Malarie Wgw
map-marker Miami, Florida

Resolved dispute

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My account isn't being seen due to a dispute and that dispute is closed and I can not get that resolved because nobody will contact medont use thumb
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Cindy M Phv

Lack of customer service

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Customer service is terrible, I need to speak with a live person and not a text message. I need help with my leads
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Preferred solution: I’m a pro client

Kyle D Dxf

You stole money from me

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*** thumbtack, you called me saying its free to be pro. Wasted my time !!! Its a scam I hate this! You *** suck
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Loss:
$50
Cons:
  • Every business practice they have

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

I needed assistance logging into my app

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I was unable to log into my Thumbtack app because I was locked out due to the number of attempts I made and required additional assistance to get back into the app. The representative was very helpful and patient with me. I really appreciated his help and was immediately able to access the app again while he stayed on the phone.
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User's recommendation: Call if you get stuck

Fred A Kzi

I have been trying to contact thumbtack for the last 3days. Contact number not in service or not work in my

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FinI received a fraudulent prepaid lead from Noushin M which I was charged around $90. I have been trying to contact thumbtack but no luck , your computerized system is not user friendly at all and does not allow pros like myself to resolve our issues . It was way better before this system was implemented . Horrible
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Pros:
  • Thumbtack fails to communicate

Preferred solution: Full refund

User's recommendation: Find another source

Sean H Vml

My account was deactivated

I had a balance with thumbtack and took a break from taking on more work. I came back and paid the balance off and then my account was deactivated. I sent numerous emails asking how to reactivate it and got responses 2 times saying they only handle reactivations. Then another email saying something about thumbtack plus fees. Im a pro. Looking for leads. They still have not helped me figure this out.
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Pros:
  • Great way to get extra work and meet new cliants
Cons:
  • Absolutely zero care to help figure out issues

Preferred solution: Reactivated

User's recommendation: Apps okay but no support for the pros providing labor.

Rachel S Uno

Worst site ever

After paying for leads, 40 and 30 each lead I'm not able to reply to them, not alone see them. Im deleting my account
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Cons:
  • Leads that i cannot respond to
  • Leads are fake
  • Charge to much for leads you can reply to

Preferred solution: Someone to call

Jake S Evk

Customer service

I would like for the debt to be erased. Then ill come back. I like the app, however if I don't receive the job opportunity I should not have to pay for it. I will activate my account when. The 39 is clear. One lead that was sent the woman replied days or more afterwards, then I get charge just because she responded, sounds like a scam to me.
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Loss:
$39
Pros:
  • Leads
Cons:
  • Leads are sent to multiple people
  • Scam we all have to pay

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Stupid

Could not get any Answers You keep sending and charging for useless leads Leads that are 2000 miles away This stupid stupid stupid stupid
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User's recommendation: Refund all charges, cancel my account, and disconnect from bank account

Juan S Qlj

To resolve an issue with my business page

Yes. I was trying to update my business page also my email where I got the information form thumbtack looking for services . My email had some issues which was taken care. After that I lost the link from my email to my business thumbtack profile with all my reviews. Even though o reset my password I wasnt able to get page. But i looked from google to find my company through thumbtack and I couldnt see my former page. In other words customer can see my profile but I cant open it to follow up. I hope you can help me in this matter . Have a blessed day!!
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Loss:
$5000
Pros:
  • Good av for new customers
Cons:
  • Customer service is ridiculous
Anonymous
map-marker Pooler, Georgia

Complaint

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THUMBTACK DOES NOT CARE ABOUT WHO THEY ADD TO THEIR WEBSITE. THERE IS NOT PROTECTION FROM THIEVES, LIARS AND UNPROFESSIONAL PEOPLE. THEY DO NO RESEARCH AND REQUIRE NOTHING FROM THE SO CALLED "PROS". ANOTHER LIE. HAVE DONE NOTHING TO ASSIST ME. DO NOT HIRE ANYONE FROM THIS WEBSITE. DO NOT TRUST ANYONE ON THIS WEBSITE. ALL LIES!!
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User's recommendation: STAY AWAY FROM THUMBTACK!!! YOU WILL REGRET IT!!

Deborah S Ubs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Haven, Connecticut

Hacked

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they sent crazy information to my bank as proof it was me. they didnt do any real investigation into what happened...they lied and said because i notified my bank before them, i wasnt entitled to any help. their customer services are ill informed...they took over $900 from me...i will never use them again.
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User's recommendation: Do not use them. if you do, make sure they dont add extras such as services you don't approve, or lead billing you dont want or didn't ask for.

David T Mco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

I am trying to rejoin

I was a Thumbtack member and I did a direct deposit and never receive the money and I tried several times to contact Thumbtack I never got an answer so I deleted my Thumbtack app but I wanna re-join if we can come to agreement
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Eugene R Lab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deactivated Account

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I called the so called customer service two weeks ago about my account being deactivated and after speaking to someone who was obviously busy doing something else I was told to get a new number and try again. I did that and now I am trying to get the new profile online only to have it deactivated also before i even finished.

I want to know why it is being deactivted, who the *** your computer has me associated with again, how it was determined I am associated with this person and what do i need to do to prove to you or your computer that I have not been associated with anyone your associates are telling me all about. I am trying to use this service to grow my business and it seems that the horrid reviews all over the internet are accurate.

I am going to give the benefit of the doubt but this is getting to be a bit insane. PLEASE ADVISE ASAP

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Preferred solution: There is no way to determing the amount of money i have lost with the missed opportunities or the hours i have spent trying to get the account online.

User's recommendation: I will be updating this site as I fight with these people. Last year they made 1.6 billion from the same pros that are being deactivated constantly. For a company that is owned by Care.com they sure dont do much to help keep anyone working. And to be owned by the exact same company your only competition is owned by is a bit suspect. They will charge your card and then deactivate your account a second later so beware of the apparent scam here. Again, I will keep this updated.

Michael B Uqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How do I cancel and refund all charges for my account.

When I sign up for thumbtack, I gave my credit card thinking thats how I would be paid. Instead, I receive numerous charges for leads I never agreed to pay for leads. I feel It was vague. I would like all charges reversed and to close of my account
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Loss:
$175
Pros:
  • I never got a chance to find out
Cons:
  • I feel they were the deceptive

Preferred solution: Full refund

User's recommendation: Make it clear to your customers that you are you for pay leads.

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