Thumbtack Reviews

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Thumbtack you are going down.

WE just saw this on Thumbtacks Facebook page. It wont be long until they are in a world of hurt. One of the main problems is that service pros that have been burned are way too passive. WE are not, WE will do everything in OUR power to expose and exploit the illegal operation they are running. WE know for a fact certain Thumbtack employees frequent this page and monitor what goes on here. Be warned Thumbtack IT IS GOING TO GET NASTY. After seeing what is posted below WE are putting all our efforts forward to SHUT YOU DOWN. The details below are straight off Thumbtacks Facebook page. Kimberly Ann Kolumbus Phipps‎Thumbtack Professionals 4 hrs · Ormond Beach, FL · LADIES AND GENTLEMEN OF THE ELITE PROS OF THUMBTACK : YOU NEED TO SEE THIS **** READ CAREFULLY **** WE JUST HAD A PHONE CALL FROM A BRIDE WHO SAID THEY FOUND OUR NAME ON GOOGLE ... THE SAME BRIDE , SAME VENUE , SAME DATE LEAD WAS PAID BY US FOR 14.99 ... THIS BRIDE SAID SHE NEVER RECEIVED ANY OF THE 5 QUOTES THAT " WE ( 5 ALLOWED ) " PAID FOR ... WHEN OUR END IT READS "VIEWED" !!!!!!!!!!!!!! GUESS WHO THIS IS VIEWED BY ... THE ONE AND ONLY " THUMBTACK " SO COME TO FIND OUT FROM A THUMBTACK PROFESSIONAL HERSELF , STATED THAT " EVERYTHING " GOES THROUGH THEM AND THEY MARK IT AS VIEWED WHEN THEY DO NOT KNOW IF YOUR COUPLE IS REVIEWING THEM .... THOUGHT THIS WAS UNHEARD OF !!!!!!!! NEVER AGAIN WILL MY HARD EARNED $$ BE SPENT THIS WAY .... THOUSANDS OF DOLLARS WASTED HERE ... SHOCKED THAT THIS WAS A LEGITIMATE SERVICE ... I ASKED 3 TIMES TO 3 DIFFERENT COUPLES NOW WHO WE DID RECEIVE , THEY KEPT EVERY EMAIL SO WE COULD SEE THE OTHER END ... SHOCKING ... THINK TWICE ABOUT ADVERTISING HERE Share
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5 comments
#1249749

Thumbtack intercepted an inquiry intended for my website and my services. They then tried to gain by responding to the inquirer!

All of this I hacve the digital record.

It is a federal offence to intercept other's communications and to use them for the violator's advantage. I have sent this report to the FBI.

I may have to take Thumbtack to court.

If a class action is filed, anyone who has been so harmed is welcome to come on board. This company and its illegal activities needs to be stopped!

#891758

I am so not surprised. It really does not take a genius to figure out what they do. I am disgusted with this site.

#858077

I've had the same issues I set up my friend to sign up and look for me so I can see if it really works...comes to find out she never viewed my quote but said it was viewed which never was so here I am coming out of pocket to send quotes how ridiculous this was and how pissed I got thinking I could give something new a chance to get more clients this thumbstack app is such *** and a rio off to make money must I say it's the most genius way to get people to think they will get more work but get no responses bck from real people that need work done! I will never use or recommend this again they definatly need to get shut down!!!!!

#858167
@PissedConsumer858077

In simple terms JB this is internet fraud at its finest. If it can be proven it violates all sorts of internet laws.

#1044193
@PissedConsumer858077

I initially had my suspicions that this could be a scam but after developing my profile and building up my stats with hard work, I can honestly say that Thumbtack makes up at least 70% of my total business with very few marketing dollars going anywhere else. I have booked almost 200 jobs in just the last two years!

I have 80 5-star reviews that just add to my "snowball" momentum. I am averaging one booking in just five quotes.

