Answer to A lot of critics and skeptics from a service provider

Ok, so I have been reading this thread for the last day or so, since i just found it. I would have to agree with ALOT of people here but at the same time disagree with many of you as well. Here is my point. I have complained about thumbtack and sites like it for awhile. My complaint is that thumbtack doesn't vet its providers. My proffession is based on skill and experience, but due to technology technically any body can say the can do it. Due to that lack of vetting the services provided by those "experts" are less then steller and people complain, don't trust, don't recommend and don't use. I have FOR A FACT worked with 4 customers who had used thumbtack to obtain services that were not up to par, they were upset and I charged my rate and made them happy. Let me say that I'm not cheap, by any means of the word, so when I started to use thumbtack i was upset because I didn't receive information on quotes I provided, I thought it was a scam, I hated how it was changing lead generation. (And they will change it because of who invested in them - if you don't know do your research) so instead o getting mad I decided to make them part of my lead generation workflow and again because of who invested in them I was spending that advertising money with the company anyways I just stopped using 1 service and moved that allotted money to Thumbtack, remember if you are in burins and pay for marketing (which I do be it PPC, traditional advertising, etc) then you understand that you pay for the chance at a lead, it's not promised. They say for every 100 cold calls you get 1 - 5 sales....should i get mad at my cold caller? Their investor is the 1000 pound gorillia in the room, can you win against it probably not, the best thing is to learn to work within the constraints and make it work for you and your business. One thing I have learned is that communication, customer service, and knowledge of your profession will gain you more followers. I have 8 pages of quotes I have given to customers. I have won 24 or so jobs, my prices range from 1000.00 to 8000.00 and I have priced that on thumbtack, so is it a scam...maybe...do they cost money...yes....but when I do win a bid I ensure that it covers my cost, my time, my job as that hat a business is here to do...make money provide for my family, employees, and make a profit. If you are not doing that then you are not in business and if you do not understand thumbtack is a marketing TOOL then you do not understand marketing. thats fine. more for me. I'm done with my statement.
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3 comments
#914821

so what is your thumbtack profile to vet this as a real or fake review?

#914755

This "review" is probably from an actual Thumbtsck employee. Take it with a grain of salt. They have been known to do this on several occasions.

#915103
@PissedConsumer914755

nope not an employee....a true person and you are more welcome to email me.

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ID
#568891 Review #568891 is a subjective opinion of poster.
Service
Thumbtack Leads
Pros
  • Customer service seemed very legit
  • Concept
  • Ease of use
Cons
  • No accountability
Reason of review
Not as described/ advertised
New Reviewer

Thumbtack generated false leads that seem enticing

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about $10,000. My initial gut feeling told me to be cautious so I contacted Thumbtack and they gave me 20 free credits. Each lead turned out to not follow through. Plus, some said they were having a wedding at places that actually had a full service catering department. That right there proved to me that most are false. I'm sure you get one here or there that are legit but not worth $3.33 per lead. Bad Bad Bad Scam.
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ID
#558930 Review #558930 is a subjective opinion of poster.
Location
Lehighton, Pennsylvania
Service
Thumbtack Leads
Pros
  • Customer service seemed very legit
Cons
  • Feeling that this is false
Reason of review
False generated leads.

No issue

I am with Thumbtack for many years from very beginning . I remember time when they send 1-2 leads per half year . We do HW Floors and Cabinets. Thumbtack proved to be useless on cabinets for your business because we do very high end stuff and a very few high end customers will order through Thumbtack as well as the from others sources online . The same time i have a good experience with Thumbtack on hardwood floors . The leads are good quality , they reasonable priced . Of coarse the competitions exist , not even within Thumbtack the same customers may use others sources as well . Personally i did not see much difference between leads from Thumbtack and to be on first page on Google . Despite my English is second language and our prices are not cheapest in town we are getting a lot of business through Thumbtack . A lot of times I discovered my prices were a few hundreds more than others competitors but i still get the job . Of coarse if somebody think the customers will stay in line as soon as you send them bid this is will not happened . Everything required work , reputation and trust . As i already mentioned the Thumbtack may not be good sources for high end jobs as well as the others online sources . But if you looking for quality business leads from middle class customers you can get it through Thumbtack .
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ID
#542160 Review #542160 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Thumbtack Leads
New Reviewer

Thumbtack.com does not screen or investigate false negative reviews, anyone can leave a review even if it is false!!!!

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they simply allow the review to post and if you try to contest it they will not remove it... I should of just stayed with Angie's list I tried several times complaining to thumbtack but no response,I got a bad review by mistake and thumbtack will not remove it, the person even called thumbtack to let them know the review was for some one else and thumbtack refuse to take it out, unbelievable I ended up deleting my profile with them...... What a bad lead company unbelievable!!!
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ID
#527434 Review #527434 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution