Earl R Jjk
map-marker Suffolk, Virginia

Deactivate

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Thumbtack - Deactivate
My account had somehow been “associated” with other profiles who had also been removed from Thumbtack according from them. What “association” was there? Due to their internal policy, they couldn’t tell me.
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Dianey Gow

Payment issue

Office was closed unable to get in contact with anyone from there
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Reason of review:
Problems with payment
Sterling T Ojb

People are just so screwed.

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Give someone a job an they don't even show up, let alone be on time. Wanted to be productive, I really needed some help, lived here all my life an everyone I grew up with that had self worth, are dead. GONE.. With help like this, from irresponsible people you promote, just suck. How can anyone feel good about themselves? Then you go an waste your time, for what (A pipe dream) ? *** I'm so damaged from this BS. society how can it be worth it? Then get *** around ?? People are just not worth a dam. Give them a job, 4 what? Then set a appointment, an you get nothing, but excuses that aren't even valid. I was going to attempt to get a lawyer here on this site. After dealing w/ three folks. SCREW THIS BS. NO ONE WANTS TO WORK . SO, I QUIT. I'll slip back into my depression, cause this jacked up import capital, SUCKS. Screw the lawyer too. I'm thru with the disappointment on this site!!!!!!!
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Loss:
$1
Cons:
  • Flaky people
Reason of review:
Poor customer service
Alicia G Xzu
map-marker Killeen, Texas

Ali’s cleaning services

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When I started with thumbtack the money was good I had a 5 star rating with every customer I had. My son screwed me good when he called one of my clients a *** that messed me up period with this company. I tried to fix it by saying it wasn’t me it was my son that did that I never got another customer now it’s hard for me to get any work now.
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Dana L Ztu

Removing my account due to violation

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Hello I was a thumbtack user hired a pro Marion matrimony events by Cillia Marion who is also army I don’t recommend anyone to use her service she had my account closed due to of non payment and now I can’t have my account back open because I can’t even speak to a manager and then my mom got a email from Cillia Marion from Marion matrimony events to try and pay her the money of 300.00 she has no right having a account I will be in contact with a manager to see what can be done
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Anonymous

Just took my money

Left a $300 deposit to set up account the following week. Over the weekend I found thumbtack had thousands of 1 star reviews. Cancelled the set up Before the agreed date. They won’t refund the money. Horrible customer service. Stealing shouldn’t be a business plan.
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1 comment
Keyly Jzq

Hi! Sorry, I have a question, how do you leave deposit on TT, when they are charging per lead, you just setup your budget, but do not deposit anything? are you sure you weren't scammed by somebody else?

Agatha M Lag

Thumbtack predatory unauthorized charges

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Thumbtack sucks big time! I have been Thumbtack pro for a couple of years. After trying to compete with overseas talent - meaning not getting any jobs, I decided to change my email preferences with Thumbtack.

I chose to not receive any notifications. The moment I did that they started to charge me for "automated promotion od my business" - never sending me any info about those charges.

I never knew about the "auto promotion", never send any quotes and never got any jobs.

Now, a couple of months later, when I discovered those charges, they refuse to refund the money the charged without my consent. Even the money that was charged less than 30 days ago (which according to their refund policy should be refundable without questions).

Thumbtack management are predators preying on vulnerable small business owners, who cannot afford legal representation.

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Loss:
$245
Cons:
  • Misleading policies
  • Predatory practices
  • Scammed me out of 245 dollars
Reason of review:
unauthorized payments for non-delivered leads

Preferred solution: Full refund

1 comment
Jamontae Txp

Sorry you experienced this. Our Intent: to file a class action lawsuit vs.

Thumbtack for all valid grievances such as: Overpriced lead charges, charging credit/debit cards without service pros consent or prior knowledge of what the lead charge would be, no refund issues stating "the prospect responded" (irregardless of the content of the response) and/or "you made a connection" or "they masy use your services in the future, TT began with a max of 5 pros allowed to quote...now it's up to 15! Would you like to join us? transfersbytr@***.com for more info and updates.

Note: As Per Thumbtack T&C's there is a waiver against a pro participating in a class action lawsuit, but two legal firms have successfully circumvented that plus: As per TT's same T&Cs you may legally opt to take them to small claims court. Best Wishes, Thomas R.

Greg Czy

Scamtack

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I’ve been charged for 14 leads I can go back to that are beneath the specified amount I would accept for jobs. When I spoke to them they told me that feature doesn’t work! I asked why I was given an option to chose which budget I would work with if the preferences don’t work. I’ve already sent this to the federal trade commission and the BBB.
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Greg B Cyc

Terrible Company

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First of all you guys have a ton of contractors that are Handyman NOT licensed plumbing companies bidding on work which causes us actual plumbing companies to pay for a ton of leads that aren't going to get sold because we actually care how our work is done and we are licensed to do so. Second of all we had a customer submit a review that was ridiculous because we wouldn't help him defraud his homeowners insurance company.

I've asked him why the 1 star review and no response which I didn't expect.

I asked for it to be removed due to his reasoning and you refuse to do so!!!!!!!!!! Terrible company and myself and several other LEGIT plumbers will start to leave for the fact you guys just let handyman in on jobs they shouldn't be in on and cut throat LEGIT plumbers!!!!!!

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Loss:
$350
Cons:
  • Eveything
  • Fraudulent customers and leads
Reason of review:
Fraud

Preferred solution: Full refund

2 comments
Guest

If your from Minnesota, I’ll go down to the Department of Labor and Industry, and meet you there to talk to that Durenburger on what they are doing to combat this site, like investigative, they could get a court Order to turn over records on the handyman customers and talk to them.

Guest

I think each state agency that controls plumbing should go to court to get there records on this criminal activity of promotion of illegal unsafe plumbing. Wonder how many deaths are attributed to them sending handymen to do plumbing work?

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Anahy Ftw

Paid for a lead and the client never responded

I paid for a lead for Antonio N. The client never responded. I called your customer service to get a phone number or forwarding information 20 days ago. There’s no recourse. Can you help me to contact Antonio N.?
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Reason of review:
Poor customer service
Anonymous

1 hour late, cleaners that showed up I didn't even recognize

Cleaner was late. Tried calling and texting with no reply. 1 hour later than scheduled appointment, a new set of cleaners I had never met showed up at the house. They said Vanessa, the woman I hired was on vacation. Vanessa never bothered to tell me she wouldn't be available to clean my house. I don't even know if these cleaners are legit............Vanessa won't be coming to clean my house again.......
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D. L Gij

Dishonest and horrible useability

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Thumbtack sales agent contacted me for "free" services because my profile was fantastic and qualified for it. So I set up an appointment. When I tried to call him, i was transferred to a foreign call center and they had no idea who he was. After he blew off our appointment, he finally called me using a random telephone number generator. Red flag, red flags!

Well right away he asked me to pay $300 pre-paid. Yeah right totally free huh. I said this was a bait and switch. He said, I can see why you think that ... of course because that's exactly what it is.

Also so I used the service and it kept sending me jobs that were on the other side of the country and not in my own state! He said it was simple to change, but after several 30 minute attempts, I gave up. I'm not technology challenged. The website is absolutely flawed on multiple levels.

Well the "employee" suffice to say gave me tons of bull for 30 minutes and dished out lies for why I need to spend a minimum of $600 for unproven services.

Totally fraudulent claims and lies. They are nothing like their competitors who I am using successfully with no issues and nice service. Their competition are not liars and push fraud.

