Thumbtack Reviews

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Wasted My Time & Money

I operate my own mobile dj company in Greenville SC. A friend found this company online and sent me the link. I was impressed with the way it looked and navigated. Quickly signed up my company in their database and even bought their $35 credits so I could participate. All is fine, until I notice that NO ONE responds. The moment you pay, you receive several leads a day. So this kept me busy for a week, just sitting at my desk writing up custom quotes to all the leads I was receiving. I was very excited at first. Eventually, I suspected fraud, because I'm a very marketable and talented dj. So I did a series of extreme under bidding, $250 to $350 dj responses to several leads. Still no reply. MAYBE: Maybe they are sending out a few, a handful of real leads. But I'm certain that they generate fake leads just to tease the vendor into paying for the quotes. TRUE BUSINESS GOAL: The real bottom line for a vendor is to have the clients click through to their website. Like placing an ad in newspaper, the newspaper doesn't sell your product, they just share your name to the audience. So in the end, if the client clicks your website and still doesn't buy your product then it's the vendors fault. But thumbtack doesn't even get real clients, they create fake leads.
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1 comment
#848654

Thanks for your review. I noticed the same pattern when I had an account with Thumbtack.

As soon as I bought a package of credits, I started getting leads like crazy (which is highly unusual in my profession).

When the credits were used up and I didn't purchase more, suddenly the leads dried up to nothing. I hardly think it was a coincidence.

ID
#511718 Review #511718 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Thumbtack Leads
Loss
$150
New Reviewer

Holy Cow, how are they still in business???

Update by user Jul 17, 2014

They Will find out a way to separate you(a business owner) from your hard -earned dollars. Thats what they do, and they do it like no one else I have ever seen!

Original review posted by user Jul 17, 2014
I tried this service, which I actually believe is a wonderful concept, but turned out to be a Highly Qualified Waste of Time. I was always suspicious about THUMBTACK. They are professionals at getting your hard earned dollars and use classic bad business practices on many levels to do it. There is great thought behind this SCAM company. I was contacted about a lead for someone spilling water in their Macintosh Computer(twice) - and I charge half of what apple charges. Never heard back from anyone with a highly competitive price. SO BAD ON SO MANY LEVELS. NEVER HEARD BACK FROM ANY LEADS OVER A SPAN OF 4 -5 MONTHS. They really need to be investigated by the attorney general of their State. Do yourself a favor, and don't even bother playing their "bait and switch" games.
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ID
#511288 Review #511288 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$45

Avoid Thumbtack at all costs !!!!

Thumbtack, without a doubt is the worst functioning internet company on planet earth. I have given my last cent to this corrupt and slimy operation. I will save you the time, money and effort of doing business with them. First of all IT IS NOT FREE !!!!!! if you are a service provider you have to pay to respond to the leads they send you. A huge majority of the leads are worthless, they lack information and detail. Bottom line is most customers are just price shopping and have no idea it costs us money to communicate with them. My biggest suspicion is probably true and that is that most of the leads are phony. People will dispute this (thumbtack will for sure) but how many of you have ever met or seen someone with the first name "Khristeena" Or how about "Tharesa" ? Thats just two of of dozens of strangely spelled first names I have seen. (leads I have gotten) Thumbtack refuses to listen to any advice the service providers give them. You can simply go to their Facebook page and read the onslaught of complaints (keep in mind the delete them constantly) thumbtack I cannot wait until you are sued.
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2 comments
#891757

OMG I was saying the same thing about the names they are BOGUS.

#854465

I have to agree with this poster regarding the names of quote requesters.

I once received a lead from a "person" whose "name" started with an O and then 9 consonants.

It looked liked someone's cat had walked across their keyboard. And when I sent a complaint to Thumbtack, I received no reply.

I am a freelance Videographer. As a rule I do not do weddings or music videos.

(Too much work, too little money.) I have informed Thumbtack of this and requested that I NOT be sent these leads. Yet that is 90% of the leads I continue to receive.

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ID
#511280 Review #511280 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$80

Bogus Quotes

Seems from what I have seen and heard from others based on the way Thumbtack Works.. it's really ripping off the professionals using it. #1 They give you credits for completing things on their page, but you never see the credits and you can't use them for anything, you still have to buy credits. Thumbtack thanked me for all I filled out and said I have 92 credits, but they can't be used for replying to a quote. #2 Seems many of the quotes are bogus. 5 pros can reply to the quotes. The last one I did was $9.99 to quote (let's say $10 to make life easy).. so 5 people reply at $10 = $50 for Thumbtack, then the fake person opens all 5 and cancels the project = Thumbtack does not refund if the quote is opened. = $50 for Thumbtack. Let's say they do that in 200 cities a day = $10,000 per day in their pocket for faking out professionals. Until they block this loophole, I suggest staying clear.
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ID
#511262 Review #511262 is a subjective opinion of poster.
Location
Beaverton, Oregon
Service
Thumbtack Leads
Loss
$65

Review from Maplewood, Minnesota

Thumbtack is awesome. Anyone who says otherwise doesn't know their industry/market or has zero ability to communicate to potential clients/customers in a compelling fashion. If no one is biting you're charging too much. *** "The fault dear Brutus is not In our stars, but in ourselves."
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8 comments
#924630

I have sent out 100's of bids...I've been hired roughly 12 times. When and if someone isn't completely rude in response to a truly professional statement...they will react with anger.