This service is legitimate although I can imagine that there easily could be some bogus service requests since this service can be manipulated. I can only say that this service makes me money and is the sole reason I was able to make this a full time venture.

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ID
#522336 Review #522336 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer
have to agree with all the other complaints... spent about $100 as i was cautious because all other reviews but decided to check anyway. Unfortunately its all true... all money that was invested never paid off, and if you ask me something is fishy about the way the...
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2 comments
#856234

nope, the minute a "customer" looks at your bid you lose your credits ... win or no win you lose your money, thats why it sounds more like a scam than anything.

And dont say you "win" until the actual customer makes an order as email and phone communication is easy to fake just to pull you in thinking you are talking to real prospects. Again i am not in any way saying that i am 100% sure its a scam as you will never know who you are talking to until you meet the person and get paid for your work... just saying that a dollar here ....a dollar there ...

living off hopes of innocent self employed professionals ... is a pretty low thing to do.

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ID
#521259 Review #521259 is a subjective opinion of poster.
Location
Westland, Michigan
Loss
$100

Can't do their job

I have came to this site, at least 6 times for multiple things. Never once have they found once have they found a person. I have had open answers to where I found my own with the same stuff I was looking, but thumbtack couldn't find anything? Not even worth this website. It can't do it's job. I wait for hours to recieve soemthing. Finally get it and never have one place. I'm very angry and pissed off, I had stuff that needs to be done and one website cant do it. Why don't you fix your *** now! ok.
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2 comments
#864314

I was on Thumbtack as a professional wedding & portrait photographer. I have 30 years experience.

I started to get about 10-15 leads a day but never won on a simple bid.

I started to bid very low. My wedding package is $2900 for the lower end. I started to bid low at $450 for a wedding day including an album.

Not one bid won! Not even at that low of a price. Because they are fake leads. This place needs to be closed down!

People work hard to be spending money & time on fake leads! They are ***.

#855396

English please

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ID
#520778 Review #520778 is a subjective opinion of poster.
Product
Thumbtack Website

Never received a call from a customer.

After two weeks and quite a bit of money, I never received one call back from any quote that I submitted. And I purposely quoted very low on the last two to make sure that I received at least one call back. My site was beautiful and almost complete to attract customers. I started receiving requests for HVAC , roofing and other services that I do not provide. Now I will be contacting American Express to ask if they received other complaints and ask to help me get my money back. Hopefully they will help. I recommend that you show the Terms and Conditions policy to your attorney.
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1 comment
#860147

Sames issue...paid and received leads...always showed "Viewed" and NEVER received 1 REPLY.

ID
#520047 Review #520047 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$100

Luckily I found this before signing up with Thumbtack

Google and Facebook searches are such valuable tools these days. Besides all the complaints on here and other websites I found a Facebook page called thumbtack complaints. There are some very eye raising examples of Thumbtacks questionable business practices posted on there. Also they use the phrase "free service" its not free, thats a lie. Its free if you are looking for a certain service. If you are someone providing a service you have to pay a lead fee. In my opinion this is not made clear and people assume otherwise. I will stick to google ad words for my specific needs.
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ID
#519589 Review #519589 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Thumbtack Leads

Other Product Review

I submitted several quotes and heard back from one "client" but then they dropped off and it was radio silence. Several never even opened their quotes and at $8.00 a pop this is a GREAT way to lose money and NOT get any jobs. I am highly disappointed. Also, many of the people had almost identical writing in their request - as if written by the same person...
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ID
#518991 Review #518991 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Review about Scam Company

Thumbtack a total scam.
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ID
#518076 Review #518076 is a subjective opinion of poster.
Location
Bellevue, Washington

