Thumbtack Reviews

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Avoid this corrupt and deceptive company at all costs. Here are the reasons why. #1 The "leads" they send out are mostly people price shopping. Many of which are not serious at all. #2 Thumbtack has no way of "age checking" people (especially kids) who send out...
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6 comments
#1008441

They are a rip off I kind of figured when my inbox started filling up with inquiries and my reasonable quoted were declined. Luckily I only spent $17 when a light bulb went on that this is BS!!

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ID
#505234 Review #505234 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$75
New Reviewer
I have my own web design business so i recently decided to explore some possibilities and stumbled upon thumbtack. First of all, getting request from a First name and Last name initial is completely unprofessional. e.g. Rosin S. is looking for a programmer. But check...
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1 comment
#835411

I had issues with bad requests too. Client didn't know what they needed.

NOT thumbtack's fault. BTW, I emailed them both times and got an instant, no ?? asked credit refund. SO, what's the problem?

Any lead service that requires a customer to sign up and verify first doesn't work.

They are looking for an easy quote. Therefore, this happens, and thumbtack WILL refund if you ask.

ID
#504087 Review #504087 is a subjective opinion of poster.
Loss
$3
We used this website to hire a company to video my daughter's wedding, after waiting six months the video was horrible. But your company highly recommended them, we were never told that it would take six months to process for one. And instead of admitting that he...
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5 comments
#835331

You cannot blame a lead service for a contractors errors. That is like blaming the phone book because the pizza you ordered was gross.

Businesses pay to be on thumbtack. Complain to your local law enforcement or get a lawyer.

Thumbtack is ZERO at fault.

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ID
#503468 Review #503468 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Thumbtack Website
Loss
$450

I make good money, but the leads are too vague

First, I LOVE Thumbtack and make a little money from it at a Life Coach, Business Consultant, and Professional Speaker. My boyfriend makes a LOT of money getting leads for mowing lawns. The leads are far too vague, though, so you have to be very choosy about what you bid on. For the lawn care, clients only list yard size as small, medium, or large. The difference parameters are over 10 times the size, however, so how do you know what to bid? His strategy is to bid low and say that it is a guesstimate and that he will happily come by to give a real quote. This works and most people call him back. I do the same with life coaching, just quoting a low introductory session price, so they will call me. The great thing is when they call you, the rest is up to you and you get to take over without any interference by Thumbtack. Many people are looking for free speakers, but the number of credits you have to pay adds up to over $25 to bid on a free speaking gig! It is definitely worth it; just understand how the model works and what you're dealing with.
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ID
#502090 Review #502090 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Thumbtack Leads
Loss
$50

Poor service for those who pay for the leads

I tried Thumbtack for about 6 months and experienced most of what other reviewers have listed: vague leads, no response from prospects, very poor lead/job ratio. Most of the leads are either scams or are just people who want to know what something might cost. To address the poor lead quality, I contacted Thumbtack to make some suggestions regarding the lead generation process. I wanted this to be a service I could use in my business. I received no response from Thumbtack. There are many complaints with the BBB about this service. They respond to those since non response will affect their rating. If you say you want your money back in the BBB complait, they comply. In addition to the issue with lead quality, they are technically inept. Not a good thing if you are a tech company wanting to succeed. A few months ago, I stopped receiving leads from them. I contacted Thumbtack and got no response. I filed a BBB complaint and then did get an email from someone. The issue they said was that their system was having problems sending leads to certain email addresses with certain "hosts". My email is hosted through GoDaddy, not anything obscure. They assured me the problem would be resolved in a few weeks. It is still not resolved. To sum up, I think this service has the POTENTIAL to be something useful, but the people running the company have no idea or interest to make it so. They are playing a numbers game and assume that there are more businesses out there to sign up for their service than there are businesses they have alienated.
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ID
#501931 Review #501931 is a subjective opinion of poster.
Location
San Francisco, California
Service
Thumbtack Leads
Loss
$250

Painter Request Review

Thumbtack is a scam. I've been trying to get a job thru them for six months now. I keep submitting $6.67 per bid with NO response to any quote sent. I believe these are all fake. Who sends a request for a painter at 3 o'clock in the morning?aare a
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ID
#500005 Review #500005 is a subjective opinion of poster.
Location
Walthourville, Georgia

I don't suspect a scam, just a REALLY bad business model.

Thumbtack attempts to match prospective clients to service professionals by sending leads to said professionals and having them send quotes. On the surface, this looks fine. But Thumbtack's implementation is VERY bad for professionals, and shares a few elements of a scam. The *ONLY* reason I'm not calling shenanigans right off the bat is because I *have* in fact gotten some work through them. I have 5 big issues with Thumbtack. 1) High price to send a quote. For my field (computer repair, others cost at least 5x as much), sending a quote costs $3.33, each and every time, whether or not you get work from that quote. The *ONLY* criteria for a refund is if the client does not read the quote. Again, this doesn't seem that much, but when only 1 in 10 of these leads works out, you end up paying $30 for a $75 job. 2) No detail in client requests. This is what makes people think there might be a scam at work. When you submit a request, (I did once, for lawn service), it asks you a few relevant questions. Most clients, however, fill out the bare minimum, and sometimes even select "Help figure out what's wrong", which makes it impossible to give a fair quote. 3) Billing to ask for more details. I'm guessing Thumbtack does this to keep professionals from asking customers to perform the work under the table, but there's better ways to do that. If the prospective client has given the bare minimum of details and you need more to give a quote (or even figure out if you can help them), it's billed just like a quote to ask them for more info. 4) "No Obligation". Those submitting requests for quotes are told multiple times that there is "no obligation" to accept any work, and that's fine. However, at no point are they clued into the fact that **professionals pay REAL MONEY to submit quotes**. I can't blame the clients, they don't know; Thumbtack doesn't tell them! My single biggest problem with the service is that prospective clients use Thumbtack to feel out the market for pricing, and then we spend time and money crafting and sending quotes. 5) You pay whether or not *anybody* is hired. When you submit a quote, your credits are only refunded if the prospective client fails to read your quote within 48 hours. You're not refunded if you're not hired. You're not refunded if somebody else confirms that they have been hired. You're not refunded if the client cancels the request. 6) *Possible* fake requests. There are quite a few people out there that are claiming that Thumbtack "generates" fake requests, so that professionals submit quotes and, of course, pay for the privilege of doing so. There certainly is motivation to do so, and if you search, you can find some convincing evidence. This certainly is possible, but I feel it's more likely actual people just feeling out for pricing, or not hiring due to sticker-shock. I'm not the kind of person to complain without suggesting solutions. Here are my solutions to the numbered problems above: 1) $3.33 doesn't seem like that much money, but it quickly adds up! Other fields on Thumbtack cost as much as $15 per quote. I understand Thumbtack's need to pay their bills, but there's no way it costs them $3.33 (multiplied by the number of people that respond to the lead) to accept the quote and email it to me. A paywall is a VERY poor way to "keep out the riff raff". At the current credit-per-quote pricing, a $.50 credit makes a lot more sense. I'd also accept a $10-20 monthly fee to submit an unlimited amount of leads, which would solve nearly all of the other issues. 2) This is a people problem more than anything else. For certain fields, like mine, the drop-down fields don't really help. The free-form fields are optional, and that's where people would be able to put symptoms down. It's very hard to put down cash for a lead I know nothing about. 3) There needs to be a method to ask for more info and still keep freeloaders from slipping their contact details under the table. I'd prefer a single button (no text field) that just says "Not enough info." and maybe even a drop-down list for what possible things you need more info about. 4) There's nothing wrong with reassuring clients that they are under no pressure. However, they should be aware that service professionals pay real cash money to send them quotes, and should reconsider sending the request if they have no intention of actually hiring somebody. 5) Thumbtack needs to overhaul the system underpinning their service. They're obviously trying to prevent cheating or gaming the system for free quotes, but they're doing it in all the wrong ways. The changes that need to be made are too long to detail here, but either prices need to be lowered (see #1), or there needs to be more criteria for a credit refund. 6) Like I said, I personally don't suspect that Thumbtack is generating fake requests, but there certainly is a motive to do so. Replacing the credit system with a monthly fee system would remove the motivation to submit fake requests. Ultimately, Thumbtack nickels and dimes you, $3 at a time, for false hope. Before you know it, you've given them an exorbitant amount of money. I've given them over $60 for 3 actual jobs totaling just shy of $150 over 3 months. I am open to Thumbtack contacting me for input on how to fix their system, but I'm sure they don't want it. Their business model obviously works for them.
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5 comments
#1454821

"When are you available?" and then nothing more. Each response charges me $8.35.

Really? Bad business model.

#851725

I recently started using Thumbtack as Graphic Artist to drum up some work to enhance my portfolio since i recently graduated. The problem I have discovered is that prospective clients on here think that because you are promoting yourself online that you need to be unreasonably cheap.

