Anonymous
map-marker Greensburg, Pennsylvania

Did someone say SCAM

Ok I run a Photography business for 30 years.I was looking for getting new leads. Signed up with with this group and was very careful which leads I picked and payed for.

I put in over 45 bids, and crickets. I tried lowballing and even offering a discount if they call in the next five days. Still crickets. I called thumbtack to discuss why no calls, returned messages, NOTHING.

They claim it just takes a while and you should have calls soon. The claim there are photographers getting hundreds of calls with there service.Here is some free tokens on us to keep the hope alive. More crickets.

Now I'm pretty good at making the phone ring, but I got a feeling something is just not right with this company. They only one making cash it yes you got THUMBTACK.

I'm sending a letter to my state attorney general to look into this company with a complaint.

After reading the others here. I think this is just a scam.

View full review
Loss:
$200
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

Me too. I think it's a combination of other businesses fishing and people just price shopping.

The client should pay for the service. That would *** out the bottom feeders

Anonymous
map-marker Cincinnati, Ohio

Sara's Pet and House Sitting

Made arrangements for Sara to pet sit three cats for us 4 days starting Dec. 30. We live well within her 20-mlie radius and were set to meet her 2 days before her services were required. For reasons unknown, she changed her mind and declined to sit our 3 cats, and all without even a courtesy phone call. She wrote the following:

"Clint, i apologize but I am going to have to cancel. Thumbtack didnt show you being in blue ash, that is a bit far for me to drive for 25 a day. I apologize and i hope you are able to find someone else soon."

To be clear, no one ever said we lived in Blue Ash, but on the edge of Reading and Blue Ash. Besides that minor and insignificant detail, we were, as previously stated, well within the 20-mile radius Sara had selected for herelf in rendering her pet sitting services.

Besides Sara accepting the pet sitting assignment and then declining to perform her obligation a mere 2 days before we were to take our trip together (now only one of us may travel), Sara also failed to behave professionally even in the manner in which she opted to tell us by sending the above-quoted e-mail message.

Anyone considering hiring Sara's Pet and House Sitting ought to seriously consider other sources first and Sara's Pet And House Sitting services dead last or not at all.

View full review
Loss:
$100
Cons:
  • Having to cancel my travel plans
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Hoa Kxh

It’s so disappointing to us when we hear of pros giving customers less-than-stellar experiences. I’m really sorry that you’ve had to go through this.

I encourage you to leave a review on the professional’s page in order to show other potential clients what kind of experience you had with them. It’s really easy to do, and I’ve included the steps below on how to do so:

1. Log in to your account.

2. Select *Projects* and find the applicable project.

3.

Click the project to open it and view the pro’s quote.

4. At the bottom of the quote from the pro you hired, click *Hire.*

5. Once you’ve done that, the option to *Leave a Review* appears. You’ll then be directed to the pro’s review page.

Reviews are very important to a professional’s business, and experiences like yours should be heard. I hope this doesn’t deter you from using our site in the future to hire professionals. Let us know if you need anything or have any questions.

We’re here to help you. -Alexis

Anonymous
map-marker Rome, New York

Waste of time dont bother wasting time and money on this site

This sites a waste of time most people that go on this site are jokers not even serriosly looking for work done.Should be mandatory they have to supply number No number no service bunch of bull waste off TIME AND MONEY HOPE THEY TAKE MY ADVISE No Number no service Ive spent alotta money on this site and havent recieved any work yet.Iv been on it for several months now and im about done with it.Made a complaint to them about issue and no responce no surprize
View full review
Reason of review:
Bad quality
4 comments
Hoa Kxh

We never want to hear that a professional on our site hasn’t found the success they’re looking for. I’m sorry to hear your concerns haven’t been addressed by us yet, I’d like the name of your business so I can look into your case.

We let the customer choose whether or not they want to leave a phone number.

It can be scary to put personal information online, and we want customers to be comfortable submitting a request. You could consider only quoting on requests that have a phone number. We’re here to help you find a strategy that works for your business.

Please reach out to us if you have any questions.

