Thumbtack
Reviews and Complaints
They claimed I had fake reviews.
This is really concerning considering we had been on Thumbtack for not even 4 months and I have 40 reviews anytime I talk to a customer that I send the quote to on the phone and I book them I go into Thumbtack and I Mark myself as hired how is that wrong when I'm marking myself as hired and I have the client on our schedule I have their information but for some reason they seem to think that my reviews are fake not to mention they never once reached out to see and verify that these were actually real customers that we actually helped. They claim they did this manually they also claim that they sent me a notice in September and they also claim they also sent me another notice the only notice I get is from Jen how to make your profile more appealing people want to see photos those are the only messages I see I think you guys are a big rip off and the fact that you guys are shutting down a business for no legitimate reason you guys have nothing to stand on to support your allegations and you guys are taking my business away you guys are a real piece of work.
And not to mention I had a friend set up just to see and view our quote and she never viewed it but it showed on my end that she viewed it that is very illegal to intercept a conversation between a professional and a lead looking for services that I am providing. And not to mention I'm spending anywhere from $100 a day on Thumbtack so I'm spending close to $700 a week and you guys are shutting me down but you guys seem to think that everything is fake on my reviews but you guys never reached out to me you guys need to start doing your work and start reaching out to your professionals to see if these are actually verify customers before you guys go shutting someone down permanently.
Cancel my account and refund
Invest your money wisely...
They create fake jobs and customers
I been getting RIP off by Thumbtack
Thumbtack's fake leads are so obvious
Thumbtack is a scam without a shadow of a doubt. When you've run a business for 10-15 years you get to know your market intimately and you get a good idea of the average job request and the form they take.
So when you see the job requests that Thumbtack send you, and they're completely different from the job requests you're getting from your website, if alarm bells don't ring in your head then you're asleep at the switch. As an example, I run a pet care business and we get a lot of requests through the contact form for cat feeding jobs. In 15 years in this business I don't think I have ever received a single request from a real person asking to feed their cat twice a day. It's ALWAYS once a day.
With Thumbtack however, I frequently got quote requests asking for a price for two feedings a day. These are not real people, they're automated requests generated by an algorithm. Thumbtack has obviously programmed a set of parameters for each industry type into its algorithm but since they have no hands on experience of these industries, they don't understand the subtle nuances which make a job request sound real. Here's an analogy which the musicians among you may understand.
There are computer algorithms which purport to "humanize" a computerized drum beat by randomizing the timing slightly, to mimic the way a real drummer's hits are not exactly on the beat. But it NEVER sounds natural to a real drummer or anyone who has intimate knowledge of how a real drummer sounds. It can never replicate the correct "feel" to those in the know. And so it is with Thumbtack's attempts to create random job requests from an algorithm.
I'm not buying it, and many other people I know in my industry say exactly the same thing. But it's so much more than that. Not only do you get to know what average job requests look like, but you also get a sense of how frequently people respond to your quotes. With the requests we receive from our website, we'll get a response from virtually every inquiry we receive, and the vast majority of them get us hired.
With Thumbtack, we'll be lucky if 1 out of 30 quote requests are responded to. Why? Because among the few real job requests they send you, there are a sea of fake ones just itching to cheat you out of the credits you pay an arm and a leg for (and recently they have drastically raised the number of credits it takes to send a quote, claiming in their canned corporate justification that the new credit system is better for everyone). You might get the odd job off Thumbtack.
And those extremely infrequent jobs persuade you to keep buying credits. Then you throw most of those credits away on fake job requests.
Don't listen to the canned response from the Thumbtack "damage control" flunkies - they obviously spend their day Googling "Thumbtack scam" in order to find pages like this to spew their lies on. Thumbtack is without a shadow of a doubt a scam.
Im a Pro - Why it only works marginally but could work much better
Not Worth It
- Concept if it were done properly
- No response from clients
- Greed in hiking prices
- Background check practices irresponsible
Preferred solution: n/a
Pro’s not vetted. (?!)
A waste of over 3 years! And time and money..
Beware of Thumbtack!
Cant log on
Sucks/NO GOOD!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI spend 200 for leads and no jobs to show for it!!!
Was not verry helpfull
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I just got shut down too for reviews!! I had 59 since April. All LEGIT!!