Review about Spanish Lesson Payment from Edisto Beach, South Carolina

My customer showed up late to her first Spanish lesson. She said in the hurry she forgot to bring the payment. I told her she could send a check. She emailed a few days later asking for my routing and checking acct numbers so she could deposit the money in my account. I of corse said no and haven't heard from her since.
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ID
#517710 Review #517710 is a subjective opinion of poster.
Location
Edisto Beach, South Carolina
Product
Thumbtack Account
14 offers, 1 responded, 5 cancelled. I get it that the client may have selected other pros. No problem. But I find it hard to believe that none of them even responded to my offer. I find it hard to believe that 5 of 14 have been cancelled, some on the same day. I find...
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4 comments
#994884

Scammers

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ID
#517399 Review #517399 is a subjective opinion of poster.
Loss
$38
New Reviewer
Update by user May 07, 2015

For the clients looking for service professionals: I have seen complaints from customers who say they wonder if the people they hired really were professionals. Apparently, some of the so-called professionals were incompetent or just *** artists. That is just a warning...

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14 comments
#1529924

thank you for posting your feedback regarding thumbtack. I had my email explode with emails, and I did not even have my profile completed.

I was concerned so I told them I wanted to close the account due to spam.

She told me they were all legitimate real people. Being a MT that travels can be risky so why increase the risk.

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ID
#516473 Review #516473 is a subjective opinion of poster.
Location
Haines City, Florida
Service
Thumbtack Leads
Reason of review
Bad quality
Loss
$25

Stay away from Thumbtack. Fake leads.

I tried using Thumbtack to generate photography leads. First of all, I'm really suspicious about the number of leads they have sent me because I live in a small town. I've been in this business for over 15 years and I can't imagine, in a day and age when everyone thinks they are a photographer that there are that many people in my community looking for a new photographer everyday, several times a day. It doesn't make sense. Secondly, and I know this is going to sound awful of me to brag, but I have a solid portfolio and am an award winning photographer with ans reasonable rates. When using methods outside of Thumbtack, I'm rarely passed up for a gig, yet I have never heard back from a Thumbtack user, much less gotten the gig. That doesn't match up with what I experience in any other method of advertising. I'm also not sure how they get these people to submit work requests. When I send my portfolio out to someone using another method, I can usually tell from my web traffic if they looked at my site because it will spike immediately after my email is opened. I have noticed no traffic spike in submitting Thumbtack bids. It feels very fake to me. Save your money.
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6 comments
#1039615

I am a small business owner and I use Thumbtack. It's amazing.

I get three or four jobs a week, then again, I am in a necessary profession. My services are a need not a want.

It upsets me when people badmouth Thumbtack. Maybe it's time to hang up the camera and get a real job :)

#1039634
@PissedConsumer1039615

I think thumbtack stinks and should be investigated for internet fraud. Hows thats sound?

You want to have a discussion about people badmouthing them? Being it on....

#956008

I totally agree with the author and have had a very similar experience with Thumbtack! I advertised for French and Spanish tutoring - I don't want to brag myself either, but I am quite an expert in my field.

I am a French native speaker, fluent in Spanish, with a Ph.D. in linguistics and more than 5 years of teaching experience. My rate is very reasonable comparing to others. I paid money to submit quotes to my potential students and indeed, it seemed like there were many people interested in learning those languages.

However, I have never heard back from anyone! This, of course, did not correspond with my advertizing experience outside of Thumbtack. I wanted to get my money back. Then, suddenly, a lady contacted me and we set up an appointment at a public library.

But... when I arrived at the destination, there was nobody waiting!

Conclusion - stay away from Thumbtack! Use craigslist or create your own websites.

#848190

I feel that thumbtack works better for certain industries then others. Service industries like Lanscaping, Pool Service, Pest Control, Remodeling, etc, tend to do better.

Visual Artist fill the same role as, for example, personal trainers. People using thumbtack for these "luxury" services are simply just kinda sorta interested.

I own a pool service and repair business.

I have picked up 18 new customers in 3 months alone from Thumbtack.

I have went from 26 accounts to 61 accounts with a lot of being due to Thumbtack.