-Megan

Guest
reply icon Replying to comment of Hoa Kxh

Was thinking about using Thumbtack but after seeing all this negativity I feel like maybe Thumbtack should be hit with a class action lawsuit. Also, I have read many return comments from Thumbtack and they seem to be all cut and paste. If I worked for Thumbtack I think I would be looking for a new job.

Guest
reply icon Replying to comment of Hoa Kxh

Thumbtack is not serious about fixing these problems. If all of these professionals are complaining (and you know that they are) and you haven't don't anything yet then it must be deliberate. Who does business this way

Instead of doing this kind of BS damage control FIX THE PROBLEMS or you will soon be out of business, as you should be.

Guest

hey!nthnks for teh input. I just signed on as a professional caterer however I did not buy any "tokens" or whatever they call it.

It seemed odd to me that as soon as i igned on within 5 minutes I was getting texts from , no joke, 12 supposed potential clients in my area wanting a caterer.It went on until 4am. and all the while im thinking every few minutes people in my area are looking for caterers.why werent these people popping up in the begining?just seems like a scam sight.I know 30 for 50 buckes in not a lot of money to try the site but im weary.

View more comments (3)
Anonymous
map-marker Los Angeles, California

Thumbtack Advertisement Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Waste of money overpriced advertisement dont waste your time you need to spend 100s to get results better off making your own website and advertise with google you will spend about the same $$ but get more result that is what i ended up doing
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Chicago, Illinois

Roofing Specialist is an unprofessional Company

Mark Cruz of Roofing Specialist may be a good roofer. I wouldn't know, he made three appointments with me to to inspect my roof, but never showed up to any of them. He is very good at making excuses. The first time he had an emergency at another job site. The second time he was chased away by parking enforcement ( I had given him specific instructions to call me and i would guild him to parking) the third time he just didn't show up. I had to call him to find out what was going on each time. This guy is very disrespectful. Don't bother contacting him for a bid. He won't show up anyway.
View full review
Reason of review:
Poor customer service
1 comment
Guest

If you need someone for roofing you should consider us at b&n construction sorry to hear about what happend for more information please contact me hullb@***.com

Anonymous
map-marker Ventura, California

Very very pleased

I'm an attorney who has been using Thumbtack for around six months. I couldn't be happier with the results I have had. I get an average of 6 to 8 leads a week and have around 10 clients from those leads. A couple of them have been significant cases generating considerable fees. The cost for the leads is amazingly reasonable. My wife, a pastry chef is also on Thumbtack and she is overwhelmed with the amount of leads she gets. It is only a conflict with her regular job that has stopped her from responding to more leads. She will be retiring soon so she can take more Thumbtack work. We both love Thumbtack.
View full review
Reason of review:
Bad quality
1 comment
Guest

Pretty sure a Thumbtack rep wrote this. There is a reason it only has 2.2 stars.

Anonymous
map-marker Santa Rosa, California

Poor Client Vetting!

Thumbtack clients suck! No pays and goofy consumers who can instantly write a BS review and kill all your work!

Still not paid from Christmas on a two day job. Where's the client reviews on Thumbtack? Not there! Don't waste your time on this site

if your a decent craftsman!

With the time you invest to prep your site, buy credits, bid work and then realize the job scope onsite is not correct you've wasted several days for naught. These clients just want low cost premier service for $2 bid look see. Not only do you have no recourse if they are crazy and write you a poor review or no pays, but if they do either your broke! Run away fast from this site

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Mesa, Arizona

Pro's life over because of 1 bad review not true

I'm a pro on thumbtack and I did a job for a lady that seemed wonderful and great to work for and she was. Then when I was done she paid me and I left and job looked great.

Not until 30 days later the lady was totally different and crazy! Even her husband that doesn't live with her commented to me " Randy I should have warned you about this woman" quote un quote his exact words he told me. After time went by (4 years) I was told for other possible customers that the 1 review is killing my chances of getting their job and the only 2 customers I have received can't believe what that lady said compared the way I work and act on their job to the way that lady talk about me in that review over 4 years ago.

and by the way my register of contractors record is clean at over 30 years of been in business. and thumbtack will not do anything about it so far to this day 01/31/16 but just for the principle part of life, trust me thumbtack will not forget about Randy J Faires when IK'm finished with them

View full review
Reason of review:
Bad quality

Preferred solution: remove the Susan H review or a better and true statement

Anonymous
map-marker Salt Lake City, Utah

Don't Bother with this Website

I put out an ad for a roofer. Got tons of responses.