I have made several quotes for projects that were quite extensive in scope and the majority of the requests ended up being cancelled due to the fact that prospective clients think we work for pennies.

Thumbtack is a great idea but is poorly executed when it comes to client/business expectations.

#848687

Thanks for your review. I also wasted my money on Thumbtack and I totally agree with some of your suggestions.

I think professionals should get a credit refund if a prospective client cancels a request. The request form needs to include more details because many professionals charge a variety of prices depending on time, type of service, travel cost, etc. Just quoting a flat rate or a range from lowest price to highest price without any specifics can give the clients sticker shock. After that, they won't be interested in reading any more details.

When you have no clue what the client is expecting to pay, you can't possibly guess

if it's worth your money to send a quote.

I think clients should be allowed to include that in the form. Also, charging clients a minimal fee would *** out window shoppers.

#830480

In the home improvement area, these quotes seen cookie-cutter. Almost no matter what type of job listed, the price range seems to be $3K-$10K.

2 rooms, 5 rooms. Space planning, furnishings, lighting, mo matter.

Without knowing exactly what is required of each space, there is no way a professional can submit a quote that breaks out labor and materials without more detailed information. This information can't be quoted without a visit to the site to see what needs to be done.

#829282

Perhaps they should only charge for the quote that is actually accepted. It is like making commission for selling something.

You don’t get the money until someone buys it!

I totally agree with your review and I am glad I caught it before I jumped into it! Thanks!

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ID
#498347 Review #498347 is a subjective opinion of poster.
Location
San Jose, California
Service
Thumbtack Leads
Loss
$50

Fake Leads

I have paid for several credits and sent several quotes as an event planner with only one response. The phone numbers the prospective clients list are fake either no one answers or its an automated voice mail repeating the number you dialed or the box is full. One lead left a phone number to Claire magazine with which the voice mail belonged to someone else. I have called Thumbtack and they give lame excused. I have reported them to the BBB and deleted my account. All the leads are very vague and suspect. A total waste. Blah Blah Blah Blah!!!!!
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1 comment
#933942

Yes .. It is fake.

I was given piano teacher leads and one number where someone answered. Strangely he had no interest in starting because he worked full time. Why put a listing then? Obviously fake.

Then one number just had an answering machine. It is impressive because someone takes the time to fill in the requests which involves answering a few questions. This site and match.com hire fake writers I know for a fact. Match has even had listings asking for writers of love letters.

Very unscrupulous business ...thumbtack, but it seems to becoming more common with big online business . Beware!!

ID
#497512 Review #497512 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Thumbtack Leads
Loss
$50

Thumbtack Leads Review

It is not working at alll,suggested questions guidence line is waist of time. Waist of time sending quotes. Paying for quotes but not having the contact information of customers is sily. Total waist of time!!!
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ID
#497268 Review #497268 is a subjective opinion of poster.
Location
Austin, Texas
Service
Thumbtack Leads

Thumbtack - Fake Services Review from Washington, District Of Columbia

I use to be a member with thumbtack but I quit. I kept paying for people to pretend that they are interested in having me do business with them. We won email and sometimes they would call me or I would call them. The furthest it goes is one conversation nd that's it. We would talk about what they need they pretend they are interested and act like they want my services. It gets no further then, I'll call you back...I'll email you soon. Thumbtack is not real...The people are fake, the conversation is fake. Everything about thumbtack is not real. They take your $2 or 3.oo and that's it. June 11th 2014 2:00pm..never again
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1 comment
#898817

Me too the have lots bogus leads. Ana cheat you out a lead costs.

They suck. They let the leads expire with no replies.and charge too much..you get 10 percent jobs the rest bogus.they cost money for low priced estimate s that don't pay off .they waste your time and money

ID
#496239 Review #496239 is a subjective opinion of poster.
Location
Washington, District Of Columbia

LEADS ARE BOGAS

I PAYED FOR ALL THESE CREDITS, MY EMAIL BOX IS ALL OF A SUDDEN FULL OF THESE LEADS, NO ONE EVER CALLS I EVEN OFFERED TO FIX A COMPUTER FOR FREE IF THEY ORDERED THE PARTS, NOTHING - THEY STEAL YOUR MONEY FROM THESE CREDITS. When you run out of credits they keep threatening you they will send you less leads and this keeps going on and on, far as I am concerned i am never going to use them as it is does is junk up my email and smart phone box. hopes this helps others as you will learn the hard way as i did.
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1 comment
#897784

I think your wrong about thumbtack. I have had great success with thumbtack.

