a review if that person was hired which would be fair. I will not take this sitting down! I will take this to the top and if not rectified I may fire Thumbtack!!! I am the customer, they apparently dont give a *** about their customers!
3 comments
ID
Location
Oklahoma City, Oklahoma
Service
Thumbtack Customer Care
Positive Experience Review
Rainbow Rosie Face Painting is excellent. I recommend her services to everyone who is celebrating any kids birthday.
ID
Location
Deer Park, New York
Reason of review
Good quality
Positive Experience Review
I had a very nice gentleman from thumbtack nane John Beaunane who did a wonderful job added a door to our upstairs bedroom. He did an excellent job in a clean and neat fashion we will use him again for house hold job s. His prices are very reasonable. Thank you
ID
Location
Rockville, Connecticut
Reason of review
Good quality
I have already quoted close to 20 and have no work. Got one response, which never turned into a client. I have a Masters Degree, 25 years experience, and my rates are cheap. I have pics, 10 5-star reviews, and a great profile. I am frustrated by this an broke too! I...
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6 comments
PissedConsumer1335283
#1335283
I wont be using thumbtack Didnt work for me when you contact contractors in different state aleast 4 hours away, I guess the over 5 million people living closer were not contractors!!!!
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ID
Service
Thumbtack Leads
Reason of review
Bad quality
Thumbtack - Contractor Review from Bellevue, Washington
Thumbtack caters to people looking for a good enough deal, that they don't want a Licensed Contractor. So, when they ask the prospective client, do they want a Licensed Professional, and their answer is "No" or their not sure, you know, if your a professional, who pays for Insurance and Bond, etc. You don't have a chance on selling that job, unless you can compete with Non Professional, unlicensed people. They are not Contractors, they are at best "handymen"!
1 comment
ID
Location
Bellevue, Washington
Amazing at supplying terrible leads!
Thumbtack will supply you with all the leads your willing to pay for! The quality of these leads are garbage. Customers can literally make a fake email address and ask for quotes in 5 seconds. Quotes that professionals need to PAY for in order to send. There is ZERO screening process for customers on thumbtack. Customers NEVER respond to quotes or any supplied contact information. They most always are just price shopping with zero intention of committing. They might all be robots made by ThumbTack itself, to make money. What a genius business model. Charge professionals a few dollars to send quotes to thin air. Money from nothing! I'm going to start using it to drive my competitors bankrupt.
4 comments
ID
Location
Lincoln Park, New Jersey
Service
Thumbtack Leads
Pros
- Idea
- Concept
Cons
- Lost money
- Safety concerns
- No results
Reason of review
Scam Service
Preferred solution
Let the company propose a solution
Thumbtack - Review in Professional Services category from Beverly, Massachusetts
I have to say I've been using Thumbtack for 16 mo. 95% of people have never heard of it. Most clients that I've worked with didn't know that you pay to bid. I have gotten many jobs through Thumbtack...and would hope that there aren't any fake job requests up there. I've contacted customer service many times for one thing or another and they've always resolved the issue and many times given me free credits for my trouble.
2 comments
ID
Location
Beverly, Massachusetts
Reason of review
Good customer service
Thumbtack - Leads Review from Cherry Hill, New Jersey
Used it once just on faith. Wish I had read these reviews first. I am suspicious of whether these "leads" Are real. I had question for a land and it was days later when thumbtack said couldn't answer question due to their rules. I think that if they are satisfied with their payment structure and really want to support small biz, then why not give contact info to biz vs to leads--supposedly. Biz has no power and operates on faith until actually connection is made. Hmmmm going to quit. THANKS EVERYONE.
ID
Location
Cherry Hill, New Jersey
Service
Thumbtack Leads
Reason of review
Not as described/ advertised
New Reviewer
Thumbtack is a scam
Speaking as a business owner, this "service" is not legit. It quickly becomes obvious that the leads are bogus. Thumbtack has a vested interest in supplying you with potential jobs. This would be fair if the leads were real. They are fake. It is difficult to believe that thumbtack is not complicit. The volume of leads on a daily basis in not believable. No one ever responds to the quotes supplied to them through thumbtack. I have been a business owner for over 30 years and have never seen the number of "leads" thumbtack texts/emails to me on a daily basis. None have ever proven to be real. If you are a business owner I encourage you to invest in other proven types of marketing. Any money spent on thumbtack is a waste of time and resources. Hope this information is helpful to you.
3 comments
ID
Location
Bellevue, Nebraska
Service
Thumbtack Leads
Pros
- Ease of use
- Concept
- Idea
Cons
- No accountability
- Lost money
- I believe this is a scam
Reason of review
Bad quality
Loss
$100
Preferred solution
If you are not complicit in this scam then prove the leads are legit. Confirm their identity, pass contact information on to business owner.
Unverified leads don't pay off
I've been using Thumbtack for about 4 months, and have spent in excess of $200 on their unverified leads. Simply they do not vet or verify leads in any way. I have seen many postings repeated under different categories, so it is obvious the poster is just fishing for prices with no intention of actually hiring anyone. This site is a money dump. Thumbtack should change their policy to reimburse pros when the poster doesnt hire anyone, but instead they keep all the money, even though no company was hired. This is a shady practice. Without proper verification and vetting any employee or friend, etc... can post fake jobs with no intention of hiring anyone just to drive up revenue for Thumbtack. Beware!
1 comment
ID
Location
Fort Lauderdale, Florida
Service
Thumbtack Leads
Pros
- Idea
- Concept
- Ease of use
Cons
- No accountability
- No results
- Lost money
Reason of review
Unverified leads
Loss
$150
Preferred solution
Add proper lead verification for all job posters
Project Review
Who gives a qoute on a project before seeing? Not once was i contacted by a lead i paid for. Contractors stay away
ID
Location
Fort Lauderdale, Florida
Reason of review
Not as described/ advertised
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Thumbtack
X. If you get the leads and they don't respond and you get your money back I have had no problems whatsoever getting actual work in fact I'm reaching max at the moment other work that I can do. I have met some really nice people and they pay me on timeI believe to be successful you have to provide services that everybody needs like lawn care or furniture refinishing I do not think the leaves are bogus since I have talked to him over the phone provide a service at their homes I've even gotten tips