Hired the highest rated person on the system. I asked him to fix the leak on the roof. He fixed some parts but not the whole thing. He said he would guarantee his work and when i called him back he said that he actually didn't guarantee his work.

Straight up lied to me.

If that's what the best person on this site will do then it's not worth your time. Don't use this site.

View full review
Loss:
$1300
Reason of review:
Poor customer service
5 comments
Hoa Kxh

We never want a customer to have this kind of experience with a professional on our site. There is a level of professionalism expected from the businesses on Thumbtack, and it’s unfortunate that it wasn’t met in this case.

We have a team trained to handle these kinds of situations, and we’d love a chance to turn your experience around.

Please give us a call at 800-948-2034 at

your earliest convenience. We’re here to help.

-Megan

Guest
reply icon Replying to comment of Hoa Kxh

Hit the road thumbtack nobody cares anymore.

Guest
reply icon Replying to comment of Hoa Kxh

I worked with you INTERNALLY so for all I care the reviews and ads are just ***. Good luck I know you're going down!

Guest

Same happened with me ,, wanted a finished carpenters ,, selected the one with best reviews ,, he came and took money but didn't finish the work and never showed his face again

Put up issue with thumbtack customer care who put me up with preconcile negotiator -- who supported the person and I lost money in between

Guest

This site is like craigslist but for work... its not the sites fault that someone on it lied.

people lie all the time, but when you have someone do major work to your house, Contracts. and do your research and have a contingency plan. people aren't perfect, its not the website, its the people. World is real, cant complain because it isn't perfect.

there are kids who don't eat, and this is what people put their effort into...

View more comments (4)
Anonymous
map-marker Manchester, New Hampshire

Thumbtack & Google sitting in a tree...

Nothing has changed, the system is still rigged, and complaints from end users about bad services obtained through Thumbtack are still piling up. Why is Google putting these guys in the NUMBER ONE position for all these services? Oh yeah, that's right, Google is FUNDING THESE GUYS, so they don't care if they provide a great site or service, no matter how much they suck, Google will continue to place them on top as long as they are making money. This is a scam that involves Google themselves, it is evil and goes against all that Google has promised the public that they would not do.
View full review
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Philadelphia, Pennsylvania

Thumbtack General Contractors Review

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I recently left a review about a very bad experience that I had with Bordeaux Construction Services LLC out of Norfolk VA. The owner saw the review and took it down due to the owners complaint. That's not fair. If you write a review about a company then it should remain. I am not happy with this company. To do this, l feel you are silencing the customer. Not good thumbtack.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Ferguson, North Carolina

Remodel

We have received a lot of leads from Thumbtack with no real results. The phone will ping all day long however we have only received 1 return call and he was just kicking tires.

Most lead services operate this way. It appears to be exclusively about getting into your pocket with no accountability.

We wanted to acquire good leads and all we have acquired is spending money with Thumbtack.

There has to be a better way to obtain leads without going broke prior to even getting a good job lead.

View full review
Reason of review:
Poor customer service
4 comments
Guest

The vast majority of "leads" on Thumbtack yield no results. I'm guessing that a very high percentage of them never hire anyone. You can't make any money from this site.

Hoa Kxh

It’s important to us that our professionals are successful on our site. We’ve set up a system to help new professionals succeed, including articles with information on getting hired, guidelines for filling out your profile and more.

We have a great team available to offer custom feedback as well.

Please feel free to reach out to us at 800-948-2034. We’d love a chance to turn your experience around!

-Megan

Guest
reply icon Replying to comment of Hoa Kxh

Yeah and all of it is F&!@$G worthless. You love custom feedback?

The first timer might believe that, but the ones who are onto your borderline criminal operation are not buying it. Take the sweet-talking garbage and shove it !!!

Guest
reply icon Replying to comment of Hoa Kxh

This is not true and I can use my own experience as evidence that it is not. Thumbtack knows that most of the supposed leads are not real.

How about telling us what percent of people who post leads actually hire someone!

