Big waste of time

Make the effort to quote on the leads supplied, and not a single response to more than 25 quotes submitted. And by no response, I mean that the "leads" never even bother to look at the quotes. There is no point in sending any money to this worthless site, because there is no accountability on the client profiles they accept. I suspect many of the client leads are simply fake just to keep people hanging around the site. Major fail. Although the good news is that they refund the "credits" when a lead doesn't look at a quote for two days, the bad news is that you have already bought the credits, so Thumtack has your money, and you have nothing to show for it.
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ID
#585270 Review #585270 is a subjective opinion of poster.
Location
York, Pennsylvania
Service
Thumbtack Leads
Pros
  • Ease of use
  • Concept
  • Customer service seemed very legit
Cons
  • No results
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Let the company propose a solution

Leads are worthless

I was referred to thumbtack from a minister. I do photography and I met him at a wedding, he referred me saying that he had very good success with the company. I subsequently joined and have had numerous requests come to me for quotes. I am NOT able to ever get a response back on any quote no matter what I quote the request at. Do not get responses for any email questions that I ask. I have also had the exact same request sent to me twice in less than three hours of each other, this after bidding on the job the first time. Some of their names are like other people have said. Odd names and consistently different types of names, not names you normally hear or are spelled very different. I have also seen requests come in that are impossible to meet. Example being, photograph and video record a Wedding, have everything fully edited in one hour after the Wedding to be shown at the reception, including photos being taken during that same hour. IMPOSSIBLE to do.
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ID
#585261 Review #585261 is a subjective opinion of poster.
Location
Chandler, Arizona
Service
Thumbtack Leads
Reason of review
Bad quality

Thumbtack - Leads Review from Tucson, Arizona

I know that the leads aren't bogus. I have had some old clients of mine Pop up through thumbtack. However it is a wast of time. They gave me $25 I. Free leads and not one has come through. They were supposed to feature me as a thumbtack spotlight and give me $50 in free bids. That kept getting postponed and got lots of emails apologizing for not doing the spotlight etc. over a year with them and nothing. Don't waste your time. Certainly don't waste your money.
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ID
#585253 Review #585253 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Thumbtack Leads
Reason of review
Bad quality

Thumbtack - Leads Review from Coconut Creek, Florida

It s another scam .. I contacted over 15 of there fake contacts not even one response.... I can't believe they are getting away with this .
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1 comment
#935123

X. If you get the leads and they don't respond and you get your money back I have had no problems whatsoever getting actual work in fact I'm reaching max at the moment other work that I can do. I have met some really nice people and they pay me on timeI believe to be successful you have to provide services that everybody needs like lawn care or furniture refinishing I do not think the leaves are bogus since I have talked to him over the phone provide a service at their homes I've even gotten tips

ID
#584223 Review #584223 is a subjective opinion of poster.
Location
Coconut Creek, Florida
Service
Thumbtack Leads
Reason of review
Poor customer service

Thumbtack Bad Review From Potential Customer

I had a very bad review from a potential customer on Thumbtack that never hired me. The guy was wanting things that were outside the scope of a normal home inspection! He also was requiring a warranty, inspecting AV cables and such, wanted someone with 10 years of experience, E&O insurance so much more!!! I have 15 years experience with excellent feedback mostly from Home Advisor Pro for many years. I am new to Thumbtack and have a few good reviews until yesterday! I had a bad feeling about this lead but going against my gut feeling I accepted it! I told him what I can do and maybe check out the cables since I have some experience in electronics but told him I do not have E&O it is not required in the state of Oklahoma and have only been asked if I had E&O maybe once or twice! I have also been warned by other inspectors to be cautious of anyone who demands E&O because they may be looking for someone to sue!!! So when this guy demanded E&O red flags were going up for me! He told me he would not hire me because I did not have E&O I said ok then hire someone else to sue Ok maybe I should not have said that but I did it, was not a big deal but had feelings about the situation. He came back and said he would turn me in to Thumbtack, Home Advisor Pro, & the BBB!!!! He said something like good luck getting business!!! So this guy went way over the top, threatening me, my business, & my livelihood which can affect my family! I had an incident like this once through Home Advisor Pro and it was a miscommunication. They reported me to Home Advisor Pro and the BBB I got that taken care of and removed from those sites without incidence. Bottom line I have called Thumbtack today and they blah blah said it is their policy once communication is made they cannot remove the bad review and the 1 star rating from this potential customer. Why would two other companies remove bad reviews from someone that never hired me but Thumbtack will not??? That is just not right and should be illegal! It is not fair that any Johnny come lately that has never hired you can just out of a whim give a bad grade that can hurt or ruin a mans business! They should only be able to leave a review if that person was hired which would be fair. I will not take this sitting down! I will take this to the top and if not rectified I may fire Thumbtack!!! I am the customer, they apparently dont give a *** about their customers!
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3 comments
#1182989

interesting. thanks

#1182987

I totally believe you. I have had several people on the Thumbtack agree to the project, the terms, payment, etc.

only to come back and want a refund or free work.