For example...a flat panel installation from Best Buy is 250.00 without any audio system, remote programming etc. I will bid 225 to 250 dollars. I have been told by several people they have someone who offered to do the work for 100 to 140 dollars.

No offense but breaking less than even when paying for a vehicle, licenses, insurance, fuel is not worth. Thumbtack seems to be a ton of crackheads posing as professionals.

#891778

"Charging to much *** you say. hhmm or is it that people are working for nearly free? Your fake because if you wasn't your ignorant self wouldn't be on this site trying to insult people who have REAL stories.

#860744

I think anyone dumb enough to associate Julius Caesar with a business is more priceless than any retort I could come up with.

Thumbtack is 95% scam. (Happy with that evaluation?) So is care.com, wyzant.com, and a host of other freelancing sites.

I can't believe the government or a watchdog group hasn't started to crack down on these guys. People have to get more than pissed about it, and go to the media, the BBB, and write their Congresspeople.

#848660

What a coincidence that you didn't write any actual DETAILS in your review about why you think Thumbtack is so great! As far as rates go, experienced professionals know what a realistic fee is.

I guess you ignored the reviews posted by other users claiming they intentionally underbid and they still didn't get the job. I wouldn't be surprised if you're employed by Thumbtack.

#848642

http://www.thumbtack.com/profile/services/VAXcmDKiJ0wHUw/

Ill include mine.

Hired about 20-25 times in the past 3 months.

Isn't a scam.

#849670
@PissedConsumer848642

Just because you have had success with them does not mean its legit. Its such typical American behavior to assume everything is perfect because you haven't been burned (yet) If you saw the pages of evidence I have PROVING thumbtack is a dishonest/fraudulent company you would fall over.

I doubt you will pay attention to this so instead how about researching things a bit ? Google search "thumbtack scam" or "thumbtack rip off"

#849760
@PissedConsumer848642

Yet only three reviews. Bwhaaaaaaa! The site is a total scam.

#841250

Since you're such a big fan of Thumbtack why don't you post your Thumbtack profile link? Anyone with the amount of confidence you are displaying would proudly include a link for all of us to see. Or how about giving us some examples of the wonderful success you are having with them.

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ID
#510828 Review #510828 is a subjective opinion of poster.
Location
Maplewood, Minnesota
got contractor's name and recommendation from your website as an experienced and reliable deck builder. Paid him $4,600, did not complete the project, did not return phone calls, did not return emails. found he is no longer a licensed contractor in PA. filed a...
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7 comments
#1267322

Brad Howell is not an honest man nor is he a reputable contractor.

Brad Howell is Dishonest, Unskilled and Unreliable.

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ID
#510565 Review #510565 is a subjective opinion of poster.
Location
Palmerton, Pennsylvania
Product
Thumbtack Website
Loss
$2000

Thumbtack - Lead Generation Review

I am fully qualified that has her license missing. I have written my credentials. I got one customer. Trained him and then he wanted to go out with me. It's impossible with my abilities not to get hired. I gave it for free. So it's not $. I have over 25 years at 62 in fitness .At 36 25 34 size 5. No wrinkles on triceps flat stomach I'm doing or know something. The last video that came out dance to lose was something I wanted to do. Without monies, you are sol. I am goal oriented. I have ran Jack La Laane. Knew him. Ran Nautilus in Texas and Womens Fitness Hydraulic and interval.training. i guarantee my work. Some things wrong. Also you have me under Wendi-Davis. She's a talent director. Please remove.i'm Suzi Starr. Thank you.
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1 comment
#854467

WTH?

Is this individual sober or speak/write English?

ID
#510436 Review #510436 is a subjective opinion of poster.
Location
Ormond Beach, Florida

Thumbtack - Review in Professional Services category

I hired an officiant using thumb tack services rated five stars. I certainly would not rate sacred ceremonies five stars! She did the job but we had to reach her to say "hey could you sign our marriage license! Shecdu d come out to correct the err...unnamed
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ID
#508095 Review #508095 is a subjective opinion of poster.
Location
Fairfield, California
I have gotten one client on thumbtack but that is it. I have received about 12 leads in two months. However, I think most people are just price shoppers or not serious. Over half of the leads given to me, never even looked at the quote that I sent. However, you do get...
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7 comments
#1646217

Thumbtack was a good thing until it changed its format. Now, vendors who pay into the service are being ripped off.