#853967
@PissedConsumer848190

You are stinking liar. You are a thumbtack employer or more than likely the person who started the business.

I hope you get a big ole tack smashed into your pathetic thumb. BBBOOOOOOOOOO

#847719

I have to agree. I signed up last Friday and received close to 50 requests for graphic design services in one day!

I have been in the business for over 30 years and know how much it takes to attract business.

I think this is a very suspicious group and have suspended my account until I learn more. Thank you for your review.

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ID
#515655 Review #515655 is a subjective opinion of poster.
Service
Thumbtack Leads
Loss
$20

Be selective in the leads you choose to quote

I have had about 4 clients from Thumbtack. I have spoken to about 10 leads. Im a Personal Trainer. One client I had for a year another about six months and the other two about a month. I believe some of the leads are not real or the lead just had a thought and is pricing it out, but some are serious. I only respond to leads that number one seem serious and number two fill out the form with complete information and number three are within a 1 to 5 mile radius. Ask questions they are free then if the lead is serious you will get an answer.
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ID
#515266 Review #515266 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Thumbtack Leads

Thumbtack - Bidding Review

Ok so im a bride to be and wedding planner. I did search for catering and only got one quote. It was too high. Then i searched for a dj and got a ton, but again really high priced but i liked how the process worked so i submitted my company and paid for the points, then found out how it works and felt really bad. For one thumbtack never advises the person searching that the vendors are charged a fee. If i new that i wouldnt have clicked on each bid. Ugh!!! Second i as a vendor found it disturbing. I placed my average rate and found other non professional planners bidding 200 for service. You cannot even pay staff with that. Also. I have placed bids in total of $40 worth. And got one legitimate client. If they would just inform the client that the vendors pay a 8.00 fee for each bid. Then they would think twice about using it. I heard one collage student was using thumbtack for research. Putting in ficticious info in to get pricing, quotes etc. For there paper. Think twice about it.
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1 comment
#848270

I'm sorry, but you're a wedding planner and you're complaining that the quotes you received from caterers and DJ's are "too high"? Are you trying to find someone cheap because, if you are a TRUE wedding planner, then you realize how important a wedding is AND that a DJ, for example, can make or break a reception.

Sorry, but a wedding can be done WITHOUT a wedding planner.

I am a professional DJ and part of my services is event coordination (so they don't have to hire a wedding planner). A professional wedding DJ devotes a tremendous amount of time into EACH wedding. They're not just showing up to play music for a few hours.

Then, you complain as a vendor. You can't have it both ways.

It makes you a hypocrite.

Caterers is the same. There's time involved.

Many vendors, like myself, see Thumbtack as the joke that it is. It's simply bottom-feeders looking for bottom-feeders.

ID
#514784 Review #514784 is a subjective opinion of poster.
Location
Twentynine Palms, California
Service
Thumbtack Bidding

Thumbtack is scam

I do home repairs and remodeling. The first bid I submitted for repairing a front door I got and I took it because I wasn't doing anything else. But after submitting a bunch of bids and getting no responses what ever I unsubscribed. They are also very vague about how many credits they charge to submit a bid but you find you constantly need to buy more credits. And receive no responses. The first job I did? It smelled of scam. Like the small damage had been done to get me there and hooked into the system. That sounds a little paranoid but there are other details about it that I just don't want to spend a lot of time on. It just had a real funny feel about it. I would stay away from these people.
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ID
#514611 Review #514611 is a subjective opinion of poster.
Loss
$100
I had considered using Thumbtack to generate business for my law practice. But having been scammed by another company that promised leads, I decided to test them first. I simply made an inquiry for the type of attorney I am and received back dozens of attorney blurbs...
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1 comment
#1275870

What area do you live and practice in??

Could you also have tell me what kind of law that you practice as well? ?

Thank you C.Smith

ID
#514436 Review #514436 is a subjective opinion of poster.
Service
Thumbtack Leads