Thumbtack knows about this issue but does nothing. They make you a hostage of unscrupulous people.

#1104455

I agree. They should have a one time courtesy.

How is the fighting going? I need one removed as well.

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ID
#584070 Review #584070 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Thumbtack Customer Care

Positive Experience Review

Rainbow Rosie Face Painting is excellent. I recommend her services to everyone who is celebrating any kids birthday.
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ID
#583633 Review #583633 is a subjective opinion of poster.
Location
Deer Park, New York
Reason of review
Good quality

Positive Experience Review

I had a very nice gentleman from thumbtack nane John Beaunane who did a wonderful job added a door to our upstairs bedroom. He did an excellent job in a clean and neat fashion we will use him again for house hold job s. His prices are very reasonable. Thank you
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ID
#583531 Review #583531 is a subjective opinion of poster.
Location
Rockville, Connecticut
Reason of review
Good quality
Thumbtack - Wasting money without any real proof.
I have already quoted close to 20 and have no work. Got one response, which never turned into a client. I have a Masters Degree, 25 years experience, and my rates are cheap. I have pics, 10 5-star reviews, and a great profile. I am frustrated by this an broke too! I...
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6 comments
#1335283

I wont be using thumbtack Didnt work for me when you contact contractors in different state aleast 4 hours away, I guess the over 5 million people living closer were not contractors!!!!

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ID
#582676 Review #582676 is a subjective opinion of poster.
Service
Thumbtack Leads
Reason of review
Bad quality

Thumbtack - Contractor Review from Bellevue, Washington

Thumbtack caters to people looking for a good enough deal, that they don't want a Licensed Contractor. So, when they ask the prospective client, do they want a Licensed Professional, and their answer is "No" or their not sure, you know, if your a professional, who pays for Insurance and Bond, etc. You don't have a chance on selling that job, unless you can compete with Non Professional, unlicensed people. They are not Contractors, they are at best "handymen"!
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1 comment
#931909

Sorry, but that's not my experience at all. I've been listed on thumbtack now for a year and a half in a different category, and have had good success in getting hired by quality customers.

Just like anywhere else (including brick and mortar businesses), there are serious customers, and there are people just looking. If someone is looking to hire someone to work on their house and they don't care if that worker is licensed or not, it is probably because they don't have the funds to hire a licensed contractor, therefore, that isn't really your customer anyway.

ID
#582528 Review #582528 is a subjective opinion of poster.
Location
Bellevue, Washington

Amazing at supplying terrible leads!

Thumbtack will supply you with all the leads your willing to pay for! The quality of these leads are garbage. Customers can literally make a fake email address and ask for quotes in 5 seconds. Quotes that professionals need to PAY for in order to send. There is ZERO screening process for customers on thumbtack. Customers NEVER respond to quotes or any supplied contact information. They most always are just price shopping with zero intention of committing. They might all be robots made by ThumbTack itself, to make money. What a genius business model. Charge professionals a few dollars to send quotes to thin air. Money from nothing! I'm going to start using it to drive my competitors bankrupt.
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4 comments
#930742

Total waste of my money and time.

This account is currently deactivated. Please contact support@***.com from your account's email address, and we can resolve the problem. Sorry for the inconvenience!

But i still getting shitleads

#930546

Go to Facebook and search for "thumbtack complaints" read the stories thumbtack does not want you to see. We shed light on their questionable business practices.

#930539

I received many "leads" in just two days, after 2 years of absolutely nothing. Spent $6.66 responding to 2 leads, and they never called me.

I am a personality trainer offering $20 an hour, and no one responded to my quotes. All rubbish!

#931915
@PissedConsumer930539

I'm assuming you meant to say you're a personal trainer. You only sent out two quotes and you're giving Thumbtack a bad review?

Seriously? I'm a personal trainer and have been using Thumbtack for a year. I've had good luck signing clients and I charge $50 a session. The shorted period of time any client has signed on with me through Thumbtack has been 2 months.

I have a client right now I've been training for 6 months and I found them from a Thumbtack lead. Give it a little time. Have you ever worked in a gym as a trainer?

How many potential customers do you have to talk to before one signs up for training? Time.

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ID
#581904 Review #581904 is a subjective opinion of poster.
Location
Lincoln Park, New Jersey
Service
Thumbtack Leads
Pros
  • Idea
  • Concept
Cons
  • Lost money
  • Safety concerns
  • No results
Reason of review
Scam Service
Preferred solution
Let the company propose a solution

Thumbtack - Review in Professional Services category from Beverly, Massachusetts

I have to say I've been using Thumbtack for 16 mo. 95% of people have never heard of it. Most clients that I've worked with didn't know that you pay to bid. I have gotten many jobs through Thumbtack...and would hope that there aren't any fake job requests up there. I've contacted customer service many times for one thing or another and they've always resolved the issue and many times given me free credits for my trouble.
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2 comments
#936792

Seriously!?!

I do not believe you. I joined thumbtack as a marketing project for my Entertainment company.

