Thumbtack
Reviews and Complaints
Did someone say SCAM
Ok I run a Photography business for 30 years.I was looking for getting new leads. Signed up with with this group and was very careful which leads I picked and payed for.
I put in over 45 bids, and crickets. I tried lowballing and even offering a discount if they call in the next five days. Still crickets. I called thumbtack to discuss why no calls, returned messages, NOTHING.
They claim it just takes a while and you should have calls soon. The claim there are photographers getting hundreds of calls with there service.Here is some free tokens on us to keep the hope alive. More crickets.
Now I'm pretty good at making the phone ring, but I got a feeling something is just not right with this company. They only one making cash it yes you got THUMBTACK.
I'm sending a letter to my state attorney general to look into this company with a complaint.
After reading the others here. I think this is just a scam.
Preferred solution: Full refund
Sara's Pet and House Sitting
Made arrangements for Sara to pet sit three cats for us 4 days starting Dec. 30. We live well within her 20-mlie radius and were set to meet her 2 days before her services were required. For reasons unknown, she changed her mind and declined to sit our 3 cats, and all without even a courtesy phone call. She wrote the following:
"Clint, i apologize but I am going to have to cancel. Thumbtack didnt show you being in blue ash, that is a bit far for me to drive for 25 a day. I apologize and i hope you are able to find someone else soon."
To be clear, no one ever said we lived in Blue Ash, but on the edge of Reading and Blue Ash. Besides that minor and insignificant detail, we were, as previously stated, well within the 20-mile radius Sara had selected for herelf in rendering her pet sitting services.
Besides Sara accepting the pet sitting assignment and then declining to perform her obligation a mere 2 days before we were to take our trip together (now only one of us may travel), Sara also failed to behave professionally even in the manner in which she opted to tell us by sending the above-quoted e-mail message.
Anyone considering hiring Sara's Pet and House Sitting ought to seriously consider other sources first and Sara's Pet And House Sitting services dead last or not at all.
- Having to cancel my travel plans
Preferred solution: Let the company propose a solution
Waste of time dont bother wasting time and money on this site
Thumbtack Advertisement Review
Roofing Specialist is an unprofessional Company
Very very pleased
Poor Client Vetting!
Thumbtack clients suck! No pays and goofy consumers who can instantly write a BS review and kill all your work!
Still not paid from Christmas on a two day job. Where's the client reviews on Thumbtack? Not there! Don't waste your time on this site
if your a decent craftsman!
With the time you invest to prep your site, buy credits, bid work and then realize the job scope onsite is not correct you've wasted several days for naught. These clients just want low cost premier service for $2 bid look see. Not only do you have no recourse if they are crazy and write you a poor review or no pays, but if they do either your broke! Run away fast from this site
Pro's life over because of 1 bad review not true
I'm a pro on thumbtack and I did a job for a lady that seemed wonderful and great to work for and she was. Then when I was done she paid me and I left and job looked great.
Not until 30 days later the lady was totally different and crazy! Even her husband that doesn't live with her commented to me " Randy I should have warned you about this woman" quote un quote his exact words he told me. After time went by (4 years) I was told for other possible customers that the 1 review is killing my chances of getting their job and the only 2 customers I have received can't believe what that lady said compared the way I work and act on their job to the way that lady talk about me in that review over 4 years ago.
and by the way my register of contractors record is clean at over 30 years of been in business. and thumbtack will not do anything about it so far to this day 01/31/16 but just for the principle part of life, trust me thumbtack will not forget about Randy J Faires when IK'm finished with them
Preferred solution: remove the Susan H review or a better and true statement
Don't Bother with this Website
I put out an ad for a roofer. Got tons of responses.
Hired the highest rated person on the system. I asked him to fix the leak on the roof. He fixed some parts but not the whole thing. He said he would guarantee his work and when i called him back he said that he actually didn't guarantee his work.
Straight up lied to me.
If that's what the best person on this site will do then it's not worth your time. Don't use this site.
Thumbtack & Google sitting in a tree...
Preferred solution: Let the company propose a solution
Thumbtack General Contractors Review
Remodel
We have received a lot of leads from Thumbtack with no real results. The phone will ping all day long however we have only received 1 return call and he was just kicking tires.
Most lead services operate this way. It appears to be exclusively about getting into your pocket with no accountability.
We wanted to acquire good leads and all we have acquired is spending money with Thumbtack.
There has to be a better way to obtain leads without going broke prior to even getting a good job lead.
Fraud
- Unable to determine quality of lead
- Will never use again
- Bogus leads
Preferred solution: please stop your operation
Not worth the money
Thumbtack Procedures
I do not have any problem getting business with the Thumbtack leads. Bidding has helped build my business.
My issue with Thumbtack is that I strive very hard to keep a good reputation and get good ratings. I had 69 reviews and a 5 star rating. Someone hired me "outside" of Thumbtack to do a move-in clean and the house was empty. This did not come through Thumbtack.
My girls cleaned on a Thursday and we bring all vacuums, supplies, etc. Seems my clients boyfriend went there on Friday late afternoon (1 day later) and put an outside review on Thumbtack that my workers "robbed" his vacuum, door mat & $2 bottle of window cleaner. I complained to Thumbtack that if they thought my girls stole let them call the police. They cannot blatantly accuse and Thumbtack should not allow this on their website as it had nothing to do with them.
I spend a lot of money with them and cannot bid anymore being accused of "robbing".
It is unfortunate Thumbtack shows no regard to someone that has been doing business with them, been in business 8 years and have never been accused of stealing.
- Allowing a non-customer to ruin my reputation
Preferred solution: slander from a client's boyfriend that was not my customer, nor a lead from Thumbtack
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Me too. I think it's a combination of other businesses fishing and people just price shopping.
The client should pay for the service. That would *** out the bottom feeders