I reached out and the call was a waste of time. All the customer service person told me was that I was doing everything right and should just keep bidding.

What a crock.

The only people making money from this is Thumbtack.

View more comments (3)
Annalisa Uyk
map-marker Fairfax, Virginia

Fraud

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Thumbtack is a totally bogus service. What is worse, it actually appears their own people make up leads to burn up your credits. No kidding. Their support is non existent. They are always emailing me to "improve" my listing, but that is not the real problem with their model. I have seen leads that either never reply, or reply once and then when you attempt to reach them directly- they go away. These are not real consumers. These business practices are just the worst. They do not reply to my inquires to attempt to resolve the bogus consumer issues. Beware- I see this site exists just for these complaints. That says a lot.
View full review
Loss:
$20
Cons:
  • Unable to determine quality of lead
  • Will never use again
  • Bogus leads
Reason of review:
bogus lead system

Preferred solution: please stop your operation

5 comments
Guest

Completely agree with everything in this review.

This is all true. Hate Thumbtack.

Guest

You think this is bad...try to delete.. unsubscribe from their service...that is non existent as well.

Annalisa Uyk

site returned the credits spent.

Hoa Kxh

It matters to us that customer requests turn into real work for our professionals. We put every request through a verification system in an effort to make sure we’re only introducing pros to customers who are ready to hire.

The system uses a 9 step process that includes manual and automatic verification of requests. We’re always willing to take a second look at requests that seem suspicious, and encourage professionals to reach out to us if they have concerns.

It can be disheartening to see so much negativity on sites like this, but it's important to remember that there are many other positive stories, too. As a new and growing company, our reputation is important to us.

We take the time to address the complaints of professionals and escalate their feedback in order to improve our site.

Our customer support team is available by phone and email to help pros with anything that they may need.

If you’d ever like to give Thumbtack another try, we encourage you to reach out to us at 800-343-1710. We’re here to help.

-Megan

Guest
reply icon Replying to comment of Hoa Kxh

Blah blah blah... All you need from us is our $$$ for your fake requests. Perfect crime in action!

View more comments (4)
Anonymous
map-marker Pinellas Park, Florida

Not worth the money

I am a professional DJ and at first I would book some last minute, all be it cheap events. I figured, well I'll take them even though they are cheap since I'm not booked on that date. Well that went away as did the quality of the leads or anyone responding to them. When I tried to make suggestions on how to better improve the vendor experience, my suggestions were pretty much ignored. Basically Thumbtack sits back and makes tons of money while watching (and laughing at) DJ's trying to out bid each other trying to land a gig. I don't know about other professions, but if you're a DJ not willing to work for peanuts, STAY AWAY
View full review
Reason of review:
Bad quality
3 comments
Hoa Kxh

We always appreciate feedback, and it's not our intention to ignore any suggestions from professionals or customers. We review and track the feedback we receive and then make updates based on factors such as how frequently the suggestion is made.

With this, we're always working on improving the quality of requests for professionals and trying to get quality professionals for customers. We definitely don't expect professionals to try and outbid each other. In fact, the lowest price isn't always the one chosen and hired.

I'm really sorry that you haven't been hearing back from customers, and we want do what we can to help. Please give us a call at 1-800-343-1710 so we can look into your concerns.

- Sarah

Guest

The same is true for any type of professional. What a waste of money. I'd like to see them out of business.

Guest
reply icon Replying to comment of Guest-1006418

I agree fully! They're a waste of time! quotes rarely result in business!

View more comments (2)
Anonymous
map-marker Delray Beach, Florida

Thumbtack Procedures

I do not have any problem getting business with the Thumbtack leads. Bidding has helped build my business.

My issue with Thumbtack is that I strive very hard to keep a good reputation and get good ratings. I had 69 reviews and a 5 star rating. Someone hired me "outside" of Thumbtack to do a move-in clean and the house was empty. This did not come through Thumbtack.

My girls cleaned on a Thursday and we bring all vacuums, supplies, etc. Seems my clients boyfriend went there on Friday late afternoon (1 day later) and put an outside review on Thumbtack that my workers "robbed" his vacuum, door mat & $2 bottle of window cleaner. I complained to Thumbtack that if they thought my girls stole let them call the police. They cannot blatantly accuse and Thumbtack should not allow this on their website as it had nothing to do with them.