I sent my 25 quotes and have been hired once. When we had the meeting, even she thought Thumbtack was a little shady. Communication is horrible. I even sent a message to each prospect follow up, each day for 30 days straight.

No response, even when I told them I need to know if you have someone else hired, because I received another request for the same date. No response still. This is garbage and a scam.

Most requests I think are derived by Thumbtack staff, just to keep up appearances and sucker more money out of hard entrepreneurs! -J.

#931824

I've been on thumbtack since the beginning of 2015 and have been hired 5 times already. The jobs I get are small masonry jobs.

I find that meeting the person in person gives me the best chance at getting the job so in between jobs I'm driving to leads and selling my knowledge and ability.

I think the leads are just that you have to go out and do the leg work. There is competition out there people get moving.

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ID
#581846 Review #581846 is a subjective opinion of poster.
Location
Beverly, Massachusetts
Reason of review
Good customer service

Thumbtack - Leads Review from Cherry Hill, New Jersey

Used it once just on faith. Wish I had read these reviews first. I am suspicious of whether these "leads" Are real. I had question for a land and it was days later when thumbtack said couldn't answer question due to their rules. I think that if they are satisfied with their payment structure and really want to support small biz, then why not give contact info to biz vs to leads--supposedly. Biz has no power and operates on faith until actually connection is made. Hmmmm going to quit. THANKS EVERYONE.
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ID
#581473 Review #581473 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Service
Thumbtack Leads
Reason of review
Not as described/ advertised
New Reviewer

Thumbtack is a scam

Speaking as a business owner, this "service" is not legit. It quickly becomes obvious that the leads are bogus. Thumbtack has a vested interest in supplying you with potential jobs. This would be fair if the leads were real. They are fake. It is difficult to believe that thumbtack is not complicit. The volume of leads on a daily basis in not believable. No one ever responds to the quotes supplied to them through thumbtack. I have been a business owner for over 30 years and have never seen the number of "leads" thumbtack texts/emails to me on a daily basis. None have ever proven to be real. If you are a business owner I encourage you to invest in other proven types of marketing. Any money spent on thumbtack is a waste of time and resources. Hope this information is helpful to you.
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3 comments
#950243

I'm as frustrated with Thumbtack as anyone, but I know some of the leads I get are real. I've also sent out quite a few quotes that were never opened, thus got my credits back.

Unfortunately, there were changes made last Fall that made me grade the company from a 9 to a 2. Look at the company website. We should move to San Francisco and work for this company from the other side. Infuriating when we are trying to book parties and make a few hundred dollars and they are having boating trips.

I've probably booked six or seven parties with Thumbtack between last May to October when they changed things for caterers and everything went South.

I do have a potential client I'm in touch with for a graduation party, so yes - there are some real people out there. Need to really pick and choose which ones you bid on.

#944833

Thanks to everyone on this complaint site for the heads up. I just received a flyer in the mail from Thumbtack offering 10 free quotes for signing up.

I checked the website just to see what its like and was surprised when I clicked the link for electricians that it says something about "do you need electrical work but don't want to hire a licensed electrician". Who would want anyone BUT a licensed electrician working in their home? Sounds dangerous to me!

Then I found the link for complaints and see that most likely all the leads are false. Thanks for saving me time and money, I will be staying away from Thumbtack.

#945076
@PissedConsumer944833

glad to help

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ID
#581396 Review #581396 is a subjective opinion of poster.
Location
Bellevue, Nebraska
Service
Thumbtack Leads
Pros
  • Ease of use
  • Concept
  • Idea
Cons
  • No accountability
  • Lost money
  • I believe this is a scam
Reason of review
Bad quality
Loss
$100
Preferred solution
If you are not complicit in this scam then prove the leads are legit. Confirm their identity, pass contact information on to business owner.

Unverified leads don't pay off

I've been using Thumbtack for about 4 months, and have spent in excess of $200 on their unverified leads. Simply they do not vet or verify leads in any way. I have seen many postings repeated under different categories, so it is obvious the poster is just fishing for prices with no intention of actually hiring anyone. This site is a money dump. Thumbtack should change their policy to reimburse pros when the poster doesnt hire anyone, but instead they keep all the money, even though no company was hired. This is a shady practice. Without proper verification and vetting any employee or friend, etc... can post fake jobs with no intention of hiring anyone just to drive up revenue for Thumbtack. Beware!
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1 comment
#948236

I have placed bids on 12 jobs in the past month. The potential jobs turn out to be someone clearly with no intention of hiring anyone. Have lost about $200.00 and all faith in Bumbtack!!

ID
#581376 Review #581376 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Thumbtack Leads
Pros
  • Idea
  • Concept
  • Ease of use
Cons
  • No accountability
  • No results
  • Lost money
Reason of review
Unverified leads
Loss
$150
Preferred solution
Add proper lead verification for all job posters

Project Review

Who gives a qoute on a project before seeing? Not once was i contacted by a lead i paid for. Contractors stay away
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ID
#581203 Review #581203 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Not as described/ advertised