Anonymous

Horrible

Can't resolve technical issue with my account. Excuses but no solution.
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Reason of review:
Poor customer service
Anonymous

HORRIBLE WORK DONE

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THUMBTACK IS NOTSTANDING BY THEIR CUSTOMERS WHEN THEY HAVE BEEN SCAMMED BY A CONTRACTOR IN THEIR SYSTEM. NOVA SEALCOATING & CONCRETE SIGNED A 5 YEAR GUARANTEE ON THIER WORK BUT WITHIN TWO WEEKS THE CRACKS AND ROUGHNESS BEGAN TO APPEAR. GINO DISAPPEARED CONTACTED BBB, ATTORNEY GENERAL'S OFFICE, CHANNEL 6. NO ONE IS ABLE TO HELP AND I FEEL THUMBTACK IS RESPONSIBLE AS THEY RECOMMENDED THIS COMPANY. THUMBTACK JUST INFORMED ME THAT NOVA WAS NO LONGER WITH THEM AND THERE WAS NOTHING THAT COULD BE DONE TO HELP ME. THE AMOUNT WAS $2,700.00 AND THE WORK HAS TO BE COMPLETELY DONE OVER.
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Loss:
$2700
Cons:
  • Payment protection only available in some fields
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

THIEVES

TRIED TO GET A NOTARY AND WANTED TO CHARGE $50.00! WHO'S THAT STUPID! NOT ME!!!! {{REDACTED}}
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Pros:
  • I just did three times
Cons:
  • These customers cannot all be real
Mareena Nsn

Simply Awesome Sauce

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They helped me with every detail
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Reason of review:
Good customer service
Anonymous
map-marker Seattle, Washington

Expensive way to meet fake customers

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Their prices have gone way up... $12 to $25 to bid on a job... Then the "customer" just won't respond... or says "I don't want to pay that much" even though they have listed the budget amount... or just cancels the job and you are left hanging with nothing.... There are times I have tried to track down the customer.... they don't exist... especially true of real estate agents... Kind of a flakey bunch to start with. Or the job is not anything like what they have described.... "nature photography" is pretty much a code for we have no idea what we are doing....
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Loss:
$300
Reason of review:
Not as described/ advertised

Preferred solution: revise the way you work to make things honest

Vinie Gab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one responded

Had a dispute with a lead... obviously it's not inportant
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Synthia Gzx

Cancel

I want to cancel to account
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Reason of review:
Return, Exchange or Cancellation Policy
Tenecia Dcz

I have unauthorized bank transactions from thumbtack

My bank account was in overdraft because thumbtack made unathorized transactions. I turned off instant match to stop making payment request from my bank Sunday the 21st and this morning thumbtack has tooken over $20 dollars out of my bank account.
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Reason of review:
Problems with payment
Bradrick Tti

Refund of credits

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I am still waiting on a 24 hr refund policy. I received a quote from a 83 year old man who has not responded and the posting has expired. If I am not hired by Monday I requested a refund of a $30 credit Customer service was phenomenal And I look forward to future leads with thumbtack
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Cassie Sbn

No Cutomers

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I have been on Thumbtack for over 3 years. In that time no one has ever contacted me for a job.

I have been wondering about this site for a while, now I see that it's all a scam. There is no one who looks at these profiles. I have tried to contact them and there is no way to do so. They send an occasional email telling you why you haven't gotten any responses, like not sending enough quotes and not having put down any references.

I often say there is not enough information for me to give them an honest quote because you need to know what they want done and it is never provided. It's a waste of time and money to send any quotes out, there's no one on the other end.

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Pros:
  • I liked the fact that there was a place to advertise for clients
Cons:
  • I did not like the responses i got from potential clients
Reason of review:
Order processing issue

Preferred solution: I want to be removed for from this list.

Anonymous

Thumbtack Gestapo Practices

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*** down account if you won't take background check. Take it and less than a year later requiring another background check for no reason. Great reviews, we pay up front. Wtf?
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Anonymous

I think THUMBTACK can be better.

I have fake people I never work for, writing reviews putting my company in a bad spot. reviews of not work or real costumer, can be a review . this happen in this months . people scamming . how can I fix this matters?/ I would like costumer service contact me. i will like to grow my business but this is not helping. if i never performed work for this person how can they write a review? they never saw my work. ill be helpful is someone has the same problem. how can i responded to this people they can write a review but i can write something back i think i will be help full if you guys add a comment back section.
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Reason of review:
Fair pricing
Donyel Vqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Background check

Just needed a link for a background check
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Jhoan Egf

THUMBTACK....CONTRACTOR REFERRAL

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THUMBTACK RECOMMENDED "FOUR SEASONS GENERAL CONTRACTING" ON THEIR SITE. THIS GUY IS A FIRST RATE ***. SUBSTANDARD WORK AND NEVER COMPLETED JOB. IN THE PROCESS OF SUING HIM.....JUST WHAT I NEED. AVOID THUMBTACK AND THIS CONTRACTOR AT ALL COSTS. REPLACED ONLY PART OF FLOOR AFTER QUOTING COMPLETE SUBFLOOR REPLACEMENT AND NEVER COMPLETED INSULATION AND VAPOR REPLACEMENT ON UNDERSIDE OF MY MANUFACTURED HOME. AFTER LYING TO MY FACE ABOUT T HE JOB BEING COMPLETE AND BASICALLY FLEEING THE JOBSITE, THE CONTRACTOR WOULD NOT REPLY TO REQUESTS FROM ME TO COMPLETE THE TASK. THERE WAS ALWAYS AN EXCUSE OFFERED, AND HEARD FROM HIS EMPLOYEE MORE THAN I HEARD FROM THE OWNER. ALSO HELD ON TO MY HOUSE KEY FOR 3 WEEKS AFTER LAST DAY OF WORK. POLICE HAD TO INTERVENE FOR ME TO RECLAIM KEY. RIDICULOUS...
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Loss:
$1450
Pros:
  • Possibility of this being a good source for job leads
  • Wide range of choices
Cons:
  • Reliability of contractor they recommended
Reason of review:
Bad quality

Preferred solution: Price reduction

Anonymous
map-marker San Francisco, California

I lost hundreds of dollars while not logged in

I created a thumbtack account just to see if it would work for our business. After spending about $30 with no jobs I quit using it and logged out. That was last october, I just checked my bank statement to see they have been charging me each month because my "instant job match" was on (which I did not even know). I was charged hundreds of dollars throughout the past couple months and have not even signed in. This really upset me so I went on their website and contacted an agent. She first acknowledged my comments then just stopped responding after I threatened to take legal action.
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Loss:
$107
Reason of review:
Problems with payment

Preferred solution: Full refund

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