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Loss:
$100
Cons:
  • Dealing with a scam artist
  • Fraudulent customers and leads
  • Poor job
Reason of review:
Poor customer service
Anonymous

To the office equipment owner who blames thumbtack.com for their mis fortunes in business when it is not thumbtack.com fault

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This is for the Office Equipment Guy who bought all this equipment being you are with Thumbtack com. To me if you have a attorney for such a venture good luck. This attorney is just going to be taking your money promising you will win when you will not in my eyes. You only been with Thumbtack.com for only 3 months and you invested all that money being you think in your mind that one company will make you all the money you will ever need? That's Crazy to think that and foolish for investing so much money in such a short time being with only one source of income coming in it sounds like and that is with Thumbtack,com. They never promised you to make all that money. And you only having 3 months at that time using thumbtack.com to rely on one place for income is not a good business decision and if your attorney dont tell you that you will spend a ton of money before you see that. He or she will be the only ones making money not you. First, I am a General Contractor that deals with Thumbtack.com since they came to the Seattle Area over 5 years ago. I made "Top Pro" every year as well. I have been making money and a lot of it through Thumbtack.com. I get most of of all my jobs as well. My reviews are 5 stars with 1- 4 star because I cant determine a delivery to be late on that one 4 star. But I got all great reviews which also sells my business. How many reviews do you have to back your business up? You need to list them and tell your many clients you stated you got before to list them for you. But Thumbtack.com, they are the real deal and do not rip contractors off as you state. I never got ripped off in 5 years as well. How can you blame a company for your decision to buy so much much equipment then not make money using just that one company basically and only being with them for 3 months as you stated? You should never base your business off just one place to get your business from. There is a old saying" Never Keep All Your Eggs In One Basket" and in business that is so true. You need to diversify and reach out to other people using different type of business approaches to get our clients. Did thumbtack.com tell you to buy all that stuff? I really doubt that 100%. They have helped me when I needed someone to make me believe again in my business again. Then for you to invest so much money on Equipment as you stated then to just blame Thumbtack.com for your mis-fortune of n. not getting the jobs. You stated that you are getting leads hundreds of miles away from you. That is because your profile states you will travel that far and also you set up that profile not Thumbtack.com That is totally wrong. I dont work for thumbtack.com also and my statement is just a true statement. I also got other companies to join and sign up with thumbtack.com from seeing me making it and they are making money as well. So I would if I was you reorganize your business and hit the pavement and get your business going again. It is a learning curb. But to me for you to invest so much money in such a short time of being with Thumbtack.com, that tells me that you should maybe slow back down and get more experience under your belt as a owner of your business. You may have all those years doing the work or job working for someone but on your own you learn a lot more why companies sometimes have hard times as well. Never rely on just one source of income from one source of business like it sounds you did with Thumbtack,com. It will never work as you seen. But again I cant see how it is thumbtack.coms fault for your mis fortunes in business
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Ronelle Hbf

Paid for a scammer

I My name is Martine Heureux. I paid a lead for a certain Debbie Brickell who said she needed cleaning services in Miami.

We have been discussing the details and today she told me to go to 274NW 32nd St in Miami to clean Apt #4. I was supposed to start at 11 am. I was there at 10h50 and waited until 11:25 am before leaving the property. I travelled for 35 minutes to get there, waited another 35 min, and drove back home another 35 min.....for no job,no pay, and I paid 38$ to get this lead?

I am not happy at all. I want to be paid back and don't want this lead system because also you sent me other ones and when I want to see the lead details you guys are blocking me.

Here is my cell 786-290-**** and my email is cabrishu@***.com Thank you if you can straight the issue. Martine

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Loss:
$38
Pros:
  • Concept if it were done properly
Reason of review:
I paid for a lead and got "screwed"

Preferred solution: Full refund

James S Tdg
map-marker Atlanta, Georgia

Pool liner replacement - no show

Done Right Pool service failed to reschedule yesterday to today. And then failed to show up . Even after not showing up today, he is still not sure when he would be able to replace our pool liner. In the meantime, the pool is empty & at risk of caving in. Would not recommend Thumbtack or Done Right Pool service.
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Loss:
$275
Reason of review:
Poor customer service

Preferred solution: Trash the company for poor customer service

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