Jadah Rax

No good

I have questions about my billing and it has not been resolved I can’t get a hold of anybody to talk to you.
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Reason of review:
Problems with payment
Anonymous

No Longer a Viable Solution

THUMBTACK PROFESSIONALS PLEASE BEWARE!!! Any Pros using Thumbtack really need to reconsider using them.

They have made several changes that make you spend more money with the now unlikely chance that you will win a bid. This new feature they call Instant Quote for example sends your quote all over the United States and you pay for any quote that is opened by a customer. It will state there are 35 Request....the request come from everywhere. People are naturally curious so they open every quote they get!

Imagine if 25 of those people open your quote and each one is $11.69. I have had success with Thumbtack in the past, but it is no longer a viable way to get customers.

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Reason of review:
Not as described/ advertised
Evelena Ysf

Leads

Need to talk to Customers Service!!
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Anonymous

Waste of time and money

There isn't a good way to make money on this website as a photographer. You can get lucky and hit a few shoots that'll make you money, but you'll end up spending the same in bidding for the quotes or paying more than you made.

Their model is this; you send a quote or have it automatically setup to send and if they customer replies in any way...

you pay for the quote, which could be from $5-$50.

This adds up really quick and most of the time you just get people that are trying to get a better idea of what's offered or trying to field the market and see if they can find a better price. You usually end up on the losing end of this model, thumbtack doesn't really care at all, they're making money on it and aren't going to change anytime soon.

Also, it's really skeptical when all they have to do is have a team of people asking bland questions to your quotes to create a payday for themselves.

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Reason of review:
Pricing issue
Anonymous
map-marker Draper, Utah

New Background Check System

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Received email notice of a potential client by email. Submitted bid.

My account was IMMEDIATELY disabled, zero grace period because they have a new policy that requires pros to submit to a background check through Checkr. Even those of us who have been on Thumbtack for YEARS. Contacting Thumbtack does not resolve. They will NOT reactivate account until background check is complete, despite pros having no way to communicate with their clients who they have bid on, or worse, who have already contracted service.

But they took the money for the bid that I placed. I imagine that if the client wants to accept the bid, they will get notice that the account is deactivated.

Absolutely outrageous, and possibly illegal action. I am in contact with my attorney.

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Loss:
$2000
Pros:
  • Exposure
Cons:
  • Quoting increase in the last year or so
  • Money-wasting dishonest co
  • Selling your email address
Reason of review:
Poor customer service

Preferred solution: Immediately reinstate account and contact EVERY CLIENT and apologize for this outrage.

Remie Txf
map-marker San Francisco, California

Change my service type

You put in a wrong service and i cant change it
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Anonymous

Horrible and fraudulent

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I used thumbtack.com and got billed fraudulently, they took money out of my account without my permission, they offer sketchy leads as well that don't seem to be real, watch out if you are a pro, the idea is good, but they have screwed it up badly
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Reason of review:
Problems with payment
Anonymous

Thumbtack is a scam

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I bought over $400 worth of leads and have not sold one job and not even got a call back really wondering where they're getting these leads from
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Reason of review:
Not as described/ advertised
Anonymous

Sad and frustrated

I’m very sad at the price changes per bid. Bids used to be affordable for us photographers which actually helped our businesses thrive. Not only did the price change but it increased by 200%
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Reason of review:
Pricing issue
Anonymous

Do not Use this Service

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They do not properly screen their contractors. I hired one contractor from their website. He performed incompetent work. He performed a $4,900.00 HVAC install in May 2017. He came back 4 times. When he failed to respond to a service call in December 2017, when the heat was turned o n for the first time, I had to hire a different contractor. That contractor was through the manufacturer, Goodman. The Goodman contractor informed me that the unit incurred water damage. The heat element of the air handler portion of the heat pump was wired wrong. Thumbtack sent the dispute to some *** forum called Fairclaims. They stepped in and lowered my claim by less than 50% without prior discussion to me. As it turns out the Thumbtack contractor has prior Better Business claims that were similar to mine and Thumbtack ignored them or did not really perform due diligence. Do not trust them.
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Loss:
$419
Cons:
  • Failure to properly screen contractors
Reason of review:
Bad quality

Preferred solution: Full refund

Janeece Dbo

I'm not going to give you any money until you tell me how th

I need a phone call I need to talk to a human not a computer. I'll just pull my ad and be done with you I knew this was ***
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Anonymous

Not good

A plumber Darwin was supposed to come out Thursday 3/2/2018 to do the work that we discussed. He was hired through Thumbtack he never showed up. When I called him he said he would come Friday 3/3//2018 in the am he still did not show up he is not dependable I hope he is never hire by anyone and he need to be taken off your list
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Reason of review:
Poor customer service
Fredrich Vel

Did not answer phone

Did not answer phone
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Rubi Iff

Unused credits

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I paid for $10 worth of credit and only used $4 and now it shows no credit. I was unable to respond to 4 quotes that was reduced then went to another pro. I am not going to add more credits if my old ones are not available. Considering cancelling my membership. Lots of request but No guarantees.
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Reason of review:
Problems with payment
Keelia Fzj

Disappointed customer with hired professional

I’m extremely disappointed in the lack of professionalism with the landscaping company I hired. I really need someone to call me ASAP regarding this issue.
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