They don't even have the choice as to which potential customers they make contact with.

They pay much higher premiums for receiving non-qualified leads. If looking to expose your business, look elsewhere.

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ID
#507675 Review #507675 is a subjective opinion of poster.
Location
Thousand Oaks, California
Service
Thumbtack Leads

Thumbtack is NOT a SCAM

I spent $4000 in 2 years on 2 1/2 page full color phone book ads. Tracking included. Failed to get 1 call. Using the logic here, that makes the phone book a scam. Maybe they didn't send the books out? 99% of the complaints come from the photographer/wedding industry. Zero credentials are needed to be a photographer or DJ. Therefore, you are subject to competiton from any kid with a laptop. A lead service that advertises on competeing quotes gets people looking for a bargain. Therefore, in a cutthroat industry like that, assuming the leads are fake because you didn't get a sale is ridiculous. Is it possible that A. You don't know your market as well as you think? B. Your profile/ personal website are not very good? C. MAybe thumbtack just isn't for you industry in your area? D. Bad economy. Can you compete with a kid who will shoot an entire multiple location wedding over 5 hours for $300 (because that happens now..) Thumbtack works for me, and many others. Try it. If "blowing" $100, $200, or less..(as I have read complaints about "wasting $40") is killing you, maybe owning a business isn't for you. It feels good to blame thumbtack as a "scam", but considering most of the complaints come from a certain industry, maybe that industry is just overpopulated in your area. Part of owning a company is knowing your market. Having the best food won't make you rich if you open in a neighborhood with 20 other restaurants and no foot traffic. In fact, the few reviews I read that posted info about the reviewer (linked to their site), I thought both the review itself and the site were poorly written and would not get a call from me. TL: DR....MAYBE IT"S YOU Advertising is all jumbled right now. Phone books died. 50% have android. 50% have I phones. Google has a virtual Search monoploly.
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6 comments
#891763

So how do you explain an email saying a quote was viewed that was never viewed? Go some where else with your lies.

#854470

I agree about the "poorly written" website or profile.

Just read some of these posted complaints!

Poor grammar, poor English, spelling errors, no punctuation.

If you can't take the time to present yourself properly, display a lack of attention to detail, then why would someone spend their hard earned money with you?

#848991

I guess you didn't bother to actually read those reviews. If you did, you would know the complaints are not all about losing money.

They are about Thumbtack's deceptive business practices, such as NOT TELLING PEOPLE UP FRONT THAT THERE IS A FEE!!!

They advertise as a FREE website.

At least when you advertise in the Yellow Pages or anywhere else, you know ahead of time how much you will be charged. They don't wait for you to post an ad and tell you after the fact how much it costs. What's more, consumers who browse through the Yellow Pages, or any other ads, are aware that someone is paying for that ad. That is not the case with Thumbtack.

Potential clients have no idea that it costs money to respond to their requests. This tactic is unfair for both parties.

I don't blame anyone for complaining about it. I'm surprised Thumbtack hasn't yet been sued for their misleading advertising practices.

#891764
@scarletletters M

I agree and anyone who is on their side I wouldn't trust just like I don't trust their website.

#835686

Gimme a break bro, all your hypothetical scenarios are moronic. Anyone with any business sense wouid agree Thumbtacks biz model stinks.

#835366

http://www.bbb.org/greater-san-francisco/business-reviews/internet-services/thumbtack-in-san-francisco-ca-367066/complaints

http://www.ripoffreport.com/reports/search/Thumbtack.com

http://www.dotresults.com/tag/thumbtack/

https://answers.yahoo.com/question/index;_ylt=AwrSbnr8hLVTBhIA5gRXNyoA;_ylu=X3oDMTEzMDAzcTZiBHNlYwNzcgRwb3MDMQRjb2xvA2dxMQR2dGlkA01BUDAwNV8x?qid=201310****5908AAE1Ir8

http://www.scamk.com/thumbtack-com-is-clearly-a-pay-for-referral-scam-website.html

https://www.facebook.com/pages/Thumbtack-Complaints/495117****92208 http://www.djforums.com/forums/showthread.php?33294-Thumbtack-Sucks http://theconsumersreview.com/thumbtack-reviews/

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ID
#506087 Review #506087 is a subjective opinion of poster.
Location
Bristol, Connecticut
Service
Thumbtack Leads
New Reviewer

No jobs yet

I am a professional photographer and have been with Thumbtack for about a month now. I have received many leads, but it has not lead to any jobs yet. Thankfully I have not lost any money as I earned some free credits for trying out this service. But you would think that after a month I would hear from someone? But no, no one has contacted me. After reading these complaints I realize that what I suspected all along was true: Most of these leads are fakes. Or they are from people who don't really want to hire anyone in the first place!
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2 comments
#835347

My Good friend is a wedding photographer. It is hard all around right now.