I have had no one threatened me about credits.

I think Thumbtack is great, a new way for small businesses to get into the market.

ID
#493439 Review #493439 is a subjective opinion of poster.
Location
O Fallon, Missouri
Service
Thumbtack Leads
Loss
$100
Thumbtack - Deleted a bad review I posted
I had a bad experience with a roofer that they have listed on their site. This is ARH Roof Repair out of Thornton, Colorado. The owner, Rick, smeared black tar on a interior seam of my skylight. He did a ridiculous job, as you can see in the video. He refused to...
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2 comments
#1179293

It was probably in violation of the content policy. thumbtack is pretty strict about not removing any reviews.

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ID
#493254 Review #493254 is a subjective opinion of poster.
Location
Highlands Ranch, Colorado

Other Product Review

I don't think that has a bad problem I believe it's the customer's that wants quotes are racist I have been competing with estimates even given free estimates since January 2014 and only received 1 job....and guess what they were my race...I am a young African American who is trying to start a good business and is being rejected by Caucasian customers and I don't think that it's fair to continue to waste time and money on ungrateful customers...
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ID
#493126 Review #493126 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Thumbtack waste of time!!!

Thumbtack is good for business owners who do not need specifics about a job they are doing. I am a professional event decorator/wedding coordinator. It is impossible for me to quote a client based on a few details. I need to know the event space, location, budget, number of tables, if they want invitations, details, etc. I can't ask the client these questions because Thumbtack won't allow it. I refuse to keep paying just to talk to a potential client and they end up telling me no to my service. It is better for consumers, not professionals. Don't waste your time or Money!!!!!!!!!!!!!!!
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2 comments
#1179313

I do the same service and have had a lot of success in my area. Maybe the market is completely different but when I started I called in and got some advise from them that helped me out.

I defend thumbtack when I get a chance because I have been able to do well with my buisness and grow it with the help of thumbtack. Couldve been more of user error in my opinion

#891755

Couldn't have said it any better!

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ID
#490735 Review #490735 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$30

NOT a service to service providers

I have been a foolish member of Thumbtack for a long time. They have VERY STRICT GUIDELINES on what I, as a service professional, can ask of a potential client and yet they do not let the people posting service requests on their site that the service professionals must PAY to submit a quote. In my conversation with one of their "customer service professionals", I was told that they don't necessarily "tell" their customers requesting quotes that we have to pay for these quotes but the information is CLEARLY available on the site. He claimed that THUMBTACK is very transparent. It is NOT true. Business professionals need to STAY AWAY FROM THUMBTACK. They are in the business to make money and really don't care that the business pros signed up and helping to pay for their expensive San Francisco homes are spending a lot of money responding to requests for services from people who have NO interest in dealing professionally (by responding or "thanks but no thanks" to those of us spending our hard-earned money responding to these requests.) THUMBTACK has been one of the more disappointing professional experiences I have had and they really DON'T care. Tom Hofbauer P.S. I would LOVE for someone in a decision-making position at Thumbtack to contact me but it will NEVER happen because they DO NOT CARE.
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4 comments
#820324

Have spent $30 on three bids so far and called the last bidder to talk further. He said he wanted to 'see what's out there'.

And my skills were more advanced than what he was looking for. The moderator failed to distinguish the skill level as well as the interest so I ended up throwing money down the drainpipe again.

#823917
@PissedConsumer820324

I have been using thumbtack now since 5/13/14 and submitted about 23 quotes of which 9 were refunded. Received

several free credits.

I t has cost about $50.00; however I have received no business. I realize that this a form of advertising

but there are good places to spend advertising dollars and bad ones. As an professional in business for many years I must

charge for my consulting. These leads offer information which is impossible to quote on.

The leads are really not

qualified properly for professional services. I dont know if the company really wants to compete in the marketplace for high

quality people. I am patient up to a point!

And yes, I would like the management to respond! And i would like to talk to some satisfied designers directly.

#818601

I have asked thumbtack to send me a reference of two writers (like myself) who have obtained any business through its service. I suspect they're unable to do it.

#818133

I've been having the same issue with this site the request are pouring in but all of them are just looking around to see what jobs cost they dont even engage in conversation. If you are a business owner looking to throw money away this is the perfect hole for you.

We pay to give quotes and the customer gets to window shop they should be held to some kind of commitment for the fact that it cost to know.

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ID
#489116 Review #489116 is a subjective opinion of poster.
Location
Toledo, Ohio
Loss
$1900