I spend a lot of money with them and cannot bid anymore being accused of "robbing".

It is unfortunate Thumbtack shows no regard to someone that has been doing business with them, been in business 8 years and have never been accused of stealing.

View full review
Cons:
  • Allowing a non-customer to ruin my reputation
Reason of review:
FALSE ACCUSATIOS

Preferred solution: slander from a client's boyfriend that was not my customer, nor a lead from Thumbtack

8 comments
Guest

The issue is that this was NOT my client. I have spend over $10,000 buying leads from Thumbtack and they refuse to help me out.

Chose to lose our business. First of all, when I first signed up with Thumbtack I was told that they only post from clients obtained through their leads. I should be grandfathered in since they decided to get in the rumor business instead of acting professional.

Their answer to me was that I had to prove this was not my client... Shame on Thumbtack!!!

Elianah Qqd

Hello, I am interested in what happened to you and your interactions with Thumbtack and how this effected your business. Please leave your contact info or email.

I have a similar situation to share. CC

Guest
reply icon Replying to comment of Guest-1065767

Rochelle , Gotcha Covered Services

I would like to hear from you. It has affected my business a lot as I was very succcessful with the leads and, of course, cannot bid now. The accusation was a lie!!!

SHELL5711@***.COM

Hoa Kxh

I can definitely understand where you’re coming from and why you’d feel frustrated. I know it’s tough to receive a negative review from a client.

Almost all businesses have a handful of bad reviews, but a customer can see that its not patterned behavior based on all of your other ratings. It’ll be obvious to them that you’re committed to your customer’s happiness when they see your 5-star reviews.

We encourage professionals to publicly respond to the review on their profile so other customers can see that you’re willing to address any issue that comes up. We value the transparency of customer reviews because they create an environment of honesty and reliability on our site.

If you need any ideas of what to include in your response, we have a great support team that you can reach out to anytime for help.

We also understand that there are two sides to every story, and we’d love to talk to you further about this.

You can get in touch with any of our agents at (800) 343-1710. We’re here for you every step of the way.

-Alexis

Elianah Qqd
reply icon Replying to comment of Hoa Kxh

Alexis,

I am reading your response. You asked him at the end to contact your office to further discuss this.

It is apparent that he did and was not heard. If the person was not hired off of Thumbtack, why do they have to contend with a negative review? You all recently changed your online policies, is there a reason?

The transparently at this company seems to be faulty and should be looked into.

I have friends that have used this service and I have heard nothing but terrible concerns about this company.

Guest
reply icon Replying to comment of Hoa Kxh

Alexis, I am very concerned about TT's handling of genuinely bogus reviews. I happen to love TT and it has helped my business, but I am also concerned with TT's customer service.

Your vendors are YOUR customers. If a review is truly bogus and can be proved to be so, TT should absolutely remove it.

This happens for a variety of reasons. Are you really listening to your customers?

Guest
reply icon Replying to comment of Hoa Kxh

TTSocial

I have been reading bad comments about Thumbtack all over the internet and have never slandered the company one time... I will not waste my time calling again as all I ever hear is just what you said.

I feel like I am dealing with robots...Why would I waste another cent with Thumbtack? What two sides to the story?? This guy was NEVER my client. We are not talking about service here.

He slandered us and said we stole.... He is not your customer nor mine and you are willing to lose my business. We work very hard for our reputation. His girlfriend came from a coupon book that had nothing to do with Thumbtack.

I have spent approximately $10,000 over the past 3 years with this company and they show no loyalty or gratitude for my business. I also do not like that I cannot get any further than customer service employees. I can get to corporate with "all" major companies but the owner of Thumbtack is allowing less business minded people to make important decisions for his company. On many occasions I was told from Thumbtack that if a review did not come from a Thumbtack lead it would be removed.

Also, I have been told by Thumbtack representatives to send the link to friends and family to build up my stars.

I am too honest and ethical to do that. I earned my stars the hard way!!!

Guest

I have had similar experience with thumbtack and with Northsight. I belong to both.

It seems that all these companies are full of ***.

They don't stand behind the companies. Just want your money.(as Always)

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