ANYONE with a $300 digital camera and a laptop can be a photographer. Many people do not care about the quality from a real shoot. In fact, he went back to camera op for the local news because his freelance business dried up so much. Can you compete with a kid who will shoot an entire 5 hour multiple location wedding and give the whole shoot on a cd for free for a total of $300?

That is what we just paid a girl in CT that my wife knows. She did a good job too. MAybe it's just that technology has weakened your industry a ton. I noticed that 90% of thumbtack complaints are photographers and DJ's.

Both luxury services. Both need zero training credentials to legally do. Both can be "done" with average equipment that is ubiquitous. The average consumer doesn't know the difference between your dual DSLR setup with multiple lenses and lighting equip, and the kid with a nice point and shoot and Adobe editor.

They do however know the difference in price.

I do pest control. Spent $30 on thumbtack, made over $1000.

Definitely NOT a scam. It seems your field is just very hard to sell rigt now.

#1012709
@PissedConsumer835347

I am a DJ, part time and have had great luck with Thumbtack! I spent about $150 on credits, and had earnings of over $1200 from gigs.

Yes, there is a LOT of competition in a LOT of services, like photographers and DJ's, and we do not need any so called "legal" licenses, or whatever. Prices of Dj's run from $100 and a few drinks and a dinner, to THOUSANDS of $$, esp. in the wedding market. Some people think they have to pay this rediculous price.

Not true. Most requests I get have budgets between $400 and $500, for non-weddings. Weddings, $800-$900--again, because they think they have to pay that. Competition is fierce.

People want a REASONABLE price, with high quality, and many people

get just that. And of course, LUCK has a part to play in getting hired for any business.

Thumbtack is NOT a scam.

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ID
#505376 Review #505376 is a subjective opinion of poster.
Location
Boise, Idaho
Service
Thumbtack Leads
Avoid this corrupt and deceptive company at all costs. Here are the reasons why. #1 The "leads" they send out are mostly people price shopping. Many of which are not serious at all. #2 Thumbtack has no way of "age checking" people (especially kids) who send out...
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6 comments
#1008441

They are a rip off I kind of figured when my inbox started filling up with inquiries and my reasonable quoted were declined. Luckily I only spent $17 when a light bulb went on that this is BS!!

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ID
#505234 Review #505234 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$75
New Reviewer
I have my own web design business so i recently decided to explore some possibilities and stumbled upon thumbtack. First of all, getting request from a First name and Last name initial is completely unprofessional. e.g. Rosin S. is looking for a programmer. But check...
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1 comment
#835411

I had issues with bad requests too. Client didn't know what they needed.

NOT thumbtack's fault. BTW, I emailed them both times and got an instant, no ?? asked credit refund. SO, what's the problem?

Any lead service that requires a customer to sign up and verify first doesn't work.

They are looking for an easy quote. Therefore, this happens, and thumbtack WILL refund if you ask.

ID
#504087 Review #504087 is a subjective opinion of poster.
Loss
$3
We used this website to hire a company to video my daughter's wedding, after waiting six months the video was horrible. But your company highly recommended them, we were never told that it would take six months to process for one. And instead of admitting that he...
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5 comments
#835331

You cannot blame a lead service for a contractors errors. That is like blaming the phone book because the pizza you ordered was gross.

Businesses pay to be on thumbtack. Complain to your local law enforcement or get a lawyer.

Thumbtack is ZERO at fault.

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ID
#503468 Review #503468 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Thumbtack Website
Loss
$450

I make good money, but the leads are too vague

First, I LOVE Thumbtack and make a little money from it at a Life Coach, Business Consultant, and Professional Speaker. My boyfriend makes a LOT of money getting leads for mowing lawns. The leads are far too vague, though, so you have to be very choosy about what you bid on. For the lawn care, clients only list yard size as small, medium, or large. The difference parameters are over 10 times the size, however, so how do you know what to bid? His strategy is to bid low and say that it is a guesstimate and that he will happily come by to give a real quote. This works and most people call him back. I do the same with life coaching, just quoting a low introductory session price, so they will call me. The great thing is when they call you, the rest is up to you and you get to take over without any interference by Thumbtack. Many people are looking for free speakers, but the number of credits you have to pay adds up to over $25 to bid on a free speaking gig! It is definitely worth it; just understand how the model works and what you're dealing with.
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ID
#502090 Review #502090 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Thumbtack Leads
Loss
$50